European Travel Terms and Conditions
Conditions of Contract
European travel terms - The Camping and Caravanning Club
Conditions of Contract
Upon booking with the Club here are the important details you will need to know:
Key points:
You enter a booking with us, as an agent, at the point in which we issue your Booking Confirmation. If you then decide to cancel, there will be charges applicable. Initially, this may only be a deposit but can go up to 100%, dependent on timings or the ticket type you have booked depending on the operators’ terms & conditions.
You can make changes to your booking, however, please note there will be a charge for this.
1. The Camping and Caravanning Club and what we do
We are The Camping and Caravanning Club Limited (“The Club”) of Greenfields House, Westwood Way, Coventry CV4 8JH.
Our business is to make overseas travel arrangements with our carefully selected partners including Ferry Operators, Camping Card ACSI and Camping Card International under which they will provide the services which together comprise your holiday.
2. Your Ferry/LeShuttle booking
Once you have made a booking, we will issue your booking confirmation. This booking is made on the terms and conditions of the provider(s) chosen.
As soon as your Booking Confirmation is received it is your responsibility to check the details and email overseastravel@campingandcaravanningclub.co.uk within 48 hours if there are any errors, so that we can quickly rectify them.
When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. When making your booking for your travel, we arrange for you to enter a contract with the supplier named on your Booking Confirmation. We accept no responsibility for the acts or omissions of the supplier(s) or for the services provided by them other than as set out in these Booking Conditions. Our Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking.
Important information will be supplied before your departure, we will give you precise details of the times at which you should arrive at the chosen port for your outward and homeward journeys (all ferry departure and arrival times are quoted in local time). Should you fail to arrive on time and subsequentially miss your sailing, we shall have no liability to you. Please remember that the ferry operator is expecting you to travel in the vehicle which you have notified to us prior to the departure date. Should you fail to do so, and the ferry operator refuses to allow you to sail or imposes any additional charge we shall have no liability to you. If the dimensions of your vehicle have not been correctly declared, the ferry operator may charge you additional fees at port or refuse carriage.
Any special ferry company discounts published by the Club’s European Travel Service or in any other subsequent Club publication will not apply to any shareholder prices in the ferry company concerned, nor can such discounts be applied to any travel price quoted.
You are subject to the conditions of carriage of the ferry companies, which are shown below.
Please remember that any ferry or LeShuttle tickets which we obtain for you, as agents, are valid only for the sailings or LeShuttle journeys specifically indicated on the tickets. If you wish to prolong or curtail your holiday it will be your responsibility to arrange an alternative homeward sailing and/or LeShuttle journey via the Club’s European Travel Service or the supplier concerned. For all ferry or LeShuttle travel you are advised to check your homeward arrangements with the operator 24 hours before the scheduled departure of your homeward sailing.
The Club will not be responsible for refreshments/meals and overnight accommodation as a result of a delay experienced at the outward or homeward ports of departure. We strongly recommend that the appropriate Travel Insurance is taken out to cover such eventualities
3. If You Cancel Your Booking
You may cancel your travel arrangements at any time. Cancellation may be in respect of all or merely one or more members of the party. We will only accept the cancellation upon written or verbal notice by the person who made the booking. We recommend that you make the cancellation by email. Our email address is EuropeanWebEnquiries@campingandcaravanningclub.co.uk
If you decide to cancel in writing by post, please obtain proof of delivery.
Our Address is Greenfields House, Westwood Way, Coventry CV4 8JH
4. Ferry Operator Terms and Conditions
All amendments are subject to a £15 administration fee in addition to any charges levied by the Ferry supplier, for whom we act as an agent. As agents we accept no responsibility for the acts or omissions of the ferry supplier(s) or for the services provided by them other than as set out in these Booking Conditions.
LeShuttle
Payment is in full at the time of booking.
Standard fare tickets are non-refundable if cancelled, the standard tickets are fully amendable.
• Flexiplus tickets are fully refundable. Your fare is refundable if cancelled. No admin fee is charged for amendments. No refund is issued if the new fare is cheaper.
• Amendments can be made at a charge of £15 admin fee plus any increase in fare. Maximum ticket validity is 12 months from the ticket purchase date.
Stena Line
• Up to 24 hours before departure the fare is subject to a £3.00 cancellation fee on both the outward and return crossing (if applicable).
