Terms and Conditions - Conditions Of Contract

The aim of the Camping and Caravanning Club's European Travel Service is to provide everyone with the holiday and service they expect. We are a member of ABTA (membership number V3987) and obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an approved Alternative Dispute Resolution (ADR) scheme for the resolving complaints. Further information on the code and ABTA's help with complaints can be found at www.abta.com.

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this programme and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by ABTA. .

In the unlikely event of our insolvency, ABTA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit www.abta.com

If you book arrangements other than a package holiday from this programme, the financial protection referred to above does not apply.

1.  The Camping and Caravanning Club and what we do

We are The Camping and Caravanning Club Limited (“The Club”) of Greenfields House, Westwood Way, Coventry CV4 8JH. Our business is to make arrangements with suppliers (ferry operators, campsites, etc) under which they will provide the services which together comprise your holiday. The deposit, which this year is £20 per booking plus Holiday cover premiums and payable at the time of your booking, is our assurance of your serious intent and it is on the basis of this assurance that we make all the booking arrangements on your behalf. A deposit of £100 per week is required for mobile home/chalet holidays. A deposit of £250 is required for Escorted Tour Holidays. Some companies may charge for the full amount of the ferry/Eurotunnel journey at the time of booking and this may not be refundable. This may also apply to some campsites' early booking offers. The deposit will not be refunded in the event that you decide to cancel your booking. When you have made a booking, we will send you a booking confirmation invoice detailing all aspects of your booking and at that point a contract between you and us will arise. Please check that all your holiday and travel details in this confirmation invoice are correct and as advised at the time of booking. As soon as your booking confirmation is received it is your responsibility to check the details and call us within 48 hours if there are any errors so that we can rectify them. You may also make any amendments to your booking within 48 hours of receiving your confirmation invoice without incurring any amendment fee charges from us. Regrettably we cannot accept any responsibility for such errors or omissions or amendments after this time. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. The Camping and Caravanning Club respects your right to privacy and takes full responsibility for ensuring that proper security measures are in place to protect the information you supply. The Camping and Caravanning Club will not pass information on to any person not responsible for part of your travel arrangements.

2.  Special requests

We will pass on to the supplier concerned any special requests which you have notified to us and which are detailed in your booking confirmation invoice but we cannot guarantee that your requests will be met and we accept no liability to you in respect thereof. A few campsites guarantee special requests, subject to an extra charge. Any such charges for special requests are subject to the campsite cancellation terms as set out in 11 below.

3.  Payment terms

The total charge for the goods and services comprising your holiday will be clearly shown in your booking confirmation invoice. Please check that all your holiday and travel details in this
confirmation invoice are correct and as advised at the time of booking. You may make any
alterations/amendments to your booking within 48 hours of receiving your confirmation invoice
without incurring any amendment fee charges from us. We must receive the balance on your European holiday, which is shown as outstanding, not less than 60 days prior to your departure date. We will not issue a reminder. In the case of late bookings, where the departure date is less than 60 days away when we issue the Booking Confirmation, full payment must be made at the time of booking. A £15 fee will apply to any amendment to a campsite, rally or ferry booking. When booking a campsite a £15 summer site booking fee or £75 winter sun site booking fee will be applied, but will be waived when the booking includes an outward and return ferry crossing or an outward and return Eurotunnel crossing booked with the Club's European Travel Service and associated with the campsite stay. These fees will apply whether booking while in the UK or abroad. You will never be charged more than one such fee at any one time but the highest applicable fee will apply - to a maximum of £75. In addition, a £20 fee will apply to any booking made by anyone who is not a Camping and Caravanning Club member.

If any surcharges become applicable (see condition 5) we will send you a revised invoice, to which the foregoing payment terms will apply. If we have not received the outstanding balance by the due date as specified above you will be deemed to have cancelled the holiday and will be liable to us for cancellation charges as described in condition 11. When paying by cheque please allow 7 clear banking days for the cheque to clear. Cheques should be made payable to “The Camping and Caravanning Club”. Mastercard, Visa and Maestro cards are accepted (sorry we are unable to accept Electron or American Express). Cheques are not accepted for non-refundable payments which are required by some transport carriers and some other products.

