Careers - The Camping and Caravanning Club
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Careers

Working at the Camping and Caravanning Club

At The Camping and Caravanning Club, we’re passionate about our members’ pastime – tent camping, caravanning and motorhoming. Our reputation of being “the friendly club” doesn’t just apply to the warm welcome our campers receive when they arrive at our campsites. Our friendly culture is also a key part of day-to-day life, working at Club headquarters on the southern edge of Coventry, called Greenfields House. For more details see our Career opportunities below.

Service Centre Roles

Service Centre Roles

We are currently looking to recruit for our Service Centre, an enthusiastic and friendly service-led team. Our colleagues are busy and motivated, and no two days are the same. Service Centre roles can range from signing-up new members, booking holidays or just helping to answer their queries over the telephone or via email – our team is always happy to help. Our opening hours are 8am to 5.30pm Monday to Friday and Saturdays 9am to 1pm from January to August.

Service Centre Advisor - Temporary Summer Contracts

Summer Contracts. Student applications welcome. £10.42ph


We’re the experts on all things camping! We pride ourselves on truly understanding the needs of our members, giving our customers peace of mind when booking a stay on one of our many campsites. We also work closely with our partners to offer products such as breakdown cover and motorhome insurance.

We have multiple vacancies in our Contact Centre from May until the end of August. These posts will work alongside the team in our Coventry Head Office to ensure a fantastic customer experience.

 

Main duties and responsibilities will be:

• To manage all inbound calls in friendly, efficient, and professional manner
• To take bookings and payments from customers using our bespoke booking system
• Responding to email enquiries

 

We're looking for the following in applications:

 

• A customer focused approach
• Excellent standard of verbal and written communication
• Competent with Microsoft packages
• Call centre experience is preferred but not essential

 

Working hours are Monday - Friday with a working pattern of either 8.00 to 16.00 or 09.30 to 17.30.

You will also be required to work a minimum of 1 in 2 Saturdays, from 09:00 - 13:00, for which overtime will be paid.

 

The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team.

 

If you require any further information or would like a conversation in confidence, please contact Barny Baker in the HR Team, or send your CV to recruitment@campingandcaravanningclub.co.uk

Service Centre Advisor - Fixed Term Contract

6-month FTC

 

£20,403 pro rata

 

The Camping and Caravanning Club is a not-for-profit organisation, which means that every penny spent with us is invested back into improving facilities and services for our members.

With over 750,00 members, and around 800 employees, we're definitely not a small operation; although our culture still retains a friendly, 'family' feel.

With more and more people choosing to ‘staycation’, we are busier than ever!

To ensure we are meeting the needs of our valued members and customers, we are currently looking for x6 Service Centre Advisors to join our talented Service Centre on a fixed term contract basis.

 

Main duties and responsibilities will be:


• Manage all calls in a friendly, efficient, and professional manner whilst providing accurate information and assistance to members and non-members alike.
• To process all member and non-member bookings via the Club’s booking system
• To effectively communicate the benefits of membership, and to promote these to non-members with a view to increasing the Club’s membership.
• To accurately record all member details on our membership database and CRM system.
• To action requested updates to records held on the membership database, including change of address, payment method and personal circumstances.

 

We're looking for the following in applications:


• Experience of working within a busy customer environment or team, is desirable
• Competent with Microsoft packages
• Previous experience of using a booking system or CRM application is desirable
• Excellent standard of verbal and written communication is essential
• Comfortable working to realistic KPI’s and measurements

 

The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team.

 

If you require any further information or would like a conversation in confidence, please contact Barny Baker in the HR Team, or send your CV to recruitment@campingandcaravanningclub.co.uk

 

Due to the high volume of applications normally received unfortunately it is not possible for the Club to communicate back with each applicant so please note that if you do not hear from the Club within 2 weeks of sending your application you should assume that unfortunately you have not been successful on this occasion. Candidates selected for interview will normally be contacted by telephone and email.

 

The Camping and Caravanning Club actively promotes equality, diversity and inclusion. We match the needs of the Club with skills and experience of candidates, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

All other HQ vacancies

Please see current vacancies below.

HR Business Partner

We are a £60m turnover organisation with over 200 employees based in our Head Office, seasonally our headcount rises to around 800 as employees return to work or join us on our network of 120 campsites. We're definitely not a small operation; although our culture still retains that friendly, 'family' feel.

 

We are looking for a people focused Human Resources Business Partner to join our busy HR team.

