Keeping you updated through Covid-19

Issued 5th January 2021

Our Club Site network is currently closed.

With the latest Coronavirus restrictions all of our Club Sites in England, Wales, Scotland and Northern Ireland are closed. Sites will remain closed until at least the 15th February and any opening dates for our 14 Club Sites open all-year round will be reviewed in-line with latest guidance.

If you have a booking you don’t need to do anything, our team will be in touch to help you rearrange or offer a full refund. If you need to contact us our Service Centre is available on 024 7647 5426.

England: All our Club Sites in England are currently closed for touring and for Holiday Home owners.

https://www.gov.uk/coronavirus

Wales: Club Sites are now closed for the season.
Wyeside in Powys and Rhandirmwyn in Carmarthenshire are currently closed to Holiday Home owners.

https://gov.wales/coronavirus-regulations-guidance

Scotland: All our Club Sites in Scotland are currently closed for touring and for Holiday Home owners.

https://www.gov.scot/coronavirus-covid-19/

Northern Ireland: Our Club Site is now closed for the season.

https://www.nidirect.gov.uk/

What if I have a booking during this closure period?

Our teams will be in contact with you shortly to re-arrange your booking or offer you a full refund.

Full flexibility for Members on UK Club Site touring bookings

We know things are uncertain at the moment but that many of our members like to camp over the winter season and want something to look forward to. We're offering our members fully flexible bookings throughout the winter – if your travel arrangements change or you are unable to travel due Coronavirus (illness, self-isolation or travel restrictions) please contact our Service Centre on 024 7647 5426 and we will be happy to help you rearrange or offer a refund.

What about the 2021 season?

We are planning to open all the campsites on our network as normally as possible this year, this includes facility blocks across the network as well as self-catering and Ready Camp accommodation. We will publish more details in due course, but members are able to book 2021 touring holidays now.

What additional measures are in place?

In line with government advice and our members feedback, we have implemented: 

  • Contactless check in – this will be facilitated by Auto Balance Collect. The balance of any money due for your stay will be taken automatically from your account on the morning of your arrival. This means we’ll ask for your car registration details when you book. When you arrive on site, you can remain inside your vehicle and a member of our site staff will welcome you and show you to your allocated pitch. 
  • Sensible social distancing – our pitches have six-metre spacing and we’ll reduce the number of people on Club Sites with facility blocks so we can manage demand.
  • There will be signs and floor markings as a common sense reminder to keep two metres from other people.
  • Where facility blocks are open there will be at least 1 deep clean a day plus supplementary cleans and guidance on how many people the block can accommodate at one time. Campers will also be able to pitch their own toilet tent on their allocated pitch.
  • We will be asking campers to wear a face covering, where possible, whilst in the facility blocks.
  • On campsites where facility blocks are open, we’d ask that if you are able to use your own facilities in your unit, you do so as much as possible – this will help us manage demand and queuing.
  • We’re only allowing individual bookings and with well-managed sites we can prevent large groups assembling.
  • For health and safety reasons, campers are not allowed to have day visitors onto their pitches - please meet family and friends off-site so we can limit the number of people on our campsites.
  • Campers will be able to ‘check in’ on our sites with the NHS Track and Trace app.
  • Whilst our washing up areas will remain open, communal areas such as receptions, shops, laundries and play areas will remain closed. Please make sure you bring all your essentials with you – we will also be unable to sell gas.
  • Service points will be open – please follow hand washing guidance; whilst we will have this available on sites, we’d ask campers to also bring with them their own supplies of soap and hand sanitiser.

Find out more about the measures we're taking on our Club Sites.

Will you be reducing VAT on bookings?

The UK Government have now issued their full guidelines on the cut in the VAT rate from the standard rate of 20% to 5% - we’re delighted that it does include touring pitches. The Government has made it clear it’s up to the individual business to decide whether this saving is passed on to customers; and whilst we have lost a significant amount of revenue during this period, as a membership organisation we feel it’s important that we pass this discount on to our members where we are able to. We’re happy to say the Club has lowered its prices and will be applying the 5% VAT rate for stays booked and taken during the period 15 July 2020 to 31 March 2021. 

See here for our pricing FAQs.

