UK Club Site Policies

Helping to ensure everyone has a great holiday

1. GENERAL

1.1 - This policy of the Camping and Caravanning Club Limited (“the Club”) covers all sites of the Club, whether the site is exclusive to members or not.

1.2 - This policy is supplementary to the member’s undertaking (signed by members when joining the Club).

1.3 - We ask all of our members and users of our site to comply with our policy. If you or your party do not comply with the policy we may terminate your membership and/or prohibit future use of Club sites or other services and/or ask you to leave the site.

1.4 - The use of threatening behaviour and/or foul and abusive language will not be tolerated and will result in the offender being asked to leave the site by a member of the Site team.

1.5 - Persons who are subject to the notification requirements of the Sexual Offences Act 2003 may not use any campsite operated under the control of the Club.

2. YOUR BOOKING

2.1 - On all of our sites, the maximum stay allowed is 28 days, after which time you must vacate the site for a minimum of 24 hours before you can return.

2.2 - Our camp sites are for recreational use only. Campers are not permitted to use the Club sites as a base for running a business, carrying out work, including the provision of driving lessons. Campers must not advertise services and goods for sale at camping events except with the permission of the Site team.

2.3 - At the discretion of the holiday site manager, some Customers may stay on site in a conventional unit, whilst working in the local area.

2.4 - If planning to use a non-proprietary camping unit, please seek approval from Customer Services before camping for the first time.

2.5 - On a member only site up to four non-members (adults and/or children) may be included in a members' party provided the non-members camp in the member's unit, with the member present.

2.6 - Sub-letting of units is not permitted.

2.7 - To ensure the best experience for all, we ask all of our members and users of our campsites to comply with booking policies.

3. YOUR ARRIVAL AND CHECK IN

3.1 - Campers must not arrive before the published arrival time.

3.2 - If you are unexpectedly delayed on the day of arrival and expect to arrive after the last attended arrival time of 8pm, please call the site.

3.3 - So that we know you have arrived safely, all arrivals should make contact with a site team member so that we can welcome you and direct you to your pitch.

3.4 - Please ensure you have your membership card with you as proof of membership.

3.5 - On check in please make payment for the balance of your pitch fees when requested.

3.6 - In the event of poor ground conditions a pitch may not be available. The team will endeavour to advise you in advance should this occur but no responsibility can be accepted if this is not possible.

3.7 - Please familiarise yourself with any of the site's fire regulations and fire-fighting equipment and its location as soon as you arrive on site.

3.8 - In the interests of security, day visitors (members and non-members) must report to a Site team member immediately on arrival at site. Entry and the subsequent parking will be at their discretion.

4. YOUR PITCH

4.1 - For your safety, we operate a "six metre rule" which means that units (excluding guy ropes) should be 6 metres apart from adjacent units in order to protect against fire.

4.2 - The unit (along with any ancillary equipment) must fit within the confines of your pitch whilst maintaining the 6 metre rule. If this cannot be achieved you may need to purchase an additional pitch (if available) or remove the ancillary equipment.

4.3 - Children's pup tents can be classified as an integral part of a unit, in the same way as an awning, when they are occupied by children aged 17 years or under, and included in the household membership.

4.4 - You may park your vehicle between units, provided that 3m clear space is left within the 6m gap. Vehicles on site should be parked at right angles to a slope where possible.

4.5 - Ensure the mains electrical cable from the hook up point to your unit and the unit's installation are safe. All units should be protected by a residual current device (RCD). For tent campers, this should be incorporated into a purpose made mains supply unit designed for tent camping conditions.

4.6 - The Club does not permit the use of Electric Hook up splitters.

4.7 - For charging of electrical vehicles, please speak to the Site team.

5. YOUR STAY ON SITE

5.1 - Any facilities on site are provided for your convenience. Please use responsibly.

5.2 - It is important for Campers to respect the local community by observing and respecting each other's privacy. Respect should be shown to landowner’s property, trees, fences, farm buildings, equipment, crops, stock and all surrounding areas.

5.3 - The Club considers the use of e-cigarettes the same as cigarettes and as such, all legal requirements should be adhered to in their use during your stay.

PETS

5.4 - We welcome well behaved pets on site and hope they enjoy their stay as much as you do, but in the interest of safety and comfort we ask that pets are kept on a lead of no more than 2m when outside.

5.5 - Please note we do not allow on site any breed of dog listed under the Dangerous Dogs act 1991.

5.6 - With the exception of assistance dogs, pets are not allowed in the toilet block or other structures.

5.7 - For everybody's comfort on site, pet owners are respectfully asked to ensure any mess is cleaned up and noise is kept to a minimum.