 

Our established department has 11 staff across HR, L&D, Payroll, Administration and Recruitment. The HRBP role is critical to the smooth running of the Club and support of the people within it. This role is extremely varied and involves influencing, coaching and facilitation as much as processes around investigations, absence, casework or disciplinaries. Being a multi-site operation working with people remotely is a key aspect of the role, as is building positive relationships, being accessible to offer advice and support as well as clear communication. This post has a good deal of autonomy combined with the support of specialists within the department. This role will be supporting sites, and therefore will require some travel to sites.


Duties will include:

• Advise and support managers in all aspects of HR, dealing with complex casework personally by email, in person and by phone
• Provide first & second-line advice and guidance on policies, procedures and practices, with appropriate escalation to HR Manager as required
• Build strong collaborative working relationships with managers at both HQ and Sites
• Coach, challenge and advise line managers on HR processes and aid their development
• Workflow creation and maintenance of HR database (iTrent), providing relevant Management Information
• Streamlining and improvement of processes to enable HR to move to a value-add service
• Support with interviews and assessment centres when required

 

We’re looking for the following in applications:

• At least 5 years HR experience, 2 of them at HR Advisor/Business Partner level
• Strong customer facing and interpersonal skills
• Good general employment law knowledge
• Experience of advising managers in policy and processes
• Excellent influencing and communication skills
• Proactive work ethic, demonstrating initiative and problem-solving abilities
• CIPD level 5 is preferred but not essential

 

The Camping and Caravanning Club is a fantastic place to work. With a supportive, dedicated team and customer focused attitude, generous annual leave entitlement and free parking among our benefits.

 

If you are interested in applying for this post, please send in your CV together with a covering letter and salary expectation for the attention of Barny Baker (Recruitment Manager)

Voluntary Archive Officer (Member Only Applications) 

Are you our next Archive Officer?


The Camping and Caravanning Club was founded in 1901 making it the oldest organisation of its kind in the world.


Our Archive is nearly as old as the Club itself – and as a result it takes specialist skills to maintain it. The historic collection we have today includes tents, camping equipment, photographs and all of the Club’s magazines since the first issue in 1906.


We’re looking to recruit an Archive Officer as a voluntary position to support the Club’s Archivist, who is a member of staff.


Our successful volunteer will have knowledge and experience of archiving processes – both systems and storage conditions – be good at research, is computer literate and have excellent customer service skills to handle incoming enquiries from members and other interested people such as academics who want to find out more about the Club’s rich heritage.


The Voluntary Officer position is based at the Club’s Greenfields House offices in Coventry and the successful candidate needs to be able to commit to a number of hours per week, ideally on a Tuesday, Wednesday or Thursday.


To find out more and to apply, please send your CV and covering letter to Barny Baker at recruitment@campaingandcaravanningclub.co.uk by Friday July 22.

HR Administrator

The Camping and Caravanning Club is a not-for-profit organisation, which means that every penny spent with us is invested back into improving facilities and services for our members.

With 350,000 household memberships, and over 700 employees, we're definitely not a small operation; although our culture still retains a friendly, 'family' feel.

We are currently recruiting for a HR Administrator to join our busy HR team in Greenfields House.

Reporting to the HR Administration Team Leader, the successful candidate will provide administrative support to our staff on our Campsites and at Greenfields House.

Duties and responsibilities:

• Data entry and support for the maintenance of the HR database (iTrent) including regular data-cleanses as required
• Prepare offer letters, contracts, and any change of terms letters
• Produce seasonal Site/CITF contracts including administration of preference forms, changes, spreadsheet maintenance, etc.
• Process maternity, paternity and parental leave requests and letters
• Deal with general HR enquiries by email, in person and on the telephone
• Provide advice and guidance on policies, procedures, and practices, with appropriate escalation to HR Business Partners or HR Manager as required
• Supporting with interviews and tests (including assessment centres), conducting reference checks and right to work checks
• Maintenance of HR information on the intranet, ensuring all content is relevant and current
• Training and course administration including maintenance of training records, certificates, and PDP process
• Provide assistance to HR team in preparation of disciplinary/grievance letters, meeting arrangements and note taking at investigations/meetings if required
• Assist with project support on an ongoing basis, as and when required

We are looking for the following in applications:

• 2 years administration experience, preferably in an HR department
• Previous experience of using Microsoft Office applications
• Experience of using an integrated HR/payroll database
• Typing and note taking experience
• Ability to deal with sensitive and confidential information in a discreet manner
• Excellent customer facing and interpersonal skills

 

The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team.

 

To apply, please send your cv for the attention of Barny Baker in the HR Team to

recruitment@campingandcaravanningclub.co.uk

 

Due to the high volume of applications normally received unfortunately it is not possible for the Club to communicate back with each applicant so please note that if you do not hear from the Club within 2 weeks of sending your application you should assume that unfortunately you have not been successful on this occasion. Candidates selected for interview will normally be contacted by telephone and email.