Certificated Sites

If you have any questions about facilities or additional measures on these campsites, please contact them directly. Please note Certificated Sites are subject to the same lockdown regulations and restrictions as Club Sites (see ‘What is open on the Club Site network’ above).

Your membership

After our long period of closure, it will come as no surprise that the Club needs its members now more than ever. The draw of our countryside and its beautiful open spaces are now stronger than ever. The Club welcomes you back and celebrates this moment with you. It has only been possible with your support.

You’ll continue to find value in your membership far beyond our campsites, with great content in our regular magazine, promotions, competitions, helpful advice and plenty of online inspiration.

Fun, freedom, relaxation – whatever your reason for camping with The Camping and Caravanning Club, we can’t wait to help make your next getaway even more special. With a large network of Club Sites to choose from, plus 1,300 idyllic Certificated Sites, we’re sure to have a destination to suit you. As a member, you’ll enjoy up to 30% off pitch night fees, plus additional member-exclusive discounts throughout the year. Members can book our Club Sites 15 months in advance, so you can get your 2021 holiday sorted.

Extending your membership

It was really important to us this year that we supported our members through the April-June lockdown period, aware that they were unable to camp over the main season. As such the Club took the decision to add a three month extension to those who renewed, joined and stayed with the Club.

If you joined the Club or renewed your membership prior to July 4th 2020 and paid for your membership you’ll be eligible for the extension.

Because our membership system has to work in advance to process renewals, we are able to apply the renewal extension automatically from October.

If you’ve joined the Club or already renewed your membership

If you joined the Club or renewed your membership prior to our campsites re-opening on the 4th July:

  • Your 3-month extension will automatically be applied at the end of your current membership term.
  • Your next renewal notification will come 3 months later than it normally would, when the extension has finished.
  • This will then become your new renewal date going forward. See renewal dates table below.

If your renewal was due between 4th July and 30th September 2020

Because our membership system has to work in advance to process renewals, if your renewal date was between 4th July and 30th September your renewal date didn't change this year and you would have had to renew your membership in the normal way this time.

  • Your 3-month extension will be automatically applied at the end of this membership term. See renewal dates table below.

If you’re due to renew on or after 1st October 2020

  • We will be adding 3 months to the end of your current membership subscription.
  • Your 3-month extension will automatically be applied at the end of your current membership term.
  • Your next renewal notification will come 3 months later than it normally would, when the extension has finished.
  • This will then become your new renewal date going forward. See renewal dates table below.

Payment

If you pay by Direct Debit, there is no action for you to take, we’ll update our Direct Debit system and your payment date will be moved automatically. If you pay by any other method, you can continue to do so (or change to Direct Debit) in the usual way when you receive your next renewal letter.

Membership Cards

We won’t be issuing new membership cards for the 3 months extension period. However, we will issue you with confirmation of your membership extension at the point your renewal would have been due. Although the card will look out of date for the period of your 3-month extension, there’s no need to worry. You’ll still be able to access everything, and our systems will reflect the change of date so our Club staff will know about your extension. Should you wish to stay on a Certificated Site, Meet or Temporary Holiday Site, your confirmation will prove validity of your membership. Your new cards will arrive at the end of the extension period.

Renewal Dates

Renewal dates - current


Overseas travel

With the uncertainty around Worldwide and European travel both now and for the foreseeable future, we have taken the difficult decision to cancel our escorted tour and summer and winter rally programmes for 2020/21 (campsite bookings can still be made directly with the campsites). Please keep your eye on the Club website and magazine for further updates on when these products will be available for sale.

Members are still able to make bookings for future ferry and Eurotunnel travel through our website. For those with special requests, please check our overseas FAQ page.

Getting in touch

We are here to help and ready to deal with your enquiries by email, so please do so by using our contact form. Thank you for your support and understanding and please bear with us if it takes us a little time to come back to you. If you would like to talk to us about a UK Club Site booking please call us on 024 7647 5426. Lines are open Monday - Friday 8am - 5.30pm, please be patient as we are expecting them to be busy. We'll continue to deal with all other enquiries via email.

For additional information on storage, holiday homes and seasonal pitches please see our FAQs:

View our UK Coronavirus FAQs.

View our pricing FAQs.

View our District Association Coronavirus FAQs.

View our Certificated Sites FAQs.

View our overseas Coronavirus FAQs.