• 24 hours or less – 50% cancellation charges apply, after departure 100% cancellation charge apply.
• If you have booked a special offer fare, you may have opted for an Economy ticket which is non-refundable.
Flexi ticket has no admin fee to make an amendment, but you must pay any increase in fare.
Brittany Ferries
• Please note: Your fare is subject to an amendment fee of £20 per amendment.
The following cancellation fees will apply (based on your original departure date):
• Cancellations made 46 days+ before departure date no cancellation fee
• Cancellations made 20 to 45 days Loss of 25%
• Cancellations between 10 to 19 days loss of 50%.
• Cancellations between 1 to 9 days before 75%
• Cancellation on the day of departure is 100% loss
Fares are only valid for the sailing dates/times indicated. Open return tickets are not available. The maximum validity of our tickets is 12 months from the date of the outward leg.
Brittany Ferries Ireland to France & Spain routes
• An amendment fee of €15 is payable for any change to your booking if within 46 days of your outward travel date. Promotional fares attract specific amendment fees detailed in the promotion.
The following cancellation fees will apply (based on your original departure date):
• Cancellations made 46 days+ before departure date no cancellation fee
• Cancellations between 20 to 45 days before departure will result in a loss of 25%
• Cancellations between 10 to 19 days before departure will result in a loss of 50%
• Cancellations between 1 to 9 days before departure will result in a loss of 75%
• Cancellations on the day of departure will result in a loss of 100%
Fares are only valid for the sailing dates/times indicated. Open return tickets are not available. The maximum of validity of our tickets is 12 months from the date of the outward leg.
Condor Ferries
Please note: Your fare is subject to amendment fees of a minimum of £15 each way. If the charge applies to both the outward and return sailings, then the fee is £30.00. These fees are in addition to any increase in fare price.
The following cancellation fees will also apply:
• Cancellations made 28 days+ before the outbound leg £15
• Cancellations made 7 to 27 days before the outbound leg 25% of fare
• Cancellations made 2 to 6 days before the outbound leg 50% of fare
• Cancellations made less than 2 days and 60 minutes before the outbound leg 100% of fare
A no show will incur 100% of the fare.
P&O Ferries –
Dover to Calais & Irish Sea Routes
Payment in full at time of booking. Your fare is non-refundable if cancelled. Price shown is the Economy Fare. If you require the Flexi Fare, please email us on EuropeanWebEnquiries@campingandcaravanningclub.co.uk
Hull to Rotterdam the following cancellations fees will apply:
• Cancellations made 56 days+ 0%
• Cancellations made 29 to 56 days 10%
• Cancellations made 15 to 28 days 50%
• Cancellations made 14 days or less 100%
A ‘no show’ will result in loss of booking, and 100% cancellation fees.
Amendments charged at £15 admin fee plus any increase in fare.
5. If you Change Your Booking
Once your booking confirmation has been issued and you wish to amend your travel arrangements in any way, for example your chosen departure date, we will do our utmost to make these changes, but it may not always be possible. Any request to amend your booking must be made via email to EuropeanWebEnquiries@campingandcaravanningclub.co.uk or overseastravel@campingandcaravanningclub.co.uk if within 7 days of travel and if needed we will arrange a call back to discuss. You will be asked to pay any required administration charge. and any additional increase in fare. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
6. If the operator makes a change
We will notify you as soon as reasonably possible in the unlikely event that the supplier has to make any major changes to your booking, after the balance due date. A major change is one that involves changing your port of departure/arrival on either outward or return crossings, changing the time of your departure or return by more than 12 hours. In any of these circumstances you will have the options provided by the supplier
7. Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility, and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
8. Law and jurisdiction
This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
9. ABTA
We are a Member of ABTA, membership number V3987. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which as approved by the Chartered Trading Standards Institution. If we cannot resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
PERSONAL DATA
The protection of personal privacy is an important concern to The Camping and Caravanning Club. Any personal data collected will be treated in accordance with current data protection legislation. We will use your personal data to process and manage all elements of your booking. In order to meet our booking obligations to you, we will share relevant personal data with Club partners including accommodation providers, airlines, ferry, travel & car hire companies, motorhome & tour providers, campsites and insurers.
For more information about our data protection policy please go to https://www.campingandcaravanningclub.co.uk/policies/privacy-policy/
For Visa, passport and health information, please visit the Home Office website.