4.  What does your holiday price include?

Your booking confirmation invoice will detail all the goods and services which we will agree to procure or arrange on your behalf. During your holiday you will inevitably incur additional expenditure in respect of other items.

Examples include:

  • electricity, water and drainage at the pitch, where available and required (unless stated on the Booking Confirmation that these items are included in the holiday price);
  • any other special requests which you have notified to us and which our suppliers are able to make available (unless stated on the Booking Confirmation invoice that these items are included in the holiday price);
  • motorway tolls; food and other provisions; items of personal expenditure;
  • Continental motoring insurance and personal travel and emergency medical insurance (save where we have agreed to arrange either or both of these policies on your behalf in which case they will be listed on the Booking Confirmation invoice as included in the holiday price).

5.  Price changes

Changes in transportation costs, including the cost of fuel; dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports; taxes applying to campsite stays (including VAT and tourist tax and any other taxes); and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any administration charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person. If this means paying more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any administration charges. Should you decide to cancel:

1) You must do so within 14 days from the date on your final invoice.

2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

6.  Holiday cover

Where you have asked us to arrange continental motoring breakdown insurance and/or personal travel and emergency medical insurance on your behalf these policies are underwritten by Collinson Insurance Services, Sussex House, Perrymount Road, Haywards Heath, West Sussex, RH16 1DN, under the terms and conditions set out in the Holiday cover section on our website. All Holiday cover premiums include the Insurance Premium Tax of 20% for personal elements and 12% for motor elements. Your Holiday cover policy, or a link to view it on-line, will be sent to you together with your booking confirmation invoice at the time of booking. You may cancel your holiday cover within 14 days of the date of booking. We will refund your premium in full provided no claims have been made. You will find general details of the Holiday cover within this brochure. If you are not taking our personal insurance cover, please note that providing us with proof of alternative cover is a condition of booking a pitch, tour, or other accommodation. If you would like more information you should telephone us on 024 7642 2024, particularly if you feel the Holiday cover may not meet your needs.

7.  Changes to booking by customer

You may ask us to change one or more of the details of your holiday booking at any time. If we receive your request at least 6 weeks prior to your departure date we will attempt to accommodate your request, subject to availability. A minimum administration fee of £15 will be charged for any alteration which requires any of our suppliers to be issued with new instructions. (This does not apply to providing a new vehicle registration number that you
have previously advised us of). In the event that your transport or site charges change as a
result of your alteration, both the appropriate administration fee and the changed transportation costs and site costs will be reflected in your revised confirmation invoice. If we receive your request less than 6 weeks prior to your departure date we will also try to accommodate your request. In addition to the fee referred to above, where some component of the price of the holiday is dependent upon the number or characteristics of the persons in the party, any change to those numbers or characteristics will result in the price being recharged on the basis of the new party. In the event that we are unable to accommodate your revised requirements, we reserve the right to treat it as a cancellation and a new booking to which cancellation charges described in Condition 11 apply. If, after departure from your home, you extend the duration of your stay on a site and this takes the nightly rate into a lower price band than the original booking, then no refund will be due.

8.  Transfer of booking by customer

If you or any member of your party are prevented from proceeding with the holiday you may have it transferred to another person provided:

i   We receive written notification of the transfer, full details of the transferor and transferee and payment of £15 to cover associated administrative costs at least 30 days before your departure date;
ii The transferee meets any conditions which were applicable to the holiday which you booked (e.g. regarding eligibility for price discounts); and
iii (In the case of rallies only) the new party still includes at least one Club member.

Our acceptance of the transfer means that both you, the transferor and the transferee will be jointly and severally liable to us for payment of any balance of the holiday price then outstanding and also for any supplement which our suppliers might impose as a result of the transfer.

