Frequently asked questions

Look for answers using the search box below.

For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

If you can’t find the answer to your question, you can use our online enquiry form.

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  • What are my options for postponing a trip?

    As a result of the extraordinary situation and customer concerns over Coronavirus, many travel companies and transport providers are doing all they can to offer more flexible booking policies at this time, such as giving customers the option to change their travel date should they wish to postpone their holiday. Read more »

  • If I cannot follow my initial travel plans due to the coronavirus outbreak, am I entitled to compensation?

    You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside the control of the Club. Read more »

  • Q. I’m worried that with the current coronavirus restrictions I won’t be able to get my caravan (or motorhome/campervan) serviced, which is due soon within the required window and could invalidate my warranty. What should I do?

    It is worth checking dealer and manufacturer websites and social media channels for announcements and updates. Read more »