Frequently asked questions

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For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

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  • What happens if I experience symptoms of coronavirus whilst on the campsite?

     If you experience any symptoms of coronavirus during your stay, (including a new, continuous cough, high temperature, or loss, or change in your normal sense of taste and smell) please leave the campsite and return home as soon as you practically can, ensuring you don’t come in to contact with others. Read more »

  • Will my Intana Insurance cover me for medical expenses if I get the virus while abroad?

    Yes, for existing policies purchased before 23:59 on 17 March 2020, as with any medical issue our policy will cover you, although the normal terms and exclusions apply. Read more »

  • How can I contact a Certificated Site?

    You can find all the details online at, via the Club’s publication ‘SiteSeeker’ or through the SiteSeeker App. Read more »