9.  Changes to the booking by the Club

We will notify you as soon as reasonably possible in the unlikely event that we have to make major changes to your holiday after the balance due date. A major change is one that involves changing your port of departure/arrival on either outward or return crossings, changing the time of your departure or return by more than 12 hours, changing your holiday campsite or substituting an alternative stopover which is more than 20km from your original choice or is of a lower official standard. In any of these circumstances you will have the option of:
i   accepting the revised arrangement as notified to you;
ii  purchasing another available holiday from us;
iii cancelling your holiday.
If you decide to purchase another holiday which we offer to you or to cancel outright you must notify us of your decision within 14 days of the date printed on our letter which notifies the change. If you choose to accept the revised arrangements or to accept an alternative holiday we will, where we are required to do so under the terms of the Regulations, pay you compensation.
If you choose to cancel outright we will refund all monies which you have paid to us and also (where appropriate under the Regulations – a copy of the Regulations is available from Club's European Travel Service), pay you compensation.
Compensation payments do not apply where changes have been forced on us by reason of war or threat of war, riots, civil strife, terrorist act, industrial disputes, nuclear and natural disasters, adverse weather conditions, endemic health risks, unavoidable technical problems to transport or the closure or congestion of ports or similar events beyond our control. Where we are obliged to make major changes to your holiday after it has begun we shall use our best endeavours to provide you with alternative arrangements and, where we are required to do so under the Regulations, compensate you for the difference between the services originally agreed and the services actually provided. Where your holiday destination is outside the UK and where it is impossible for us to make alternative arrangements of reasonable standard we will arrange (if you wish) for you and your party to return as soon as possible to the UK. For all holidays involving ferry travel you are advised to check your homeward arrangements with the ferry operator 24 hours before the scheduled departure of your homeward sailing. 

10.  Cancellation of booking by the Club

We may cancel your holiday if you fail to pay the outstanding balance by the due date (see condition 3) and also in the circumstances stipulated in condition 9. We also reserve the right where necessary to cancel your holiday at any time prior to 10 weeks before your departure date. In this last case we will try to offer you an alternative holiday where this is practicable. We will only cancel your holiday within 10 weeks of your departure date for reasons beyond our control such as those listed in condition 9.
If we cancel your holiday for reasons such as those listed in condition 9 our only liability to you will be to refund promptly all monies previously paid by you to us in respect of the holiday. If we cancel for reasons for which we are to blame we will, where required under the Regulations, pay you compensation.

11.  Cancellation of booking by customer

You may cancel your holiday booking at any time. Cancellation may be in respect of all or merely one or more members of the party. We will only effect the cancellation upon written or verbal notice by the person who made the booking. We recommend that you make the
cancellation by email or telephone. If you cancel by telephone, please ask for the name of
the person you speak to. If you decide to cancel in writing, please obtain proof of delivery.

Our offices are closed on Saturdays (except in January), Sundays and Bank Holidays.

To compensate us for the risk that we might not be able to resell all or any part of the cancelled holiday we shall be entitled to impose a charge as shown below:

Ferry Bookings

Cancellation charges for ferry or Eurotunnel bookings vary from company to company - details are available on request. Please note that we may apply our standard administration fee of £15 as well as any ferry company charges.

Campsite bookings (excluding Escorted Tours) 

Period before arrival on site

Period before arrival on site Cancellation Charge
31 days and over Equivalent to deposit
30 to 16 days 50% of campsite booking fees
15 to 8 days 75% of campsite booking fees

7 days to day of arrival (or after site booking has commenced)

100% of campsite booking

A ‘no show’ will result in loss of booking, and 100% cancellation fees.

Please note that our standard administration fee of £15 will be charged or the campsite booking fee (where applicable) will be retained.

Where applicable we shall deduct the cancellation charge from any balance previously paid by you in respect of the cancelled holiday and only refund the balance. 

Holiday cover and extras

The cancellation charges detailed above do not include Holiday cover premiums; these will automatically be forfeited in the event of a cancellation. In the case of amended bookings, the above conditions will apply to the earliest date of either the original booking or the amended booking.

