Non-Members Privacy Notice - The Camping and Caravanning Club
The Camping & Caravanning Club Logo
Dark turquoise banner

Non-Members Privacy Notice

The Camping and Caravanning Club's Non-Members Privacy Notice

Information for Non Members

What Personal Data Does the Organisation Collect


The Camping and Caravanning Club (The Club) collects and processes Personal Data relating to Non Members who have expressed an interest in either The Club or the Services and Products offered. The Club is committed to being transparent about how it collects and uses Personal Data and to meet our data protection obligations.


Categories of Personal Data

The following categories of Personal Data are processed by The Club:

• Personal Data.


Your data is stored in a range of systems and formats. These include in our Customer Relationship Management and in other IT systems, including the organisation’s email system.


Personal Data Provided by Yourself

The Club processes a range of information collected from Non Members. This may include:


Personal Data

• Your name, address and contact details, including email address and telephone numbers;

• Website and mobile application usage data, including Cookies and IP Addresses;

• Voice recordings of conversations with our Contact Centres.

• Survey entries and responses.


High Risk Personal Data

• None


Special Category and Criminal Offence Data

• None


The Club may collect your Personal Data in a number of ways. For example, your name and contact details will be collected from communications with The Club.


We may also collect your Personal Data through interactions with The Club. For example, we collect information about your usage of our websites and mobile applications through logging on, monitoring, the use of cookies and analytical tools. We also may collect information from you through correspondence, emails and telephone calls to our Contact Centres.


Personal Data Provided by Third Parties

The organisation may collect Personal Data about you from third parties. For example, we may collect Personal Data from Social Media platforms, including The Club's accounts.


Retention Period

The Club will retain your Personal Data for a period of up to three years from either our last communication with you, your withdrawal of consent or the receipt of an objection to our processing.


Why Does the Organisation Process Personal Data

The Club will process your Personal Data as you have expressed an interest in either The Club, it’s products or services. We will use your Personal Data to promote recreational camping and caravanning. We will make you aware of relevant advice, events, courses, awareness communications (including offers), products, publications, newsletters, quality, research and analysis.


The Club also monitors the use of our websites and mobile applications for the purpose of optimising performance and ensuring content is relevant to the needs of our site visitors.


If as a Non Member, you make a booking with our UK Campsites or Travel Abroad with The Club, please refer to the Campers, Holidaymakers, and Tourists Privacy Notice for details of how your Personal Data is used for these purposes.


In order to comply with Data Protection Laws, The Club needs a lawful basis to process your Personal Data. We use the following lawful reasons to obtain and use your Personal Data.



Where you have provided your consent, The Club will process your Personal Data for discretionary purposes, specified at the time of collection. For example, we may ask for your consent to share your details with a sponsor if you enter a competition.



As we have no contract with you, we do not make use of a Contract as a lawful basis to process your Personal Data.


Legal Obligation

The Club does not make use of Legal Obligation as a lawful basis to process your Personal Data.


Legitimate Interest

The Club may have a legitimate interest in processing your Personal Data to promote recreational camping and caravanning.


Who May Have Access to Personal Data

Your Personal Data will be used internally by the staff of The Club.



The Club may share your Personal Data with third-party processors who provide services to the organisation. Classes of Processors include:

• Business Systems Providers;

• Publishers

• Website and mobile application Content & Hosting Providers along with Analytics.


Joint Controllers

The Club are not Joint Controllers for any Personal Data of Non Members.


Separate Controllers

The Club does not share the Personal Data of Non Members with organisations who operate as Separate Controllers.


Third Countries

The Club will not transfer the Personal Data of Non Members outside of the UK or the European Economic Area (EEA), without appropriate safeguards being in place.


What If You Do Not Supply Your Personal Data

You are under no statutory or contractual obligation to provide Personal Data to The Club.


Automated Decision Making

No Non Member related decisions are made solely using automated decision making technologies.



General Privacy Notice

Campers, Holidaymakers and Tourists Privacy Notice