For foreign and commonwealth office advice, please visit the Foreign and Commonwealth Office website.
Conditions of Contract
Upon booking with the Club here are the important details you will need to know:
Key points:
You enter a booking with us, as an agent, at the point in which we issue your Booking Confirmation. If you then decide to cancel, there will be charges applicable. Initially, this may only be a deposit but can go up to 100%, dependent on timings or the ticket type you have booked depending on the operators’ terms & conditions.
You can make changes to your booking, however, please note there will be a charge for this.
1. The Camping and Caravanning Club and what we do
We are The Camping and Caravanning Club Limited (“The Club”) of Greenfields House, Westwood Way, Coventry CV4 8JH.
Our business is to make overseas travel arrangements with our carefully selected partners including Ferry Operators, Camping Card ACSI and Camping Card International under which they will provide the services which together comprise your holiday.
2. Your Ferry/LeShuttle booking
Once you have made a booking, we will issue your booking confirmation. This booking is made on the terms and conditions of the provider(s) chosen.
As soon as your Booking Confirmation is received it is your responsibility to check the details and email overseastravel@campingandcaravanningclub.co.uk within 48 hours if there are any errors, so that we can quickly rectify them.
When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. When making your booking for your travel, we arrange for you to enter a contract with the supplier named on your Booking Confirmation. We accept no responsibility for the acts or omissions of the supplier(s) or for the services provided by them other than as set out in these Booking Conditions. Our Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking.
Important information will be supplied before your departure, we will give you precise details of the times at which you should arrive at the chosen port for your outward and homeward journeys (all ferry departure and arrival times are quoted in local time). Should you fail to arrive on time and subsequentially miss your sailing, we shall have no liability to you. Please remember that the ferry operator is expecting you to travel in the vehicle which you have notified to us prior to the departure date. Should you fail to do so, and the ferry operator refuses to allow you to sail or imposes any additional charge we shall have no liability to you. If the dimensions of your vehicle have not been correctly declared, the ferry operator may charge you additional fees at port or refuse carriage.
Any special ferry company discounts published by the Club’s European Travel Service or in any other subsequent Club publication will not apply to any shareholder prices in the ferry company concerned, nor can such discounts be applied to any travel price quoted.
You are subject to the conditions of carriage of the ferry companies, which are shown below.
Please remember that any ferry or LeShuttle tickets which we obtain for you, as agents, are valid only for the sailings or LeShuttle journeys specifically indicated on the tickets. If you wish to prolong or curtail your holiday it will be your responsibility to arrange an alternative homeward sailing and/or LeShuttle journey via the Club’s European Travel Service or the supplier concerned. For all ferry or LeShuttle travel you are advised to check your homeward arrangements with the operator 24 hours before the scheduled departure of your homeward sailing.
The Club will not be responsible for refreshments/meals and overnight accommodation as a result of a delay experienced at the outward or homeward ports of departure. We strongly recommend that the appropriate Travel Insurance is taken out to cover such eventualities
3. If You Cancel Your Booking
You may cancel your travel arrangements at any time. Cancellation may be in respect of all or merely one or more members of the party. We will only accept the cancellation upon written or verbal notice by the person who made the booking. We recommend that you make the cancellation by email. Our email address is EuropeanWebEnquiries@campingandcaravanningclub.co.uk
If you decide to cancel in writing by post, please obtain proof of delivery.
Our Address is Greenfields House, Westwood Way, Coventry CV4 8JH
4. Ferry Operator Terms and Conditions
All amendments are subject to a £15 administration fee in addition to any charges levied by the Ferry supplier, for whom we act as an agent. As agents we accept no responsibility for the acts or omissions of the ferry supplier(s) or for the services provided by them other than as set out in these Booking Conditions.
LeShuttle
Payment is in full at the time of booking.
Standard fare tickets are non-refundable if cancelled, the standard tickets are fully amendable.
• Flexiplus tickets are fully refundable. Your fare is refundable if cancelled. No admin fee is charged for amendments. No refund is issued if the new fare is cheaper.
• Amendments can be made at a charge of £15 admin fee plus any increase in fare. Maximum ticket validity is 12 months from the ticket purchase date.
Stena Line
• Up to 24 hours before departure the fare is subject to a £3.00 cancellation fee on both the outward and return crossing (if applicable).
• 24 hours or less – 50% cancellation charges apply, after departure 100% cancellation charge apply.