Escorted Tours

Cancellation charges for ferry crossings, and certain other services booked in connection with these holidays, may vary from the above and from company to company - these are available in the Escorted Tours programmes and on request. If the reason for the cancellation falls within the terms of your Holiday cover policy you may be able to recover the cancellation charge from the Holiday cover company.

12.  Customer complaints and problems

If you have a complaint about any component of your holiday you should report that complaint immediately to the supplier of the service concerned. If you are unable to resolve the problem you should contact us using the telephone number which will be provided to you prior to departure, or email Holiday.Operations@myccc.co.uk, and we will use our best endeavours to help you. In the case of campsite complaints, our experience is that such problems are often seen in better perspective after a night’s rest on site. We recommend that whenever possible, you should stay at least one night on site before attempting to change site. In the case of a complaint concerning a rally, you should first ask the Rally Stewards for help in resolving it, and if this is not possible you should contact us as described above. If a medical or other emergency arises during the holiday please follow the directions or recommendations set out in your Holiday cover policy. If the policy does not apply to the situation which has arisen you may contact us on the telephone number referred to above and we will try to help. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure.

13.  Ferries, Eurotunnel and Campsites: Important Information

Before your departure we will give you precise details of the times at which you should arrive at the chosen port for your outward and homeward journeys (all ferry departure and arrival times are quoted in local time). Should you fail to do so and miss your sailing we shall have no liability to you. Please remember that the ferry operator is expecting you to travel in the vehicle which you have notified to us prior to the departure date. Should you fail to do so and the ferry operator refuse to allow you to sail or impose any additional charge we shall have no liability to you.

Any special ferry company discounts published by the Club's European Travel Service will not apply to any shareholder prices in the ferry company concerned, nor can such discounts be applied to any inclusive holiday price quoted.

Ferry Operator Terms and Conditions

All amendments and cancellations are subject to a £15 administration fee in addition to any charges levied by the Ferry Operator.

Eurotunnel
Please note; Payment in full at time of booking. Your fare is non-refundable if cancelled.


Stena Line

Please note; Up to 24 hours before departure your special discounted fare is subject to a £3.00 cancellation fee on both the outward and return crossing (if applicable).  24 hours or less - 50% cancellation charges apply, plus a £3 cancellation fee each leg, after departure 100% cancellation charge is levied.

If you have booked a special offer fare, you may have opted for an Economy ticket which is non-refundable.

Irish Ferries
Please note; your special discounted fare will be subject to amendment fees of a minimum of £20 each way, and €25 each way on euro routes. If the change applies to both the outward and return sailings, then the fee is £40, or €50 on euro routes. These fees are in addition to any increase in the fare price.

Please note; If you remove a passenger from the booking, Irish Ferries will not refund any monies.

If travelling Ireland to France with Irish Ferries 25% deposit payment is required at the time of booking.

The following cancellation fees will also apply:

UK to Ireland

Cancellations made 42 days+         25% of fare
Cancellations made 21 to 41 days 50% of fare
Cancellations made 0 to 20 days   100% of fare
Cancellations made after sailing    100% of fare

Ireland to France

Cancellations made 42 days+         loss of €100
Cancellations made 21 to 41 days 50% of fare
Cancellations made 0 to 20 days  100% of fare
Cancellations made after sailing   100% of fare

Refunds

No refunds will be given on any booking after outbound travel has commenced
No refunds will be given on any unused portion of a ticket.

DFDS Seaways
Please note; 100% Payment at time of booking. You fare is non-refundable if cancelled. DFDS Seaways charge a £20 amendment fee.

Brittany Ferries
Please note: Your fare is subject to an amendment fee of £15 per amendment up to 5 days prior to departure. Less than 5 days prior to departure, the amendment fee is £25.

The following cancellation fees will apply:

Cancellations made 46 days+        £40+ Brittany Ferries amendment fee. Refund of balance is by the method of payment.

Cancellations made 6 to 46 days    £40+ Brittany Ferries amendment fee. Refund of balance is in the form of a Brittany Ferries voucher.

Cancelling between 5 to 0 days     100% of fare.

