Careers - The Camping and Caravanning Club
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Careers

Working at the Camping and Caravanning Club

Whether it’s our campsites, service centre or head office, there are a whole host of opportunities to work with the club. Take a look at our career opportunities.

Vacancies

We currently have no available vacancies.

Digital Content Executive

Founded in 1901, The Club is the oldest and largest in the world for all forms of camping, we are a not-for-profit organisation, which means that every penny spent with us is invested back into improving facilities and services for our members.

 

With 350,000 household memberships and over 800 employees, we are certainly not a small operation; although our culture still retains a friendly, 'family' feel.

Our Marketing and Communications department in itself has over 50 employees, they include specialists across Digital, Communications, Publications and Product Executives.

 

An opportunity has arisen for a Digital Content Executive to join our talented Digital Team. This post works in a dedicated digital marketing team with SEO and Content specialists that ensure content is relevant, optimised and accurate across all our websites.

 

Day to day duties will include:

• Producing and publishing content (articles, blogs, web copy)

• Writing accurate and original content

• Sourcing supporting imagery

• Creating compelling landing pages to drive organic traffic

• Conduct Keyword research to drive organic visibility and authority

• Complete website change requests

• Using analytics tools to monitor and measure results


We're looking for the following skills and experience:

Experience of developing and optimising content

• Use of CMS platforms

• Understanding of on-page SEO and copywriting

• Ability to demonstrate success via metrics

• Strong literacy, numeracy, and attention to detail


Working hours for this post are Monday – Friday 08:45 – 16:45

 

As part of our newly introduced hybrid working pattern, you will be required to work in the office on Tuesday and Wednesday each week, with the option of working from home on Monday, Thursday, and Friday.

 

The Camping and Caravanning Club is a fantastic place to work. With a supportive, dedicated team and customer focused attitude, generous annual leave entitlement and free parking among our benefits.

If you require any further information or would like a conversation in confidence, please contact Bethany Mannion in the HR Team, or to apply send your CV, with salary expectation to recruitment@campingandcaravanningclub.co.uk

 

Due to the high volume of applications normally received unfortunately it is not possible for the Club to communicate back with each applicant so please note that if you do not hear from the Club within 2 weeks of sending your application you should assume that unfortunately you have not been successful on this occasion. Candidates selected for interview will normally be contacted by telephone and email.

 

The Camping and Caravanning Club actively promotes equality, diversity and inclusion. We match the needs of the Club with skills and experience of candidates, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

 

Holiday Site Assistants

Spend this summer on a campsite

This year, we’re busier than ever as more people want to get out and enjoy the great outdoors. We are always looking for new team members and if you want to spend your summer doing something a little different, we have some great short term contracts for anyone wanting to give it a try. There’s no experience needed, we’re simply looking for people who’d enjoy being part of a campsite team, happy to help our campers and make our facilities sparkle.

Becoming a Holiday Site Assistant

The Club currently have vacancies across both UK Club Sites and our Camping in the Forest sites for Site Assistants. We are accepting applications for the 2022 season.

Have you got what it takes?

If you are looking for a life-style change, or a career that fits in with your love of the outdoors, camping and caravanning, then working for the Club could be fantastic opportunity. You won’t be working Monday to Friday office hours, but your commute to work will also be a lot shorter! Our Site Managers and Site Assistants come from a wide variety of backgrounds, but what is absolutely paramount is their experience and passion for our pastime, as everything that the Site Assistants deal with on a day-to-day basis will naturally be camping related.

Above all, our campers are there to have a great holiday and the Site Team is responsible for making this happen. A commitment to friendly, customer service is vital when dealing with customers face to face and on the phone. As in all customer-facing roles, on occasions our Site Staff encounter difficult and demanding situations, which we expect them to deal with in a polite and courteous manner.

The job can be extremely rewarding for the right candidates who enjoy working outdoors, despite the work being physically demanding and the working hours unsociable. Successful Site Assistants are required to undertake a wide variety of tasks involved in running a campsite, which include: running the site office and performing the administration duties, using the Club's computerised booking service, maintaining the grounds, cleaning the toilets and facilities, and performing a range of other operational duties.

But don't take our word for it, here's what one of our Site Manager couples, Paul and Angi Cartwright had to say about their experience working for us, they started as Site Assistants with the Club in 2008 and were promoted to Site Managers in 2011:

"If by nature you are a clock-watcher who is used to normal regular hours, then this may not be the job for you. But if you're like us and love fresh air and helping campers enjoy their holiday, then this could be just what you're looking for.

The job can be quite physical, sometimes stressful and you need to be prepared to work hard. However, the majority of the time a fun experience is had by all, campers and Staff alike!

