General Terms - The Camping and Caravanning Club
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General Terms

The Camping and Caravanning Club's General Terms


1.1 - When the following words with capital letters are used in these Terms, this is what they will mean:

• "Booking:" your booking for the Services;

• "HQ:" means Our headquarters situated at Westwood Way, Coventry, CV4 8JH;

• "Deposit:" an advance booking deposit as is required for each booking made;

• "Services:" our provision of pitch(es) and associated services to you for which you are paying for, as set out in the Booking;

• "Site Policy:" means our site regulations in place from time to time available at

• "Supplemental Terms:" means any supplemental terms provided to you relevant to the Services you are booking and available at

•  "Terms:" the terms and conditions set out in this document; and

•  "We/Our/Us:" The Camping and Caravanning Club of Greenfields House, Westwood Way, Coventry, CV4 8JH (registered no. (00445520). VAT No 238458829 and any of its franchisees.



2.1 - These are the terms and conditions on which We supply Services to you.


2.2 - Please ensure that you read these Terms carefully, and check that the details on the Booking are complete and accurate, before you sign and/or submit the Booking. If you think that there is a mistake or require any changes, please make an amendment, as discussed in Clause 8.


2.3 - By submitting a Booking you are agreeing to these Terms and you agree to adhere to the Site Policy.



3.1 - When you submit the Booking to Us (whether by phone, post or electronically), this does not mean We have accepted your Booking for Services. Our acceptance of the Booking will take place as described in Clause 3.3. If We are unable to supply you with the Services, We will inform you of this and We will not process the Booking.


3.2 - When you book online, you must select your club site and pitch type, confirm occupants and confirm the price. Before payment is taken you will be asked to confirm acceptance of these Terms. If you identify an error in your online Booking, you can correct this by calling the contact centre on 024 7647 5426. The language offered for the conclusion of the contract online is English. A Booking confirmation will be sent to you on completion of the Booking. Members can review their Booking online by logging into the member's area.


3.3 - These Terms will become binding on you and Us when We provide you with booking confirmation for the Booking which will be in writing to you (booking confirmations are sent via email if an email address is held regardless of the method of Booking), at which point a contract will come into existence between you and Us.


3.4 - If any of these Terms conflict with any term of a Booking accepted by Us, the Booking will take priority.


3.5 - We shall assign a Booking number to the Booking and inform you of it when We confirm the Booking. Please quote the Booking number in all subsequent correspondence with Us relating to the Booking.


3.6 - The Camping and Caravanning Club is primarily for the purposes of recreational touring and as such, members of The Club have requested that we ensure our network of sites is being utilised for recreational touring purposes only. In view of this, the following policies are in place:


3.6.1 For the following sites: Hertford, Chertsey, Kelvedon Hatch, Theobalds, Walton on Thames, Horsley, Kingsbury Water Park, Clent Hills, Wolverley, Salisbury, Devizes, Cambridge and Drayton Manor campers are not permitted to stay for more than 28 consecutive nights, or 28 nights within one calendar month, either on the same site or those listed. Should this threshold be reached, they will be required to leave the site and the network as a whole, for a period of 5 consecutive nights. During this 5-night period, campers are not permitted to leave their unit or any other belongings on site; everything must be removed ahead of a return visit.


3.6.2 Where any camper is staying on the network for more than 60 nights within any 3-month period, the Club reserves the right to challenge a camper’s residential status, in the form of a valid council tax bill, to ensure they are using the network for the purpose in which it is operated.


3.6.3 Due to the continual monitoring of this policy, the Club reserves the right to challenge any camper’s residential status at any point, or on an annual basis, regardless of the site(s) they are staying at.



4.1 - We may revise these Terms or the Booking from time to time under any circumstances, at any time. We will notify you as soon as reasonably possible and endeavour to provide an alternative where practicable. If we amend or cancel your Booking, we will transfer your Deposit to another booking or refund it to you however, compensation payments will not be payable to you in any circumstances.