Condor Ferries
Please note: Your fare is subject to amendment fees of a minimum of £12.50 each way. If the charge applies to both the outward and return sailings, then the fee is £25.00. These fees are in addition to any increase in fare price. 

The following cancellation fees will also apply:

Cancellations made 30 days+ before the outbound leg            £15
Cancellations made 15 to 30 days before the outbound leg    25% of fare
Cancellations made 2 to 14 days before the outbound leg       50% of fare
Cancellations made less than 2 days and 60 minutes before the outbound leg 75% of fare

A no show will incur 100% of the fare.

P&O Ferries
Dover to Calais & Irish Sea Routes 

Please note: Payment in full at time of booking. Your fare is non-refundable if cancelled. Price shown is the Economy Fare. If you require the Flexi Fare, please call us on 02476 422024 (Monday to Friday 09.00 – 17.30)

Hull to Zeebrugge/Rotterdam the following cancellations fees will apply:

Cancellations made 56 days+    No cancellation fees

Cancellations made 29 to 56 days      10%

Cancellations made 15 to 28 days       50%

Cancellations made 14 days or less     100%


The Club has made every effort to ensure that campsite descriptions and all other information in this programme is accurate and to ensure that information held on file is up-to-date and correct. However, you should be aware that circumstances may change and in particular that campsite managers reserve the right to withdraw or change site facilities at any time. Accordingly, we reserve the right to change any of the services and facilities or other information described or given in this programme before you enter into a binding contract with us. We will notify you of these changes on your booking confirmation. If campsite managers notify us of important changes after you have booked but before your departure date every effort will be made to ensure that you are informed of them before you travel.

You are subject to the conditions of carriage of the ferry companies and to the rules of each campsite which are available upon request from our office. Besides their contract with us, You will have the benefits (and burdens) of the contracts between themselves and the ferry companies and the insurers.

A site reservation is valid from 1500 on the chosen day of arrival until midday on the day of departure unless stated otherwise on the Club website description or other documentation which we issue to you. If you are for any reason unable to reach the site on the booked arrival day you must inform either the Club's European Travel Service or the site directly to avoid automatic cancellation.

Some sites close between 1200 and 1500. Most sites operate a curfew after 2200.You will not be allowed onto the camping area between or after these times. Any early departure (before 0700) should be notified to the site management in good time. We will not be liable for any problems which you may encounter through failure to adhere to these times and formalities.

Any star ratings afforded to a campsite are a matter between the campsite and its own national or regional regulatory body. Every effort is made to ensure that an objective indication as to the individual appeal of each campsite is given on the Club website. However, members should remember that a campsite which may appeal to an individual during the low season may change with the advent of the high season when all amenities may be under strain of a large influx of people. It is also often the case that some facilities are only available in high season, thereby also affecting the nature and style of the campsite. All these factors should be considered when making your choice of site.

Please remember that any ferry or Eurotunnel tickets which we obtain for you are valid only for the sailings or train journeys specifically indicated on the tickets. If you wish to prolong or curtail your holiday it will be your responsibility to arrange an alternative homeward sailing and/or train journey via European Travel Service or the supplier concerned. This condition shall be without prejudice to the provisions of condition 10.

The Club will not be responsible for refreshments/meals and overnight accommodation as a result of a delay experienced at the outward or homeward ports of departure. We strongly recommend that the appropriate European Travel Service Holiday cover is taken out to cover such eventualities.

14.  Chalet and mobile home holidays

Bed linen is rarely provided within the price of your accommodation and is only included if stated within your confirmation invoice. Deposits against breakages and extra cleaning will be required on arrival at each site, full details of which will be shown on your confirmation invoice.

