Site Assistant Jobs
As one of the leading names in the outdoor industry, we pride ourselves on truly understanding the needs of our customers, and our Site Assistants are crucial in giving them peace of mind when enjoying a stay on one of our many campsites.
If you are looking for a career that fits in with your love of the great outdoors, then working for the Club could be a fantastic opportunity. You won’t be working Monday to Friday office hours, but your commute to work will also be a lot shorter!
Enjoying work on a campsite
Our Site Managers and Site Assistants come from a wide variety of backgrounds, but what is most important is their passion for our pastime, as almost everything that Site Assistants deal with on a day-to-day basis will naturally be camping related. We have full-time contracts available over the summer months and we welcome applications throughout the year from people looking to take a different career path.
Whilst no two days are the same, typical duties as a Site Assistant involve welcoming new arrivals, making sure our facility blocks are cleaned to a high standard, office duties, grounds work and most importantly, being in the incredible outdoors!
Becoming a Site Assistant
Have you got what it takes?
If you are looking for a job that fits in with your love of the outdoors, camping and caravanning, then working for the Club could be fantastic opportunity. Our campers are there to have a great holiday and the Site Team is responsible for making this happen. A commitment to friendly, customer service is vital when dealing with customers face to face and on the phone. As in all customer-facing roles, on occasions our Site Staff encounter difficult and demanding situations, which we expect them to deal with in a polite and courteous manner.
The job can be extremely rewarding for the right candidates who enjoy working outdoors, despite the work being demanding and the working hours unsociable. Successful Site Assistants are required to undertake a wide variety of tasks involved in running a campsite, which include welcoming and accompanying customers to pitch, performing administration duties in the site office, using the Club's computerised booking service, maintaining the grounds, cleaning the toilets and facilities, and performing a range of other operational duties. All site assistants will be trained in each area and are expected to carry out all duties.
But don't take our word for it, here's what one of our Site Manager couples, Paul and Angi Cartwright had to say about their experience working for us, they started as Site Assistants with the Club in 2008 and were promoted to Site Managers in 2011:
"If by nature you are a clock-watcher who is used to normal regular hours, then this may not be the job for you. But if you're like us and love fresh air and helping campers enjoy their holiday, then this could be just what you're looking for.
The job can be quite physical, sometimes stressful and you need to be prepared to work hard. However, the majority of the time a fun experience is had by all, campers and Staff alike!
The best days are always the ones where a camper singles you out and says that they had the most fantastic time, and it was down to you!
Our campers are there to have a great holiday and you are part of making this happen. Our advice is to be friendly, enjoy yourself and smile - it's infectious!"
We have opportunities for couples and single candidates in Club Sites.
Staff membership is provided to all employees from day one of employment, so applicants are not required to be an existing Club member. However, previous experience in a customer-facing role, together with administration and organisation skills is advantageous. The role is also physically demanding as successful candidates will need to ensure that site facilities, services and products are operational and maintained to a high standard. However initial and ongoing training is provided in all aspects of the work as well as the safe usage of all equipment.
For long term contracts, one of the things we ask is that people are able to work at Sites all over the UK. It’s not unusual to be asked to move site at short notice for operational reasons and therefore this job requirement makes it difficult if candidates are tied to specific areas for reasons such as children’s schooling. The nature of the work involves varied hours and could be based anywhere around the UK, so this is something that candidates should consider before applying.
As per our terms and conditions, it is a requirement that all Site Assistants provide their own accommodation in order to live and work on site. We are only able to progress applications of candidates who have their own unit at the time of application.
Successful candidates are expected to provide their own accommodation in the form of a caravan or motorhome. Successful candidates will be offered a pitch, complete with an electric hook-up point, free of charge for the period of their contract, including some setting up time prior to the first day of employment.
Job Title: Site Assistant
Reports to: Site Manager
Direct Reports: None
Job Purpose: To be responsible for ensuring that all campers have the best experience on site and enjoy their stay in safety. To undertake all aspects of daily site operations and cooperate within the team.
Contract: The job is seasonal, typically from April (or May) - September and successful candidates need to be prepared to work anywhere in the UK (including Scotland and Northern Ireland).
Site Assistant Job Description
Main Duties and Responsibilities:
• To welcome all customers that arrive on site in a friendly and professional manner and show them to their pitch.
• Ensure general upkeep of the site and minor repairs, grounds maintenance, thorough cleaning of facilities including, toilet and shower blocks, reception and service areas, emptying dog bins and cleaning out the grease traps.
• Office duties and administration, including taking bookings via telephone and face to face, use of bespoke IT booking system, emails as well as general word and excel use.
• Manage customer enquiries, whether face to face or over telephone in a friendly, efficient, and professional manner providing accurate information and assistance to members and non-members alike.
• To effectively manage the customer check-in and check-out process.
• Engaging with customers, acting as a Club Ambassador and aiming to exceed customers' expectations wherever possible.