4.2 - Where this means a change in the total price of the Services, We will notify you of the amended price in writing or via email. You can choose to cancel the Booking before it is fulfilled in accordance with Clause 8 in these circumstances. Any amendments to Booking are subject to pitch availability and any complete amendment to the dates of the Booking will constitute a cancellation.



5.1 - We will supply the Services to you from the date set out in the Booking until the date set out in the Booking.


5.2 - Please refer to the Supplemental Terms in relation to bookings for specific services. Any such supplemental terms will apply in addition to these Terms and will take precedence if there is any conflict to the extent of such conflict.



6.1 - Other than as provided in Clause 8 below, if you leave the site early for any reason (including weather conditions which We do not regard as being too severe for camping) your fees for the Booking will be non-refundable.


6.2 - If adverse circumstances result in Us cancelling your Booking at any time, a full refund of Deposit and/or camping fees will be made. If the site needs to be evacuated in an emergency situation and there is not sufficient time to process a refund on site, refunds will be arranged as soon as possible after the evacuation.



7.1 - The price of the Services will be those quoted by Us to you at the time We confirm your Booking. Our prices may be subject to change or correction at any time, but price changes will not affect Bookings that We have confirmed with you.


7.2 - We will ask you to make an advance payment Deposit as notified to you at the time of Booking (which may be up to 100% where a promotional offer is being used) or otherwise 25% of total booking cost subject to a minimum charge of £25. If the total cost of the Booking is less than the minimum Deposit, we will charge the full cost at the time you make the booking. Your rights to a refund of the Deposit on cancellation are set out in Clause 8.


7.3 - We will provide confirmation of your Booking and the balance of the price, less the deposit. The remaining balance will be collected, automatically on the morning of your arrival to site.


7.4 - When We offer promotional deals to Members and non-members different deposit and cancellation rules may apply. Please refer to the special terms applicable to the promotional deal (which may vary from payment up front and non-refundable to the Club’s standard deposit and cancellation rules). Promotions or discounted offers are provided at Our discretion are subject to availability and may be withdrawn at any time.



8.1 - If you wish to cancel your Booking you may amend/cancel a Booking for Services by contacting Us (at HQ) or the site direct. Unless the Booking is stated to be non-cancellable or refundable, if:-


8.1.1 - you cancel 31 days or more prior to the first day of the Booking and you have paid a Deposit for Services that have not been provided to you, We will refund such Deposit to you in full;


8.1.2 you cancel in 30 days or less prior to the first day of the Booking or during your stay other than under Clause 8.2, your Deposit is non-refundable.


8.1.3 Members can amend or move their Club Site Pitch Booking outside of 10 days before the first day of the Booking by contacting Us (at HQ) or the site direct. 


8.2 - If you arrive on Site but are not happy with any part of the Site and want to leave within 24 hours of arriving, We will offer you a choice of the following:


8.2.1 - a transfer to another of Our sites, subject to pitch availability, so that you can continue your holiday elsewhere using the camping fees you have already paid; or


8.2.2 - a cancellation of the remaining of your Booking in which case We will refund to you any unused camping fees already paid at the point of cancellation subject to any minimum booking period. For example, if an overnight stay has been completed, either the fees for one night or the minimum booking period will be retained by the Site.



9.1 - We may exercise Our discretion and cancel the contract for any Services and products at any time with immediate effect, including if you are in breach of the Site Policy.



10.1 - Reference to any products, services, processes, trade names, trademarks or other information of third parties does not imply or constitute an endorsement, sponsorship or recommendation by Us. Links to other services not operated by Us are solely for your convenience. We are not responsible for any products, services, processes, trade names, trademarks or other information provided by third parties.


10.2 - Information is shared with our bank and involved third parties (such as insurance and credit cards) for authorisation of payment transaction. We do not disclose your details to any other person without your consent unless there is an emergency situation that requires it or we are legally required to do so. By placing a Booking you agree to comply with Our privacy policy which is available online at (which, if you are a member, you will already have agreed to as part of your joining process).


10.3 - This contract is between you and Us. No other person shall have any rights to enforce any of its terms.


10.4 - Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


10.5 - If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.


10.6 - These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.