 

The Camping and Caravanning Club actively promotes equality, diversity and inclusion. We match the needs of the Club with skills and experience of candidates, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

 

Service Desk Analyst

Salary: £22,000 (+3k on call bonus paid with salary)

 

Are you looking to work for an organisation that prides itself on being friendly, welcoming, and helpful?

Although we are not a small operation; our culture still retains that 'family' feel that so many companies seem to have lost.

We are currently looking for an experienced Service Desk Analyst to join our brilliant Business Systems team.

Reporting to the Service Delivery Manager, the successful candidate will provide first class end user support and customer service to our users at HQ, those working from home and teams working remotely on our nationwide campsite network.

This is a varied role where you can expect to:

• Offer Technical & Application Support of all remote Campsites and HQ staff
• Carry out regular problem solving, whilst implementing and recording all changes and processing new requests for sites inventory amendments
• Utilise helpdesk Ticketing application to record, update all problems reported so that activity reports can be generated
• Setup, manage and edit users on all CCC applications. Active Directory, Exchange Online, PC’s, Legacy Systems, Laptops, VPN, CAG, iGel & Citrix desktops / remote access, Mobile Devices users and IP/EAD Phone System
• Prioritise support calls, both internally and with third party support vendors.
• Perform daily/monthly system application tasks
• Participate in Office moves and relocates
• Work with 3rd line and Desktop support to ensure reviews of scheduled tasks and infrastructure security is always maintained
• Perform other duties within Business Systems when the need arises.

To be successful in this role you will have:

• Previous experience working on a busy Service Desk, is essential
• 1st Line Technical knowledge in applications & connectivity
• Experience with Active Directory, Exchange & Citrix environments
• An excellent standard of both verbal and written communication
• Proven problem resolution and troubleshooting skills

This post will require you to commit to rotating shifts, which will alternate weekly between 08:00 and 18:00 from Monday to Friday (37.5 hours per week)

 

The post also involves on-call working from home as primary contact 1 in 5 weekends and secondary contact the same.

 

The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team.

 

If you require any further information or would like a conversation in confidence, please contact a member of the Recruitment Team:

recruitment@campingandcaravanningclub.co.uk

 

Due to the high volume of applications normally received unfortunately it is not possible for the Club to communicate back with each applicant so please note that if you do not hear from the Club within 2 weeks of sending your application you should assume that unfortunately you have not been successful on this occasion. Candidates selected for interview will normally be contacted by telephone and email.

 

The Camping and Caravanning Club actively promotes equality, diversity and inclusion. We match the needs of the Club with skills and experience of candidates, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

 

Surveyor

Our Property & Development team is growing!


We’re investing in new posts in order to further deliver outstanding campsites for our members. We have regularly acquired, developed or built new sites in fantastic locations across the UK and have programmes of works for refurbishments and maintenance.


We are currently recruiting for 2 Surveyors to join our busy Property & Development Team.


The successful candidates will take responsibility for managing refurbishment, fit-out and new build projects from brief through to completion and support the ongoing repair and maintenance across our sites network.


Our sites are predominantly in rural locations and typically consist of one-storey assets such as reception areas, shower and toilet blocks, hard standings, electric hook-ups and access roads. The post manages minor works Capital projects with values from £500 to £100k.


The department’s Capital Expenditure for development work is set to approach £10m in 2022/23.

 

Main duties and responsibilities:


• Accurately survey, measure and document existing sites, buildings, infrastructure and services

• Prepare written tender documents, including details specification and budgetary costs

• Supervise and audit Contractors on a regular basis and feedback on any performance issues to the Planning and Programme Management team

• Control works on site and manage the implementation of all schemes, working with the Programme and Admin Manager to ensure all works are tracked against budget, programme & quality requirements

• Ensure all projects meet necessary approvals and compliance such as Health & Safety, Planning & Building Regulations

• Respond to repair requests from the Club network and carry out pre-inspection repairs to site buildings/property/infrastructure, and schedule repairs within defined timescales

• Contribute to the operation and development of the new CAFM system

• Attend all necessary meetings and support the department where required

 

To be successful in this role, you will have:


 • A HNC or ONC in Building Studies qualification, or similar construction industry related qualification

• A minimum of 3 years' experience in the Property and Construction Industry related to surveying, measuring and forecasting

• Experience of working with contractors

• Understanding of working within CDM Regulations and compliance

• Proven ability to prepare drawings, specifications and schedules of work

• Willingness to travel across the network with overnight stays, when required

• Full UK Driving licence


Projects may be anywhere in the UK, applications from across the UK will be considered however please note regular meetings in our Coventry Office will be required.