• If you have booked a special offer fare, you may have opted for an Economy ticket which is non-refundable.
Flexi ticket has no admin fee to make an amendment, but you must pay any increase in fare.
Brittany Ferries
• Please note: Your fare is subject to an amendment fee of £20 per amendment.
The following cancellation fees will apply (based on your original departure date):
• Cancellations made 46 days+ before departure date no cancellation fee
• Cancellations made 20 to 45 days Loss of 25%
• Cancellations between 10 to 19 days loss of 50%.
• Cancellations between 1 to 9 days before 75%
• Cancellation on the day of departure is 100% loss
Fares are only valid for the sailing dates/times indicated. Open return tickets are not available. The maximum validity of our tickets is 12 months from the date of the outward leg.
Brittany Ferries Ireland to France & Spain routes
• An amendment fee of €15 is payable for any change to your booking if within 46 days of your outward travel date. Promotional fares attract specific amendment fees detailed in the promotion.
The following cancellation fees will apply (based on your original departure date):
• Cancellations made 46 days+ before departure date no cancellation fee
• Cancellations between 20 to 45 days before departure will result in a loss of 25%
• Cancellations between 10 to 19 days before departure will result in a loss of 50%
• Cancellations between 1 to 9 days before departure will result in a loss of 75%
• Cancellations on the day of departure will result in a loss of 100%
Fares are only valid for the sailing dates/times indicated. Open return tickets are not available. The maximum of validity of our tickets is 12 months from the date of the outward leg.
Condor Ferries
Please note: Your fare is subject to amendment fees of a minimum of £15 each way. If the charge applies to both the outward and return sailings, then the fee is £30.00. These fees are in addition to any increase in fare price.
The following cancellation fees will also apply:
• Cancellations made 28 days+ before the outbound leg £15
• Cancellations made 7 to 27 days before the outbound leg 25% of fare
• Cancellations made 2 to 6 days before the outbound leg 50% of fare
• Cancellations made less than 2 days and 60 minutes before the outbound leg 100% of fare
A no show will incur 100% of the fare.
P&O Ferries –
Dover to Calais & Irish Sea Routes
Payment in full at time of booking. Your fare is non-refundable if cancelled. Price shown is the Economy Fare. If you require the Flexi Fare, please email us on EuropeanWebEnquiries@campingandcaravanningclub.co.uk
Hull to Rotterdam the following cancellations fees will apply:
• Cancellations made 56 days+ 0%
• Cancellations made 29 to 56 days 10%
• Cancellations made 15 to 28 days 50%
• Cancellations made 14 days or less 100%
A ‘no show’ will result in loss of booking, and 100% cancellation fees.
Amendments charged at £15 admin fee plus any increase in fare.
5. If you Change Your Booking
Once your booking confirmation has been issued and you wish to amend your travel arrangements in any way, for example your chosen departure date, we will do our utmost to make these changes, but it may not always be possible. Any request to amend your booking must be made via email to EuropeanWebEnquiries@campingandcaravanningclub.co.uk or overseastravel@campingandcaravanningclub.co.uk if within 7 days of travel and if needed we will arrange a call back to discuss. You will be asked to pay any required administration charge. and any additional increase in fare. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
6. If the operator makes a change
We will notify you as soon as reasonably possible in the unlikely event that the supplier has to make any major changes to your booking, after the balance due date. A major change is one that involves changing your port of departure/arrival on either outward or return crossings, changing the time of your departure or return by more than 12 hours. In any of these circumstances you will have the options provided by the supplier
7. Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility, and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
8. Law and jurisdiction
This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
9. ABTA
We are a Member of ABTA, membership number V3987. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which as approved by the Chartered Trading Standards Institution. If we cannot resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
PERSONAL DATA
The protection of personal privacy is an important concern to The Camping and Caravanning Club. Any personal data collected will be treated in accordance with current data protection legislation. We will use your personal data to process and manage all elements of your booking. In order to meet our booking obligations to you, we will share relevant personal data with Club partners including accommodation providers, airlines, ferry, travel & car hire companies, motorhome & tour providers, campsites and insurers.
For more information about our data protection policy please go to https://www.campingandcaravanningclub.co.uk/policies/privacy-policy/
For Visa, passport and health information, please visit the Home Office website.
For foreign and commonwealth office advice, please visit the Foreign and Commonwealth Office website.