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Steps to safer camping

The welcome you receive will never feel warmer

We are working hard behind the scenes to open our network as normally as possible from April 2021 - this includes facility blocks, self-catering, Ready Camp, and Camping in the Forest. All our opening plans will be reviewed in-line with latest guidance.

 

Of course, the safety of our campers and site teams remains our highest priority. To ensure the safety of you and our site teams, our steps to safer camping will continue to be followed on-site in 2021, in line with government guidance. Below are the new measures you can expect to see during your next Club Site getaway.

 
 

We can’t wait to welcome you soon!

We’re Good to Go

We’re pleased to say our campsites have earned the ‘We’re Good To Go’ industry standard mark. This means we can demonstrate we’re adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and it’s been checked that we have the required processes in place.

Contactless check-in

Arriving at your Club Site

To facilitate contactless check-in, we’ll ask for your vehicle registration details before you book. When you arrive on site, please remain inside your vehicle and a member of our site staff will welcome you and show you to your allocated pitch. 

Payment

This will be facilitated by Auto Balance Collect. The balance of any money due for your stay will be taken automatically from your account on the morning of your arrival. 

Using Club Sites vouchers

If you wish to pay for your stay with a voucher, please post your voucher, together with your booking reservation number, to the address below, at least 5 days before your arrival date:


Membership Operations
The Camping and Caravanning Club,
Greenfields House,
Coventry,
CV4 8JH

Your voucher value will be debited from the overall cost of your stay and the final balance will be taken by Auto Balance Collect on the morning of your arrival.

Pitching

Due to current practices it will be very difficult to pitch people into groups; where two individual bookers wish to be camped next to each other, we will do our best to facilitate, but we cannot guarantee you will be camped together.

NHS Test and Trace

The Club is part of the NHS Test and Trace programme in England and Wales. This is a voluntary scheme and guests with a smartphone and the NHS Test and Trace app will be able to ‘check in’ on our sites should they wish.

On arriving at the campsite, you will be advised where the posters are on display and can ‘check in’ by scanning the QR code poster displayed, using the NHS Covid-19 app. Guests will need to do this every day of their stay.

Face coverings while indoors

In line with the government’s guidance, we will be asking guests using the facility blocks to wear a face covering, where possible, while in the communal spaces.

Closed receptions and shops

Unfortunately, for the time being, our receptions and shops will remain closed. This also means we won’t be able to sell gas. All other facilities will remain open.

Enhanced cleaning

There will be enhanced cleaning throughout our campsites, including high-contact areas. Enhanced cleaning rotas will be in effect on sites with facility blocks. Please look for the signs outside shower and toilet blocks for cleaning times.

Queuing for facilities

Please be prepared to wait sensibly and follow guidance on the maximum number of people that should be inside facility blocks at any one time. Floor markings will indicate the distance between campers and there will be marked spacing between cubicles and washing up spaces.

Please bear in mind that queuing times may be a little longer - we appreciate your patience and understanding.

Sanitation

Separate toilet tents can be pitched inside the footprint of your pitch to accommodate your own chemical toilet. Please note that we can only accept campers with proper chemical toilets that can be disposed of via waste disposal points. For the health and safety of our staff and other campers we cannot accept more temporary or makeshift toilets which aren’t designed to work with CDP points.

Individual bookings

We’re currently only allowing individual bookings and with well-managed sites, we’ll ask that large groups don’t assemble.

Visitors

Campers will not be able to have any day visitors to their pitches – this will help us limit the number of people on our campsites.

Service points

Service points will be open - please follow hand-washing guidance. While we will have supplies on-site, we’d ask campers to bring with them their own soap and hand sanitiser.

Here to help

Although our Receptions are closed, our site staff are always around to help. Please use the dedicated site telephone number if you require something specific.

Happy campers

We hope you have a fantastic camping getaway. Please be respectful of the local communities and areas that you're visiting, use your common sense on site, be courteous to other campers and look out for your children.