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Steps to safer camping

The welcome you receive will never feel warmer

The safety of our campers and site teams remains our highest priority, and our steps to safer camping will continue in 2021, in line with government guidance. Below are the measures you can expect to see during your next Club Site getaway.

 

We can’t wait to welcome you soon!

We’re Good to Go

We’re pleased to say our campsites have earned the ‘We’re Good To Go’ industry standard mark. This means we can demonstrate we’re adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and it’s been checked that we have the required processes in place.

Contactless check-in

Arriving at your Club Site

To facilitate contactless check-in, we’ll ask for your vehicle registration details before you book. When you arrive on site, please remain inside your vehicle and a member of our site staff will welcome you and show you to your allocated pitch. 

Payment

This will be facilitated by Auto Balance Collect. The balance of any money due for your stay will be taken automatically from your account on the morning of your arrival. 

NHS Test and Trace

The Club is part of the NHS Test and Trace programme in England and Wales. From 12 April 2021 all of our guests are required to provide Test and Trace information. On arriving at the campsite, you will be advised where the posters are on display and you can ‘check in’ by scanning the QR code poster displayed, using the NHS Covid-19 app. Guests will need to do this every day of their stay.

Pitching

Due to current practices it will be very difficult to pitch people into groups; where two individual bookers wish to be camped next to each other, we will do our best to facilitate, but we cannot guarantee you will be camped together.

Bookings and Visitors

We’re currently only allowing individual bookings and with well-managed sites, we’ll ask that large groups don’t assemble.

For health and safety reasons, campers are not allowed to have day visitors onto their pitches - please meet family and friends off-site so we can limit the number of people on our campsites.

Closed facility blocks, receptions and shops

As soon as we are able to, we will re-open our facility blocks and communal areas, such as laundries, dishwashing and playgrounds. To reduce areas of contact, our reception areas and shops will remain closed, at least at the start of the season. Please make sure you bring all your essentials with you.

Service points

Service points will be open - please follow hand-washing guidance. While we will have supplies on-site, we’d ask campers to bring with them their own soap and hand sanitiser.

Sanitation

Separate toilet tents can be pitched inside the footprint of your pitch to accommodate your own chemical toilet. Please note that we can only accept campers with proper chemical toilets that can be disposed of via waste disposal points. For the health and safety of our staff and other campers we cannot accept more temporary or makeshift toilets which aren’t designed to work with CDP points.

Face coverings while indoors

In line with the government’s guidance, we will be asking guests using the facility blocks to wear a face covering, where possible, while in the communal spaces.

Enhanced cleaning

There will be enhanced cleaning throughout our campsites, including high-contact areas. Please look for the signs outside shower and toilet blocks for cleaning times.

Queuing for facilities

Please be prepared to wait sensibly and follow guidance on the maximum number of people that should be inside facility blocks at any one time. Floor markings will indicate the distance between campers and there will be marked spacing between cubicles and washing up spaces.

Please bear in mind that queuing times may be a little longer - we appreciate your patience and understanding.

Here to help

Although our receptions are closed, our site staff are always around to help. Please use the dedicated site telephone number if you require something specific.

We hope you have a fantastic camping getaway. Please be respectful of the local communities and areas that you're visiting, use your common sense on site, be courteous to other campers and look out for your children.

Using Club Sites vouchers

If you wish to pay for your stay with a voucher, please post your voucher, together with your booking reservation number, to the address below, at least 10 days before your arrival date:


Membership Operations
The Camping and Caravanning Club,
Greenfields House,
Coventry,
CV4 8JH

Your voucher value will be debited from the overall cost of your stay and the final balance will be taken by Auto Balance Collect on the morning of your arrival.

Helping you plan your break with confidence

Low Deposits

Only £25 or 25% deposit required at time of booking, with the balance collected on the morning of arrival.

Refund guarantee

A full refund on your booking if our sites are forced to close due to Covid 19

Added flexibility

Members can amend or move a booking up to 10 days prior to arrival

Assured quality

Enhanced cleaning and safety measures in place across our Club Site network

Expert support

Our friendly teams are on the end of the phone and ready to help