The best days are always the ones where a camper singles you out and says that they had the most fantastic time and it was down to you!

Our campers are there to have a great holiday and you are part of making this happen. Our advice is to be friendly, enjoy yourself and smile - it's infectious!'


We have opportunities for couples and single candidates in both Club Sites and Camping in the Forest.

Experience

 

Staff membership is provided to all employees from day one of employment, so applicants are not required to be an existing Club member. However, previous experience in a customer-facing role, together with administration and organisation skills is essential. The role is also physically demanding as successful candidates will need to ensure that site facilities, services and products are operational and maintained to a high standard, so a basic knowledge of DIY and some practical abilities are undoubted assets. However initial and ongoing training is provided in all aspects of the work as well as the safe usage of all equipment.

Location requirements

 

For long term contracts, one of the things we ask is that people are able to work at Sites all over the UK. It’s not unusual to be asked to move site at short notice for operational reasons and therefore this job requirement makes it difficult if candidates are tied to specific areas for reasons such as children’s schooling. The nature of the work involves varied hours and could be based anywhere around the UK, so this is something that candidates should consider before applying.

Accommodation

 

Successful candidates are expected to provide their own accommodation in the form of a caravan or motorhome. Successful candidates will be offered a pitch, complete with an electric hook-up point, free of charge for the period of their contract, including some setting up time prior to the first day of employment.

We also have contracts available for candidates who live locally to our sites, who can travel to site each day.

Job Description and Application

Job Title: Site Assistant

 

Reports to: Site Manager

 

Direct Reports: None

 

Job Purpose: To assist in ensuring that all campers enjoy their stay on Club Sites in safety and to promote the good name of the Camping & Caravanning Club at all times. The Sites Assistant Role is underpinned by our mission statement which is: “To provide the best campsites, services and experiences

 

Contract: The job is seasonal, typically from April (or May) - September and successful candidates need to be prepared to work anywhere in the UK (including Scotland and Northern Ireland).


Complete the Application Form.

 

Job Description / Required Competencies

 

Friendly Customer Focus

 

Adopting the Club working practices and procedures to ensure the delivery of consistently high standards of customer service in the spirit of the Friendly Club.

 

  • Wears a genuine smile
  • Welcomes new and returning customers in a friendly and helpful manner
  • Provides a safe and caring environment across the site
  • Responds to the changing needs of customers, while maintaining a high standard of quality
  • Act as a Club Ambassador and exceeds customers' expectations wherever possible
  • Takes personal responsibility to resolve enquiries, requests or complaints
  •  

    Teamwork/Teambuilding

    Working together as a team, fostering collaboration, and promoting an environment of mutual trust and respect.

     

  • Relates well to all Club staff by being friendly and approachable
  • Willingly shares relevant information and expertise with all Club staff
  • Builds trust in relationships through maintaining confidentiality, treating colleagues fairly and keeping commitments
  • Develops positive and constructive working relationships with all Club staff
  • Cooperates with others and seeks information as required
  • Accomplishes shared goals through accepting joint responsibility
  •  

    Communication

    Using effective communication to make a positive impact on the audience, generate enthusiasm, solve problems, improve quality and satisfy Campers.

     

  • Speaks clearly face to face and over the telephone
  • Uses appropriate non-verbal communication (eye contact, gestures, posture) when communicating with others
  • Demonstrates openness and receptivity to embrace new information and updates from the Management Hierarchy & relevant HQ Personnel
  • Receives instructions or ideas attentively and keeps others informed & up-to-date
  • Expresses information in writing clearly and concisely via email, letter/memo's and other written forms of communication
  •  

    Operational Duties

     

    Ensuring site facilities, services and products are available, operational and maintained to a high standard and following all health and safety requirements.

     

  • Deals with the day-to-day challenges faced on a busy Club site without the need for constant supervision
  • Follows all Club systems and procedures
  • Demonstrates a basic knowledge of DIY
  • Undertakes all aspects of site operations including: general upkeep of the site and minor repairs; ground care and grass cutting; inspection & minor maintenance; cleanliness of amenities, Reception & service areas
  •  

    IT & Office Duties

     

    Following the Club's standardised office and on-line systems and processes, to ensure consistency of administration across the UK Club Sites Network.

     

  • Organises the Reception layout and display of essential information
  • Manages bookings over the telephone and face-to-face following the correct procedures
  • Uses the Microsoft Office software packages: Outlook for writing & responding to emails; Word & Excel where needed
  • Manages the check-in and check-out process
  • Perform financial reconciliation duties eg. daily/weekly cash reconciliation
  • Maintains accurate information, records and files 
  •  

    Planning, Organisation & Flexibility

     

    Planning and organising the job and flexibly accommodating priorities around the needs of the Club and its members, whilst following through on deadlines.