15.  Our responsibility for your holiday

We accept responsibility for the acts and omissions of our employees, agents and suppliers (provided of course that such acts or omissions are within the scope of or in the course of their employment or duties) and we will, where required under the Regulations, compensate you in the event that the holiday which we are contractually obliged to provide to you is not of a reasonable standard. However, we limit our liability to you in accordance with the following provisions:
i.   We accept no liability where the failures which occur in the performance of the contract:
a) are the fault of yourself, some other member of your party or some third party unconnected with the provision of the services contracted for;
or
b) are due to unusual or unforeseen circumstances beyond the control of the Club, its agents or suppliers and which could not have been avoided even if all due care had been exercised or to an event which the Club, its agents or suppliers could not, even with all due care, have foreseen or forestalled.
ii.  we limit our liability to you in accordance with the provisions of the 1974 Athens Convention on carriage by sea; the 1962 Paris Convention on the liability of hotel keepers and the 1961 Berne Convention on carriage by rail;
iii. where we are liable to pay compensation this will be subject to a maximum amount equivalent to twice the cost of your holiday and directly attributable expenses.

This maximum applies when you have derived no enjoyment whatsoever from your holiday. In other circumstances we will pay you such lower sum as is reasonable, taking into account all the circumstances, in particular the extent to which your holiday was affected. This limitation shall not apply where the failure in performance of the contract has resulted in death or personal injury.

Where the cause of failure in the performance of the contract is the acts or omissions of our agents or suppliers our acceptance of liability is subject to you and your party members assigning to us your rights against them and giving us your co-operation in any legal action which we may take against them. 

16.  Passport, Visa and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

17.  Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

18.  2018 European Camping Holiday* prices

Prices have been calculated using the following exchange rates:

Eurozone - Euro - 1.11

Switzerland - Swiss Franc - 1.27

*Different exchange rates apply to our Winter Sun Camping programme.

19.  Governing law

All matters arising from this contract shall be governed by English law and the jurisdiction of the English courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

IMPORTANT INFORMATION ABOUT OUR INSURANCE PRODUCTS

  • The insurance cover is arranged by us through Intana (a trading name of Collinson Insurance Services Limited), and all our policies are underwritten by Great Lakes Insurance SE, UK Branch with policy administration by Intana.
  • Please read the insurance policies before agreeing to take out the Club's Insurance. View more details about the Club's insurance products – please pay particular attention to the significant Exclusions and Benefits of the policies.
  • Unless your trip will be completed within one month of taking out this insurance, you will  have a 14 day cooling off period from the date you receive your policy documentation – if you decide you wish to cancel your insurance during this period and have not already travelled or intend to make a claim, please contact the Club's Travel Service on 024 7642 2024 and we will arrange a refund of your premium.

By ticking the box to confirm that you agree to the terms and conditions, you are also confirming that you have read the insurance policies , and agree to the conditions of insurance.

MEDICAL CONDITIONS

You must comply with the following conditions in order to have full protection under this policy. If You do not comply We may, at Our option, cancel the policy, refuse to deal with Your claim or reduce the amount of any claim payment. This insurance operates on the following basis:

  • To be covered, You must be healthy, fit to travel and to undertake Your planned Trip;
  • The insurance will NOT cover You when You are travelling against the advice of a Medical Practitioner (or would be travelling against the advice of a Medical Practitioner had You sought his/her advice);
  • The insurance will NOT cover You when You are travelling with the intention of obtaining medical treatment or consultation abroad.
  • The insurance will NOT cover You if You have any undiagnosed symptoms that require attention or investigation in the future (that is symptoms for which You are awaiting investigations/consultations, or awaiting results of investigations, where the underlying cause has not been established).

No claim arising directly or indirectly from any Pre-existing Medical Conditions affecting You will be covered unless:

  • You have declared that condition to Us; and
  • You have declared any changes in Your health or prescribed medication; and
  • We have accepted that condition for insurance in writing.

A pre-existing medical condition is defined as:

1. Any past or current Medical Condition that has given rise to symptoms or for which any form of treatment or prescribed medication, medical consultation, investigation or follow up/check-up has been required or received during the 2 years prior to the commencement of cover under this policy and/or prior to any Trip: and
2. Any cardiovascular or circulatory condition (e.g. heart condition, hypertension, blood clots, raised cholesterol, stroke, aneurysm) that has occurred at any time prior to the commencement of cover under this policy and/or prior to any Trip

Each Insured Person who has Pre-existing Medical Conditions must make a Medical Health Declaration before each Period of Insurance and, if there are any changes in the health or prescribed medication, prior to booking or departing on any Trip. Failure to declare any Pre-existing Medical Condition that is relevant to the insurance may invalidate the policy.