• To take responsibility for the emergency phone, out of normal hours on a rota basis.
• Develop local knowledge on attractions and events.
• To maintain positive working relationships with colleagues.
• Attend regular team updates and meetings.
• To work flexibly, with the understanding that rotas may change to meet the demands of the site.
• Attend Club arranged training courses.
• Ensure the correct uniform and PPE is worn at all times.
• Carry out regular site inspections/walk rounds and raise any health and safety concerns to the Site Manager.
• Adhere to and apply the Club’s policies and procedures.
• To effectively communicate the benefits of membership, and to promote these to non-members with a view to increasing the Club’s membership.
• Support and contribute to the Club’s Values and work within the Club’s Behaviours.
• To demonstrate a commitment to equality of opportunity and diversity, together with an understanding of how it operates within the responsibilities of the post.
• Undertake any other duties reasonably required that are proportionate within the range of the post as directed by the Site Manager.
Required experience, knowledge, skills and abilities:
• Experience of working within a busy customer environment or team
• Good general IT and computer skills with the willingness to learn new systems
• Excellent customer facing, relationship building and interpersonal skills
• Excellent standard of verbal and written communication both internally and externally
• Able to use handheld machinery following training to complete ground maintenance duties
• Ability to clean large facilities that involves bending and stretching
• Friendly and team orientated
• Ability to work well under pressure, with proven experience in prioritising a busy workload
As these are seasonal posts, applicants must have the Right to work in the UK.
Recruitment Process & Application Form
The first stage of the recruitment process will be to complete an online application form, which can be found in this section of the careers page.
Please note, if you are applying as a couple, we ask that both of you complete an application form in order to be considered, as throughout process, we look at your application on an individual basis.
Your application will then be reviewed and if you are shortlisted, you will be contacted by the Recruitment team to discuss your application further, with the view to book in an online interview.
All interviews will be scheduled using Microsoft Teams, where you will meet a member of the Recruitment Team and one of our Network Performance Managers.
Following the interview, we will ask you to complete an Online Work Experience module, this is the final part of the recruitment process.
You will be emailed the result of your application within 4 days. If successful, you will then be considered for a contract as and when a suitable contract becomes available for you. If unsuccessful, we will give feedback on why that decision was made.
When offering contracts, we take into account any annual leave, notice periods and location requirements you may have, so it is important that the Recruitment Team have this information at the start of process.
As becoming a Site Assistant can be a big decision, we advise speaking to one of our friendly members of staff currently working on our sites network ahead of applying, as their firsthand knowledge and experience of working in the role will be able to help you decide whether this is the right career opportunity for you.
Once you have considered all this information and/or spoken to one of our Sites Team, please review the terms and conditions section and complete the online application form below.
If you have any further queries please contact the Recruitment Team at firstname.lastname@example.org.
Terms and Conditions
Please read the terms and conditions of employment before applying for the role of Site Assistant.
Typically, a first year Site Assistant contract runs from May to September. Second- or Third-Year Site Assistants may be offered longer contracts subject to availability. Site Managers are appointed for the whole season, which starts in mid-March, ending between September-November, dependent on the site. A small number of our sites are open all year round and are staffed accordingly.
We aim to re-employ our sites staff (in subsequent seasons), although there is no guarantee, neither can we promise a position in the same site each season, or that the length or number of hours per week of such contracts will be equal to or in excess of previous contracts.
Candidates must be prepared to travel to work anywhere in the UK, (including Scotland and Northern Ireland).
Pay and allowances
Site Assistants across the network are paid the National Living Wage (NLW). All employees will be paid on a pro-rata basis dependent on their contracted hours and length of contract.
The demands of the business require a flexible approach to the number of hours worked within the boundaries of the EU Working Time Regulations Legislation.
It is a condition of employment that Holiday Site Assistants provide their own accommodation. The Club will provide successful candidates with protective clothing and a uniform to wear on site. There is also help towards paying travel expenses, as the Club will reimburse the mileage cost of employees return journey from their home address to Site, subject to completion of the contract.
Successful candidates must provide their own accommodation in the form of a caravan, motorhome or campervan. Successful candidates will be offered a pitch, complete with an electric hook-up point, free of charge for the period of their contract, including some setting up time prior to the first day of employment.
Hours of work
Successful candidates will work a weekly average of 40 contracted hours on Club sites over a five- or six-day period and will take one or two days off per week, to fit in with the day to day running of the particular site on which they are based. Successful candidates will be required to work shifts including weekends, bank or public holidays in order to support the Club's needs. Site staff may also be required to flex hours in order to support the business.
Leave and sick pay
Site staff are entitled to 28 working days holiday pro-rata in each holiday year (inclusive of Bank and Public Holidays). All accrued but untaken holiday will be paid out upon termination of employment.
At the Club’s discretion, site staff will be entitled to two weeks Company Sick Pay after three months service with the Club.