Home > Insurance > Caravan Holiday Home > Caravan Holiday Home Insurance FAQs Caravan Holiday Home Insurance FAQs We’ve put together all of the commonly asked questions we get asked by those wanting to insure their home away from home. Below you’ll find the answers to help you choose the correct insurance for your caravan holiday home. Do you offer New for Old cover? Yes, cover is available on caravan holiday homes up to 20 years old. I have a decking and steps attached to my caravan holiday home. Will they be covered? Yes, Club Care covers ancillary domestic outbuildings including balconies, fixed storage chests, skirting and steps. Will my keys be covered? For an additional optional fee, your policy can give you up to £1,500 key cover. Emergency services had to force access to my caravan holiday home. Can I make a claim? Yes, your policy allows you up to £750 for damage done by emergency services during either a fire, medical or police emergency. Are my windows covered? Any accidental breakage of fixed glass in your caravan holiday home, such as in your windows, doors, fanlights or skylights, is covered as part of your policy. I’m responsible for my electricity cables and water pipes, will these be covered? Accidental damage to any pipes or cables on your site which you are responsible for will be covered as part of your policy. Electrical faults and routine maintenance are not covered under your policy. I’m planning on storing personal items in my caravan holiday home whilst I’m not staying in it. Will my contents be covered? Personal belongings cover is included in your premium as a standard. This means that you’ll be covered for up to £2,500 worth of stolen or damaged items. There is a single article limit of £250 which is worth bearing in mind. 45% of the content sum insured is allowed for computers and electronic gaming equipment. I notice my policy covers ‘debris removal’, what is this? With your Club Care policy, debris removal is covered as a standard. In the event of a total loss your policy allows up to 10% of the total unit sum insured to clear the site. How do I make a claim? You should notify Club Care of your claim as soon as possible. The number is 01277 243 001, which can also be found in your ‘Evidence of Insurance’ document. You’ll be put through to one of our friendly claims handlers, who will guide you through the process.