We may require You to obtain a medical report from Your General Practitioner or Consultant in order to assess whether cover applies. Any costs incurred in obtaining this medical report shall be borne by You. Based on Our assessment of the medical information supplied to Us, We will decide whether or not the person is suitable for insurance, if certain exclusions or restrictions should be imposed, or if cover can be offered subject to the payment of an additional premium. If We offer cover, it is subject to written confirmation by us.

To declare Pre-existing Medical Conditions or a change in Your state of health or prescribed medication, You should contact the Medical Screening Helpline during office hours on: 01444 442430. This policy will NOT cover any claims under Section 6 (Cancellation, Curtailment or Trip Interruption) arising directly or indirectly from a Pre-existing Medical Condition, known to You prior to the commencement of the Period of Insurance, affecting any Close Relative, travelling companion or person with whom You intend to stay whilst on Your Trip:

  • for which they have required surgery, inpatient treatment or hospital consultations, or have been prescribed medication or undergone any treatment during the 90 days immediately prior to the commencement of the Period of Insurance; or
  • if they were on a waiting-list for, or have knowledge of the need for, surgery, inpatient treatment or investigation at any hospital or clinic at the commencement of the Period of Insurance; or
  • if they have received a terminal diagnosis prior to the commencement of the Period of Insurance.

The main benefits of our policies, which are underwritten by Great Lakes Insurance SE, UK Branch and arranged through Intana (a trading name of Collinson Insurance Services Limited), include:

• Up to £10 million for emergency Medical costs and repatriation
• Up to £3,500 for cancellation and cutting your trip short (curtailment)
• Up to £2,000 for personal luggage
• If you have a valid medical expenses claim, up to £1,500 for additional accommodation and travelling costs if someone has to stay with you to accompany you home.

Your insurance also contains restrictions and exclusions which include:

• To be able to claim under the cancellation and curtailment sections of the policy, the reason why the trip is being cancelled or cut short must be necessary and unavoidable and must fall into one of the reasons listed in the policy.
• For the medical, cancellation and curtailment sections of the policy pre-existing medical conditions are not covered unless declared to, and accepted by the insurer in writing.
• This also applies to pre-existing medical conditions that are known to you prior to the commencement of the period of insurance, affecting any close relative or travelling companion who is not insured under the policy or a person with whom you intend to stay whilst on your trip.

For your vehicle policy (if applicable) the main benefits include:

• Call out and up to £100 worth of emergency roadside labour costs.
• Up to £750 for standard and up to £3,000 for supercover towards the cost of a replacement vehicle if your vehicle breaks down during a trip and cannot be repaired within eight hours.
• Repatriation up to the value of your car if it cannot be repaired before you are due to return home at the end of your trip.

Your insurance also contains restrictions and exclusions which include:

• Cover is restricted to vehicles up to 4250kg, and up to 8 metres long, 3.4m high and 2.5m wide per unit.
• This insurance operates on the basis that you have had your vehicle Properly Serviced and maintained in Accordance with the Manufacturer’s Specifications
• If vehicle is over 21 years old - The vehicle must have been serviced by a main dealer during the three months prior to any trip.

Please be aware that certain sections of the travel insurance policy have an excess. Where an excess applies, you will be responsible for paying the first £35 of any claim per person, for each and every incident, in each and every section of cover.

TRAVELLING ABROAD: FREQUENTLY ASKED QUESTIONS

  • We recommend you read our Guide to European Camping for information and advice about camping abroad, especially if it is your first time 
  • If you have any further queries, please contact the Club's Travel Service on 024 7642 2024 and our friendly staff will be happy to help
  • By ticking the box to confirm that you agree to the terms and conditions, you are also confirming that you have read the Frequently Asked Questions

For Visa, passport and health information, please visit the Home Office website.
For foreign and commonwealth office advice, please visit the Foreign and Commonwealth Office website.