The Camping and Caravanning Club is a fantastic place to work, with a supportive, dedicated team and customer focused attitude. The company offers a generous annual leave entitlement and life assurance amongst other attractive benefits.


To be part of the next phase of our journey, please send in a cv and cover letting, with salary expectation to our recruitment team at recruitment@campingandcaravanningclub.co.uk


Due to the high volume of applications normally received unfortunately it is not possible for the Club to communicate back with each applicant so please note that if you do not hear from the Club within 2 weeks of sending your application you should assume that unfortunately you have not been successful on this occasion. Candidates selected for interview will normally be contacted by telephone and email.


The Camping and Caravanning Club actively promotes equality, diversity and inclusion. We match the needs of the Club with skills and experience of candidates, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Email & Social Marketing Manager

£35,000 - £38,000

The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring.

It's an exciting time to join the organisation and our Marketing department of over 40 employees currently has a vacancy for an Email & Social Marketing Manager. The successful candidate will take ownership of all the Club’s email and social media marketing channels, helping to build brand awareness, whilst driving customer acquisition & retention as part of the overall marketing strategy.

 

Main duties and responsibilities:

 

• Analyse the long-term needs of the Clubs social media and email channels and provide regular reports outlining any necessary changes to the overall digital marketing plan

• Oversee the creation and/or curation of captivating content for the channels

• Setting monthly and annual forecasts for traffic and sales together with specific channel objectives and KPIs

• Measuring and reporting on ROI/ROAS and budget management

• Liaising with other departments and creatives to create a holistic and effective email and social strategy

• Identify trends among customer interactions and plan campaigns that build community, drive engagement, and enhance brand visibility

• Be responsible for team development, training and progression including personal development plans and regular one-to-ones

 

We are looking for the following in applications:

 

• At least 3 years’ experience managing social media & email channels

• Experience of implementing AB/MV testing programmes for email and social

• Excellent interpersonal and communication skills (both written and verbal)

• Strong managerial background with a focus on the ability to lead and motivate others

 

Working hours for this post are Monday – Friday 08:45 – 16:45

As part of our newly introduced hybrid working pattern, you will be required to work in the office on Tuesday and Wednesday each week, with the option of working from home on Monday, Thursday, and Friday.

The Camping and Caravanning Club is a fantastic place to work. With a supportive, dedicated team and customer focused attitude, generous annual leave entitlement and free parking among our benefits. If you require any further information or would like a conversation in confidence, please contact Barny Baker (Recruitment Manager) or to apply send your CV, with salary expectation to recruitment@campingandcaravanningclub.co.uk

Due to the high volume of applications normally received unfortunately it is not possible for the Club to communicate back with each applicant so please note that if you do not hear from the Club within 2 weeks of sending your application you should assume that unfortunately you have not been successful on this occasion. Candidates selected for interview will normally be contacted by telephone and email. The Camping and Caravanning Club actively promotes equality, diversity and inclusion. We match the needs of the Club with skills and experience of candidates, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Internal Communications Executive

£25,000 - £29,000

As one of the leading names in the outdoor industry, we pride ourselves on offering exceptional campsites, services and experiences to our members and that friendly culture is also a key part of day-to-day life at our Coventry Head Office.

We are currently recruiting for an Internal Communications Executive to join our talented Marketing Team. The successful candidate will co-ordinate, plan and produce the internal communications for the Club, enabling colleagues to feel informed and connected with the work that is completed across the whole business.

We have campsites in all regions of the UK with over 550 employees as well as 200 staff across all departments at Greenfields house, this post will help keep everyone connected.

Main duties and responsibilities:

• Work with the Head of Communications and External Relations to develop and deliver the internal communications strategy and engagement plan

• Ensure that all Club employees are kept informed on company-wide strategic activity, business initiatives and people news

• Lead on the day-to-day management of internal comms - plan, write and publish engaging and inspiring content, using a variety of different media and platforms

• Take ownership in developing the Intranet, liaising with other departments and team representatives to ensure it is maintained regularly and content is kept up to date.

• Support the HR department with employee engagement and surveys and digesting the data with useful insights to steer future actions We are looking for the following in applications:

• Experience in a similar sector or role, is desirable

• Excellent standard of both verbal and written communication

• Good interpersonal skills, with the ability to build close-knit relationships with internal colleagues

• Keen attention to detail

Working hours for this post are Monday – Friday 08:45 – 16:45

As part of our newly introduced hybrid working pattern, you will be required to work in the office on Tuesday and  Wednesday each week, with the option of working from home on Monday, Thursday, and Friday.