MOVEMENT AROUND SITE

5.8 - For site safety a 5mph speed limit must be adhered to at all times.

5.9 - All cycles should use appropriate lighting if used at a time when it should be required.

RECREATION

5.10 - Games are permitted in designated recreational areas or areas agreed by Site team members. Please check with the Site team before playing.

5.11 - The launching and storage of jet skis is not allowed on Club sites.

NOISE

5.12 - We want all of our campers to have a relaxing stay, that’s why we ask that there be no noise or movement of vehicles between 11pm and 7am.

5.13 - Noise must be kept to a reasonable level at all times so as not to disturb the enjoyment of others.

5.14 - Generators may be used only at the discretion of the Site team who will advise of the most appropriate running times. We may ask you to refrain from using them if they cause a disturbance. Please check in advance of camping if you have a special requirement for extended generator use.

VEHICLES

5.15 - Essential repairs can be carried out so that an unserviceable vehicle can leave the site, but, maintenance and servicing are not allowed.

5.16 - Discretion will be shown to allow vehicle and/or unit cleaning, providing it can be done discreetly in an area indicated by a Site team member.

SANITATION

5.17 - Rubbish should be recycled wherever possible.

5.18 - Emptying and cleaning of chemical toilets must only be done at a chemical disposal point, using water from that source.

BARBECUES

5.19 - Please only use proprietary portable barbecues and ensure they're raised off the ground sufficiently to prevent damage.

5.20 - Due to the risk of carbon monoxide poisoning, never take a barbecue inside your unit for any reason.

SAFETY

5.21 - Please follow any instructions given by a member of the site team - they are there to ensure your safety and everyone else's.

5.22 - We want to keep our younger campers safe - if you are staying with children, please make sure they are supervised at all times.

5.23 - Campfires are not permitted on our Club sites.

5.24 - Site teams may instruct campers to take down their awnings, gazebos and windbreaks on safety grounds should it be deemed necessary.

5.25 - If you use a gas cylinder, it must be 15kg or less and must be stored within your unit's designated storage compartment.

5.26 - Please don't use any of the following while on site, as they may pose a danger to other campers and their units: model aircraft; drones; kites; sky lanterns; catapults; air guns; firearms; bows and arrows.

5.27 - We encourage you to visit the local area and enjoy off site activities, but in the interest of everyone’s safety, we respectfully request that your unit is not left unoccupied overnight. In exceptional circumstances, please seek advice from a member of the site team.

6. YOUR DEPARTURE

6.1 - So that we can offer all of our campers the same welcome as you received, we do ask that your pitch is vacated by 12pm. However, if your pitch isn’t needed straight away, it may be possible to stay a little longer - by arrangement with the Site team.

6.2 - To provide our next guest with the same clean, tidy pitch as you found on arrival, please ensure that you dispose of any rubbish, waste water and chemical waste in the designated areas before you depart.

6.3 - If you leave a unit or other property at a site without paying or prior arrangement, the Club shall be entitled to make such arrangements as it may deem fit for the removal or storage of such property. The expense of such storage or removal shall be charged to you. If you fail to pay such an account within 14 days of an account being rendered, then the Club may make such further arrangements as it may deem fit to dispose of the property to reimburse itself for out-of-pocket expenses and to recover any unpaid fees due.

7. LOST PROPERTY

7.1 All items of lost property will be retained for one calendar month. Items not claimed after this period will be donated to a local charity close to the site, this includes any monies. Any items that are not of use to any of the local charities will be disposed of.

7.2 Anything where the owner is readily identifiable will be either directly returned to the owner if still on site or contacted by phone if possible.

7.3 Owners are responsible for the cost of reclaiming their goods. The following items are excluded from this policy: credit or debit cards, there is any suspicion of danger to employees or to the public, unclaimed perishable goods, any item that has clearly been abandoned, or where items of property are claimed the claimant should be expected to provide a description of the items lost. The claimant must sign for all items claimed and record their full name and address.

8. LIABILITY

8.1 You are responsible for keeping your belongings safe.

8.2 The Club will not accept responsibility for any loss or damage to the property of the camper, including personal belongings, cash, jewellery and motor vehicles, however caused during their stay.

9. QUERIES OR COMPLAINTS

9.1 Any cause for complaint should in the first instance be addressed with a member of the Site team. If in the unlikely event that the complaint cannot be resolved on Site then it should be addressed for the attention of the Customer Services Team, Membership Department, the Camping and Caravanning Club, Greenfields House, Westwood Way, Coventry CV4 8JH.