Campers, Holidaymakers and Tourists Privacy notice
Information for Campers, Holidaymakers and Tourists
What Personal Data Does the Organisation Collect
The Camping and Caravanning Club (The Club) collects and processes Personal Data relating to our past, present and future Campers, Holidaymakers, and Tourists. The Club is committed to being transparent about how it collects and uses Personal Data and to meet our data protection obligations.
Categories of Personal Data
The following categories of Personal Data are processed by The Club:
• Personal Data;
• High Risk Personal Data;
• Special Category Data.
Your data is stored in a range of systems and formats. These include in our Bookings, Membership, Customer Relationship Management and in other IT systems, including the organisations email system.
Personal Data Provided by Yourself
The Club processes a range of information collected from you. This may include:
Personal Data
• Your name, address, contact details, including email address and telephone numbers, and vehicle registration details.
• Your gender and date of birth;
• Names and contact details relating to other members of your party, including your spouse and dependents if relevant.
• Membership numbers;
• Website usage data, including Cookies and IP Addresses;
• Incidents, cases of non-adherence, advice and correspondence, including letters, emails, messages and social media;
• Voice recordings of conversations with our Contact Centres;
• Pictures, photos and videos (where submitted or captured at sites or tours).
High Risk Personal Data
• Payment Details, including Credit Cards and Direct Debit;
• Passport and driving licence information.
Special Category and Criminal Offence Data
• If relevant, health and disability data may be captured for the purpose of insurance, travel and accommodation;
• Criminal Offence data in the form of Crime Reference Numbers may be processed following incidents.
The Club may collect your Personal Data in a number of ways. For example, your name, contact and party details will be collected at the time of your booking. Where required, identity information might be obtained from your passport or other documents such as your driving license.
We may also collect your Personal Data through interactions with The Club. For example, we collect information about your usage of our websites through logging on, monitoring, the use of cookies and analytical tools. We also may collect information from you through correspondence, emails and telephone calls to our Contact Centres.
Occasionally, we perform research on relevant topics which may capture your opinions and intentions. This information is used to improve The Clubs performance, services and products.
Personal Data Provided by Third Parties
The organisation does not collect Personal Data about you from third parties.
Retention Period
If you are a Member of The Club, we will retain your Personal Data for the duration of your Membership and for period of five years from leaving, in accordance with our Articles of Association.
For Non Members, we will retain your Personal Data for period of up to three years following the end of your stay or tour.
Why Does the Organisation Process Personal Data
The Club will process your Personal Data at your request, prior to entering into and for the duration of a contract with you for the delivery of a camping trip, holiday, travel or tour. In addition, where you book a qualifying holiday outside of the UK, your Personal Data is used for the purpose of ABTA financial protection. If you take advantage of optional insurance protection, your Personal Data will be used to arrange suitable travel, holiday or breakdown cover.
The Club also monitors the use of our Website for the purpose of optimising performance and ensuring content is relevant to the needs of our site visitors. Members who purchase a Camping Card International (CCI) card, will have their Personal Data used for the production and postage of the card.
In order to comply with Data Protection Laws, The Club needs a lawful basis to process your Personal Data. We use the following lawful reasons to obtain and use your Personal Data.
Consent
Where you have provided your consent, The Club will process your Personal Data for discretionary purposes, specified at the time of collection. For example, we may ask if you wish to receive information about forthcoming holidays, sites and relevant offers. Alternately, we may ask to use a picture or video of you taken on one of our tours or holidays.
Contract
In booking a camping trip, holiday, or travel with The Club, you enter into a contract with the organisation for the purpose of delivering the product and / or services ordered.
Legal Obligation
We will process your Personal Data to ensure that we comply with legal obligations. These obligations include matters related to payments and taxation.
Legitimate Interest
The Club has a legitimate interest in processing your Personal Data. For example, if you have booked a camping trip, holiday, or travel, we may contact you with details of similar events or offers. In addition, The Club may retain records of incidents and cases of non adherence to site rules.
Who May Have Access to Personal Data
Your Personal Data will be used internally by the staff of The Club. We will also share your Personal Data with sites, travel, and holiday providers.
Processors
The Club may share your Personal Data with third-party processors who provide services to the organisation. Classes of Processors include:
• Business Systems Providers;
• Publishers;
• Website and Mobile Application Content & Hosting Providers along with Analytics.
Joint Controllers
The Club are not Joint Controllers for any Personal Data of our Members.
Separate Controllers
The Club may share your Personal Data with organisations who operate as Separate Controllers where we have consent, a contract, a legal obligation or other legitimate interest to do so. Classes of Separate Controllers include:
• Travel Services, Holiday & Tour Providers;
• Insurance and Breakdown Services Providers.
• Site Wi-Fi Providers.
Third Countries
If you purchase a camping trip, holiday, or travel which is outside of the European Economic Area (EEA), Personal Data may be shared with sites, tour operators, travel and holiday providers outside of the EEA. This transfer is necessary for the performance of a contract concluded in the interest of the you and your party. The transfer may include Special Category data where necessary.
What If You Do Not Supply Your Personal Data
You are under no statutory or contractual obligation to provide data to The Club during the booking process. However, if you do not provide the necessary information, we may be unable to process your camping trip, holiday, or travel booking properly or at all.
Automated Decision Making
No Membership related decisions are made solely using automated decision-making technologies.