The Camping and Caravanning Club is a fantastic place to work. With a supportive, dedicated team and customer focused attitude, generous annual leave entitlement and free parking among our benefits. If you require any further information or would like a conversation in confidence, please contact Bethany Mannion recruitment@campingandcaravanningclub.co.uk


Due to the high volume of applications normally received unfortunately it is not possible for the Club to communicate back with each applicant so please note that if you do not hear from the Club within 2 weeks of sending your application you should assume that unfortunately you have not been successful on this occasion. Candidates selected for interview will normally be contacted by telephone and email.

The Camping and Caravanning Club actively promotes equality, diversity and inclusion. We match the needs of the Club with skills and experience of candidates, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

SEO and Content Executive

Salary range of £25,000 to £28,000

 

We pride ourselves on truly understanding the needs of our members and we strive to reflect that in all that we do.

From booking online, to camping ‘top tips’, our website is full of great content benefiting our members and non-members alike.

We are currently looking for an experienced SEO and Content Executive to play a key role within our Digital Marketing team. The successful candidate will be responsible for delivering high-quality and engaging content across our established CMS platforms.

Main duties and responsibilities:

  Producing helpful and inspirational blog content that works for SEO and across other digital channels
  Creating and improving compelling landing pages to increase organic search performance for our campsites, campsite listing pages and other key products
  Building new pages and making updates on our CMS platforms
  Regularly reviewing content across websites and competitors for areas of improvement
  Taking responsibility for content KPIs including traffic and engagement
  Ensuring all content updates are accurately monitored and measured using the available analytics tools
  Identifying content opportunities and capitalising on trending topics relevant to our customers

We're looking for the following in applications:

  At least 2 years’ experience of developing and optimising content with an SEO focus
  Experience with CMS platforms
  Strong understanding of copywriting and on-page SEO best practice

Working hours for this post are Monday – Friday 08:45 – 16:45

As part of our newly introduced hybrid working pattern, you will be required to work in the office on Tuesday and Wednesday each week, with the option of working from home on Monday, Thursday, and Friday.

The Camping and Caravanning Club is a fantastic place to work. With a supportive, dedicated team and customer focused attitude, generous annual leave entitlement and free parking among our benefits.

If you require any further information or would like a conversation in confidence, please contact Bethany Mannion in the HR Team, or to apply send your CV, with salary expectation to recruitment@campingandcaravanningclub.co.uk

Due to the high volume of applications normally received unfortunately it is not possible for the Club to communicate back with each applicant so please note that if you do not hear from the Club within 2 weeks of sending your application you should assume that unfortunately you have not been successful on this occasion. Candidates selected for interview will normally be contacted by telephone and email.

 

The Camping and Caravanning Club actively promotes equality, diversity and inclusion. We match the needs of the Club with skills and experience of candidates, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

 

Head of Finance

Founded in 1901, The Club is the oldest and largest in the world for all forms of camping. We are a leading UK membership organisation, providing a wealth of products and services covering all aspects of camping and caravanning in the United Kingdom and abroad.

Our turnover is c£60m, we operate a network of 120 UK campsites, have over 200 employees based in our modern, Coventry office with an additional 500 employees at our campsites seasonally.

We are currently recruiting for a Head of Finance to join our established Finance department. Reporting to the Director of Finance, HR and Business Systems the successful candidate will lead a Finance Team of 11 employees.

As a customer facing, multi-site leisure organisation we are looking for an inspiring leader who will take ownership of the Clubs finance function, providing technical expertise as well as input on both strategic and operational levels.

First stage interviews will be held week commencing 23rd May 2022

 

Main duties include:


• Empower a team to excel in their roles, by guiding, supporting and setting clear objectives

• Provide commercial analysis and decision support to cross-Club project groups

• Take responsibility for ensuring the Club is compliant with current accounting practices

• Coordinate and oversee the monthly reporting requirements of the organisation

• Manage the external audit process, liaising with auditors and tax advisors

• Coordinate and oversee the production of the annual budget for the Club and its subsidiaries, providing the Finance, HR and Business Systems Director with a comprehensive budget pack

• Responsibility for ensuring the Club meets its obligations as a VAT registered organisation

• Manage the Club's relationship with HMRC 

 

Applicants should possess the following:

 

• A professional Accountancy Qualification with proven post qualification experience

• The ability to prepare and present meaningful information to all levels

• A strong team focus with a talent for leading, motivating and developing individuals

• Strong influencing and business partnering skills

The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team.

If you require any further information or would like a conversation in confidence, please contact Barny Baker (Recruitment Manager).

Due to the high volume of applications normally received unfortunately it is not possible for the Club to communicate back with each applicant so please note that if you do not hear from the Club within 2 weeks of sending your application you should assume that unfortunately you have not been successful on this occasion. Candidates selected for interview will normally be contacted by telephone and email.

