Free Wi-Fi on Club Sites

Whether you want to share photos of your holiday, check the weather or browse for local attractions and events, you’ll be pleased to know that Wi-Fi is now free across the majority of Club Sites.

The Stay Connected Club

We have listened to your feedback and understand how important it is for you to stay connected during your stay. Our Site Wi-Fi network is owned by the Club and powered by Infinium, providing internet access from hotspots across the majority of Club sites. The Site team can advise where the hotspots are at each Club Site.

Coverage and speed

Our Wi-Fi coverage typically extends 50-100 metres from the antenna. The speed of the connection is dependent upon the distance to the local exchange from the site and the number of users trying to access the service at the same time.

While Wi-Fi is free and available across multiple Club sites, your experience of the speed and strength may differ due to our rural locations and also your neighbouring campers. For this reason, downloading television shows or films can sometimes be a struggle. If you like to watch programs while away, our advice is to download them at home and have them ready to watch when you're on site.

Wi-Fi Services

With the exception of the Sites mentioned below, all of our Club Sites have free Wi-Fi, making it a convenient way to stay in touch with friends and family and check travel information. Some of our sites offer independent Wi-Fi through different providers at an additional cost, so please visit the site reception to arrange access. These sites include:

  • Ashbourne
  • Charmouth
  • Cheddar Mendip Heights
  • Hereford
  • Skye

There are also 5 sites that do not offer Wi-Fi access which include Corfe Castle, Crowden, Glencoe, Speyside by Craigellachie and West Runton. Please note our Wyeside Club Site only has Wi-Fi surrounding our Holiday Homes; Wi-Fi is not available on the touring pitches.

Wi-Fi Customer Service

If you are experiencing issues with your Wi-Fi connection, please call our network providers Infinium who are available 24 hours a day, 7 days a week on 01253 501 653. Alternatively you can email support@infinium.co.uk

Please note that previously issued Wi-Fi vouchers will no longer be valid.

For all other enquiries, please contact the Club’s Customer Service team on 024 7647 5387.

View our Wi-Fi frequently asked questions.

Downloads:

ODT format Acceptable Use Policy