     

  • Plans ahead to ensure all tasks are completed
  • Takes responsibility for own work to achieve quality results
  • Shows flexibility in coping with multiple and changing priorities
  • Makes timely and considered decisions
  • Works to agreed schedules and rosters
  • Meets deadlines and follows through on commitments

  •  

    Commercial Awareness

    Building up a general knowledge of the business over time, and uses this knowledge and experience to promote the Club and its services.

     

  • Takes pride in the site through initiatives like the mini-library
  • Identifies and acts upon opportunities to increase Club revenue
  • Utilises opportunities to promote the Club's products and services
  • Promotes the site, the local area and its opportunities
  • Maintains a comprehensive range of tourist information
  • Recruitment process for our 2022 season

    The first stage of the recruitment process will be to complete an application form. If you apply as a couple, both of you will be required to complete a separate form. Your application will be considered and if you are shortlisted, you will be invited to attend an online interview with members of our Recruitment and Operational teams. Please note, the application form asks your nearest Club site in anticipation of interview, all interviews for the 2022 season intake will be held online.

    Interviews will take place throughout the year, starting in October. You will be contacted by a member of the Recruitment team to book a mutually convenient time. If you are successful at interview, we will invite you to carry out a Work Experience programme.

    Work Experience is currently being reviewed, it may involve shadowing and working with existing staff for a day or two, a virtual work experience or mixture of these. 

    If you have been successful you will then be considered for employment as and when a vacancy becomes available for the 2022 season. Once you have been offered a contract, we will arrange an induction for your initial training.

    Each year we have approximately 550 Site Assistant vacancies available on seasonal contracts at our various sites in the UK within both UK Club Sites and Camping in the Forest. 

    Before applying for the role please take time to speak to one of our many Site Managers throughout the country, they will be happy to answer any question(s) you may have.

    Once you have considered all the information enclosed and/or spoken to one of our Site Managers, please complete the on-line application form.

    If you have any further queries please contact the Recruitment Team at sites.recruitment@campingandcaravanningclub.co.uk.

    Terms and Conditions

    Please read the terms and conditions of employment before applying for the role of Site Assistant.

    Contract length

     

    Typically a first year Holiday Site Assistant contract runs from April (or May) to September. Second or Third Year Holiday Site Assistants may be offered longer contracts subject to availability. Holiday Site Managers are appointed for the whole season, which starts in mid-March, ending between September-November, dependent on the Site. A small number of our sites are open all year round and are staffed accordingly.


    We aim to re-employ our Sites staff (in subsequent seasons), although there is no guarantee, neither can we promise a position in the same Site each season, or that the length or number of hours per week of such contracts will be equal to or in excess of previous contracts.

    Location

     

    Candidates must be prepared to travel to work anywhere in the UK, (including Scotland and Northern Ireland).

    Pay and allowances

     

    The Club pays the National Living Wage (NLW) from 01/03/2020, equivalent to an annual salary of £21,385. This salary is based on a full time 47 hour week and employees will be paid on a pro-rata basis dependent on their contracted hours and length of contract. The demands of the business require a flexible approach to the number of hours worked within the boundaries of the EU Working Time Regulations Legislation.

     

    It is a condition of employment that Holiday Site Assistants provide their own accommodation. The Club will provide successful candidates with protective clothing and a uniform to wear on site. There is also help towards paying travel expenses, as the Club will reimburse the mileage cost of employees return journey from their home address to Site, subject to completion of the contract.

    Accommodation

     

    Successful candidates are expected to provide their own accommodation in the form of a caravan or motorhome. Successful candidates will be offered a pitch, complete with an electric hook-up point, free of charge for the period of their contract, including some setting up time prior to the first day of employment.

    Hours of work

     

    Successful candidates will work a weekly average of between 30-40 contracted hours (or occasionally 10-20 hours in the non-peak season and at the beginning of a contract as orientation takes place), over a five or six day period and will take one or two days off per week, to fit in with the day to day running of the particular site on which they are based. Successful candidates will be required to work shifts including weekends, bank or public holidays in order to support the Club's needs. Site staff may also be required to flex hours in order to support the business.

    Leave and sick pay

     

    Site staff are entitled to 28 working days holiday pro-rata in each holiday year (inclusive of Bank and Public Holidays). Due to the seasonal nature of the work, we do not encourage leave to be taken during the season. However, leave may be taken at the reporting manager’s discretion, for exceptional circumstances. All accrued but untaken holiday will be paid out upon termination of employment.

    At the Club’s discretion, site staff will be entitled to two weeks Company Sick Pay after three months service with the Club.

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