The Camping and Caravanning Club actively promotes equality, diversity and inclusion. We match the needs of the Club with skills and experience of candidates, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Director of Property and Development

The Camping and Caravanning Club is a not-for-profit organisation, which means that every penny spent with us is invested back into improving facilities and services for our members.

We are currently recruiting for an experienced Director of Property & Development to join the Club.

 

Working as part of the Senior Leadership Team, the successful candidate will play a key role in setting the Club’s strategy and approach in delivering exceptional campsites for our members and non-members alike.

Our sites are predominantly in rural locations and typically consist of one-storey assets such as reception, shower and toilet blocks as well as hard standings, electric hook-ups and access roads.

Capital Expenditure for development work is set to approach £10m in 2022/23.

Your main duties and responsibilities will include:

 

• Overall responsibility for site acquisition and development. Leading and providing direction to the team on identification and development of new opportunities.

• Plan, design and deliver new UK sites and/ or develop existing sites to meet member needs.

• Develop and maintain strong relationships with key relevant stakeholders - internal & external
• Responsible for development and agreement of Property & Development budgets.

• Recruit, coach and motivate the team and individuals within the team

• Drive effective communication and employee engagement across the Club, both as a key part of our Senior Leadership Team and within departments across the Club, inspiring trust and commitment.

• Maintain strong market and competitor awareness, building on good strategic knowledge of the sector, to influence our positioning within it

• Execute the responsibilities of the role according to lawful and ethical standards, upholding, safeguarding and promoting the Club’s vision, purpose and values

• Maintain strong working relationships with our Committees, National Council and Voluntary Officers.

To be successful in this role, you will have:

 

• Proven experience of developing and inspiring Departments.

• Must have significant experience working at a senior level

• Strong experience of developing and delivering organisational strategies and translating those strategies into practical plans of action

• Previous experience in the leisure/tourism industry, is desirable

• A recognised property and/or surveyor qualification is essential

The Camping and Caravanning Club is a fantastic place to work. With a supportive, dedicated team and customer focused attitude. The company offers a generous annual leave entitlement and life assurance amongst other attractive benefits.

To be part of our incredible journey, please send in a cv and cover letting, with salary expectation to Barny Baker (Recruitment Manager) at recruitment@campingandcaravanningclub.co.uk

 

Due to the high volume of applications normally received unfortunately it is not possible for the Club to communicate back with each applicant so please note that if you do not hear from the Club within 2 weeks of sending your application you should assume that unfortunately you have not been successful on this occasion. Candidates selected for interview will normally be contacted by telephone and email.

The Camping and Caravanning Club actively promotes equality, diversity and inclusion. We match the needs of the Club with skills and experience of candidates, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Site Assistants

Spend this summer on a campsite

This year, we’re busier than ever as more people want to get out and enjoy the great outdoors. We are always looking for new team members and if you want to spend your summer doing something a little different, we have some great short term contracts for anyone wanting to give it a try. There’s no experience needed, we’re simply looking for people who’d enjoy being part of a campsite team, happy to help our campers and make our facilities sparkle.

Becoming a Site Assistant

Have you got what it takes?


If you are looking for a life-style change, or a career that fits in with your love of the outdoors, camping and caravanning, then working for the Club could be fantastic opportunity. You won’t be working Monday to Friday office hours, but your commute to work will also be a lot shorter! Our Site Managers and Site Assistants come from a wide variety of backgrounds, but what is absolutely paramount is their experience and passion for our pastime, as everything that the Site Assistants deal with on a day-to-day basis will naturally be camping related. Above all, our campers are there to have a great holiday and the Site Team is responsible for making this happen. A commitment to friendly, customer service is vital when dealing with customers face to face and on the phone. As in all customer-facing roles, on occasions our Site Staff encounter difficult and demanding situations, which we expect them to deal with in a polite and courteous manner.


The job can be extremely rewarding for the right candidates who enjoy working outdoors, despite the work being physically demanding and the working hours unsociable. Successful Site Assistants are required to undertake a wide variety of tasks involved in running a campsite, which include: running the site office and performing the administration duties, using the Club's computerised booking service, maintaining the grounds, cleaning the toilets and facilities, and performing a range of other operational duties.

But don't take our word for it, here's what one of our Site Manager couples, Paul and Angi Cartwright had to say about their experience working for us, they started as Site Assistants with the Club in 2008 and were promoted to Site Managers in 2011:

"If by nature you are a clock-watcher who is used to normal regular hours, then this may not be the job for you. But if you're like us and love fresh air and helping campers enjoy their holiday, then this could be just what you're looking for.

The job can be quite physical, sometimes stressful and you need to be prepared to work hard. However, the majority of the time a fun experience is had by all, campers and Staff alike!

The best days are always the ones where a camper singles you out and says that they had the most fantastic time and it was down to you!

Our campers are there to have a great holiday and you are part of making this happen. Our advice is to be friendly, enjoy yourself and smile - it's infectious!'


We have opportunities for couples and single candidates in both Club Sites and Camping in the Forest.

Experience

 

Staff membership is provided to all employees from day one of employment, so applicants are not required to be an existing Club member. However, previous experience in a customer-facing role, together with administration and organisation skills is essential. The role is also physically demanding as successful candidates will need to ensure that site facilities, services and products are operational and maintained to a high standard, so a basic knowledge of DIY and some practical abilities are undoubted assets. However initial and ongoing training is provided in all aspects of the work as well as the safe usage of all equipment.

Location requirements

 

For long term contracts, one of the things we ask is that people are able to work at Sites all over the UK. It’s not unusual to be asked to move site at short notice for operational reasons and therefore this job requirement makes it difficult if candidates are tied to specific areas for reasons such as children’s schooling. The nature of the work involves varied hours and could be based anywhere around the UK, so this is something that candidates should consider before applying.

Accommodation

As per our terms and conditions, it is a requirement that all Site Assistants provide their own accommodation in order to live and work on site. We are only able to progress applications of candidates who have their own unit at the time of application.

Successful candidates are expected to provide their own accommodation in the form of a caravan or motorhome. Successful candidates will be offered a pitch, complete with an electric hook-up point, free of charge for the period of their contract, including some setting up time prior to the first day of employment.

Job Description and Application

Job Title: Site Assistant

 

Reports to: Site Manager

 

Direct Reports: None

 

Job Purpose: To assist in ensuring that all campers enjoy their stay on Club Sites in safety and to promote the good name of the Camping & Caravanning Club at all times. The Sites Assistant Role is underpinned by our mission statement which is: “To provide the best campsites, services and experiences

 

Contract: The job is seasonal, typically from April (or May) - September and successful candidates need to be prepared to work anywhere in the UK (including Scotland and Northern Ireland).


Complete the Application Form.

 

Job Description / Required Competencies

 

Friendly Customer Focus

 

Adopting the Club working practices and procedures to ensure the delivery of consistently high standards of customer service in the spirit of the Friendly Club.

 

  • Wears a genuine smile
  • Welcomes new and returning customers in a friendly and helpful manner
  • Provides a safe and caring environment across the site
  • Responds to the changing needs of customers, while maintaining a high standard of quality
  • Act as a Club Ambassador and exceeds customers' expectations wherever possible
  • Takes personal responsibility to resolve enquiries, requests or complaints
  •  

    Teamwork/Teambuilding

    Working together as a team, fostering collaboration, and promoting an environment of mutual trust and respect.

     

  • Relates well to all Club staff by being friendly and approachable
  • Willingly shares relevant information and expertise with all Club staff
  • Builds trust in relationships through maintaining confidentiality, treating colleagues fairly and keeping commitments
  • Develops positive and constructive working relationships with all Club staff
  • Cooperates with others and seeks information as required
  • Accomplishes shared goals through accepting joint responsibility
  •  

    Communication

    Using effective communication to make a positive impact on the audience, generate enthusiasm, solve problems, improve quality and satisfy Campers.

     

  • Speaks clearly face to face and over the telephone
  • Uses appropriate non-verbal communication (eye contact, gestures, posture) when communicating with others
  • Demonstrates openness and receptivity to embrace new information and updates from the Management Hierarchy & relevant HQ Personnel
  • Receives instructions or ideas attentively and keeps others informed & up-to-date
  • Expresses information in writing clearly and concisely via email, letter/memo's and other written forms of communication
  •  

    Operational Duties

     

    Ensuring site facilities, services and products are available, operational and maintained to a high standard and following all health and safety requirements.

     

  • Deals with the day-to-day challenges faced on a busy Club site without the need for constant supervision
  • Follows all Club systems and procedures
  • Demonstrates a basic knowledge of DIY
  • Undertakes all aspects of site operations including: general upkeep of the site and minor repairs; ground care and grass cutting; inspection & minor maintenance; cleanliness of amenities, Reception & service areas
  •  

    IT & Office Duties

     

    Following the Club's standardised office and on-line systems and processes, to ensure consistency of administration across the UK Club Sites Network.

     

  • Organises the Reception layout and display of essential information
  • Manages bookings over the telephone and face-to-face following the correct procedures
  • Uses the Microsoft Office software packages: Outlook for writing & responding to emails; Word & Excel where needed
  • Manages the check-in and check-out process
  • Perform financial reconciliation duties eg. daily/weekly cash reconciliation
  • Maintains accurate information, records and files 
  •  

    Planning, Organisation & Flexibility

     

    Planning and organising the job and flexibly accommodating priorities around the needs of the Club and its members, whilst following through on deadlines.

     

  • Plans ahead to ensure all tasks are completed
  • Takes responsibility for own work to achieve quality results
  • Shows flexibility in coping with multiple and changing priorities
  • Makes timely and considered decisions
  • Works to agreed schedules and rosters
  • Meets deadlines and follows through on commitments

  •  

    Commercial Awareness

    Building up a general knowledge of the business over time, and uses this knowledge and experience to promote the Club and its services.

     

  • Takes pride in the site through initiatives like the mini-library
  • Identifies and acts upon opportunities to increase Club revenue
  • Utilises opportunities to promote the Club's products and services
  • Promotes the site, the local area and its opportunities
  • Maintains a comprehensive range of tourist information
  • Recruitment process

    The first stage of the recruitment process will be to complete an online application form, which can be found in the ‘Job Description and Application’ section above.

     

    Please note, if you are applying as a couple, we ask that both of you complete an application form in order to be considered.

     

    Your application will then be reviewed and if you are shortlisted, you will be contacted by the Recruitment team to discuss your application further, with the view to book in an online interview.

     

    All interviews will be scheduled using Microsoft Teams, where you will meet a member of the Recruitment Team and a member of our Operations team.

     

    Following the interview, we will ask you to complete our Online Work Experience programme, which is the second and final part of the recruitment process.

     

    If successful, you will then be considered for a contract with us as and when suitable contract becomes available, taking into account any notice period and location requirements you may have.

     

    Each year we have approximately 550 Site Assistant vacancies available on seasonal contracts at our various sites in the UK within both UK Club Sites and Camping in the Forest.

     

    Before applying for the role please take time to speak to one of our many Site Managers throughout the country, they will be happy to answer any question(s) you may have.

     

    Once you have considered all the information enclosed and/or spoken to one of our Site Managers, please complete the on-line application form.

     

    If you have any further queries please contact the Recruitment Team at sites.recruitment@campingandcaravanningclub.co.uk.

    Terms and Conditions

    Please read the terms and conditions of employment before applying for the role of Site Assistant.

    Contract length

     

    Typically a first year Site Assistant contract runs from April (or May) to September. Second or Third Year Site Assistants may be offered longer contracts subject to availability. Site Managers are appointed for the whole season, which starts in mid-March, ending between September-November, dependent on the site. A small number of our sites are open all year round and are staffed accordingly.


    We aim to re-employ our sites staff (in subsequent seasons), although there is no guarantee, neither can we promise a position in the same site each season, or that the length or number of hours per week of such contracts will be equal to or in excess of previous contracts.

    Location

     

    Candidates must be prepared to travel to work anywhere in the UK, (including Scotland and Northern Ireland).

    Pay and allowances

     

    Site Assistants across the network are paid the National Living Wage (NLW). All employees will be paid on a pro-rata basis dependent on their contracted hours and length of contract.

    The demands of the business require a flexible approach to the number of hours worked within the boundaries of the EU Working Time Regulations Legislation.

    It is a condition of employment that Holiday Site Assistants provide their own accommodation. The Club will provide successful candidates with protective clothing and a uniform to wear on site. There is also help towards paying travel expenses, as the Club will reimburse the mileage cost of employees return journey from their home address to Site, subject to completion of the contract.

    Accommodation

     

    Successful candidates must provide their own accommodation in the form of a caravan, motorhome or campervan. Successful candidates will be offered a pitch, complete with an electric hook-up point, free of charge for the period of their contract, including some setting up time prior to the first day of employment.

    Hours of work

     

    Successful candidates will work a weekly average of 40 contracted hours on Camping in the Forest sites and 47 contracted hours on Club sites over a five or six day period and will take one or two days off per week, to fit in with the day to day running of the particular site on which they are based. Successful candidates will be required to work shifts including weekends, bank or public holidays in order to support the Club's needs. Site staff may also be required to flex hours in order to support the business.

    Leave and sick pay

     

    Site staff are entitled to 28 working days holiday pro-rata in each holiday year (inclusive of Bank and Public Holidays). Due to the seasonal nature of the work, we do not encourage leave to be taken during the season. However, leave may be taken at the reporting manager’s discretion, for exceptional circumstances. All accrued but untaken holiday will be paid out upon termination of employment.

    At the Club’s discretion, site staff will be entitled to two weeks Company Sick Pay after three months service with the Club.

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