Will my membership be extended?
Yes. The Camping and Caravanning Club is determined to offer you full value for your membership, throughout our closure period and beyond. This year, we’re extending your membership for the 3-month period our sites have been closed, to ensure you receive your full 12 months of membership no matter what happens. Our renewals carry on as normal and your extension will be added onto the end of your membership term.
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Can I amend the date of my UK Club Site Touring booking?
Members with bookings for sites that are opening later than 4th July, can still move or cancel their booking without penalty up to the date of the site opening. For all other bookings, from Saturday 4 July, normal Terms and Conditions will apply.
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What about storage?
As our sites have reopened, members can now access their units stored on site. Those that have booked summer storage but were unable to move their units onto site during the closure period can now do so. Pro-rata refunds for those unable to store their unit on site from April – July have been processed.
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Why are there still people on your closed campsites?
Unfortunately we are unable to open all of our campsites this season, but these sites remain staffed and many of our workforce live on site for security.
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My MOT is due to run out shortly – what advice can you give?
According to the Driver and Vehicle Standards Agency, due to the current Covid-19 crisis, cars, vans and motorcycles that are due their MOT from March 30 2020 will have their MOT extended by six months. The DVSA adds this will continue until confirmed otherwise and vehicles must be kept in a roadworthy condition, adding that drivers can be prosecuted if they drive an unsafe vehicle.
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The Club says it is giving me a refund for travel abroad but that I’ll have to wait. Is there a time limit on this?
Depending on the type of booking you had with us, if we can provide a cash refund then we will. Our team is progressing through a high volume of enquiries and we will be in touch with you as soon as we can.
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Can I make a group booking?
To facilitate social distancing, we are currently only accepting individual bookings. Pitches will be allocated on arrival by our site staff. Due to current practices it will be very difficult to pitch people into groups. Where two individual bookers wish to be camped next to each other, we will do our best to facilitate, but we cannot guarantee you will be camped together.
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Can I camp next to my friends/family?
Due to current practices it will be very difficult to pitch people into groups. Where two individual bookers wish to be camped next to each other, we will do our best to facilitate, but we cannot guarantee you will be camped together.
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I have an existing booking but you’ve said my Club Site won’t open this year.
We’re sorry we’ve not been able to open our entire site network this year and that your booking has been affected. There is no need to contact us. To make things as easy as possible for our members, we will contact you to either rearrange your booking or offer you a full refund.
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I have an existing booking but you’ve said my Club Site won’t have toilet and shower facilities.
We’re sorry we’re planning not to open facility blocks at all of our sites this year and that your booking has been affected. Pitches are still available with electric hook-ups. We’ll be emailing everyone affected. If the site is no longer suited to your needs you can contact us and we will re-arrange your booking or offer you a full refund.
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Will there be any management or operational changes when hosting a Meet or THS?
Yes. The relevant Green Papers will be updated, and provided before 1 August, which is currently likely to be the earliest date we can start to hold Meets and THS’s.
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Will the Electric hook-ups be available on UK Club Sites once you open?
Electric hook-ups are available on all of our open campsites, including those without facilities.
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Are the Club Site Service Stop-Off Points still available?
Unfortunately we are unable to offer this service this season.
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What do I do if I want to make a new booking for a European campsite?
We are awaiting further advice from the FCO regarding our country and travel to others, ahead of being able to advise on future bookings or on enquiries for 2021. Whilst we are currently unable to book campsites on your behalf, you will continue to see our European partners listed on our website, should you wish to book direct. If you have a cancelled campsite booking and wish to continue with your travels and rebook your campsite(s), you can find the relevant campsite contact details on your original confirmation invoice.
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What do I do if I want to make a new ferry booking?
For those wanting to make a new ferry booking this can be done via the Club’s website only. However, please ensure you check the FCO travel advice for countries you plan to visit and review the terms and conditions for your chosen carrier, particularly around cancellation policies, before booking.
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Am I allowed visitors to my pitch during my stay?
Campers will not be able to have any day visitors to their pitches – this will help us limit the number of people on our campsites.
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Will you be reducing VAT on bookings?
The UK Government have now issued their full guidelines on the cut in the VAT rate from the standard rate of 20% to 5%, we’re delighted that it does include touring pitches and we’ll be passing this reduction on to members. It comes into effect on stays from the 15 July 2020 to 12 January 2021. We’re working through details and will update members on how this will work and how it will be applied.
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I would like to book a ferry / Eurotunnel crossing and travel with my pet – how do I do this?
If you would like to book future travel with a pet, please fill in the form here. Your details will be sent to a dedicated inbox, and a member of our team will then contact you to discuss your travel arrangements.
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What time should I arrive on site?
Please arrive on our campsites between 1pm and 8pm.
Tags: Coronavirus, UKC, UK Sites
Where can I find out which THSs/Meets are proceeding at the moment?
Subject to ongoing Government guidelines and confirmation from the Club, those Meets and Temporary Holiday Sites that are currently operating from 1st August can be located via Out & About online or via the Club’s App: ‘Out & About’ which is available on Google Play Store or the App Store. We also suggest that you visit the Club Unit’s website, which are all listed here.
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Why is it taking to so long to respond to my overseas query?
At the moment we have insufficient staffing to operate an inbound process, but our team are working as quickly as they can and will be responding via email. We are also allocating additional staffing resource, so we are able to get travel arrangements resolved as quickly as possible.
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Why have you cancelled my European campsite booking?
We apologise for the inconvenience this causes, but at this current time the Club does not have sufficient staffing resources to supports members travelling and staying in mainland Europe.
However, you will still find our European campsite partners listed on our website and you are able to book with them direct.
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I have a ferry / Eurotunnel voucher that I want to use for future travel?
Customers who have received a voucher or credit for an unfulfilled crossing are able to register their request to rebook via this online form.
Please provide as much information as possible to allow our small team of advisors to check availability ahead of calling you to process the booking.
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What about my Certificated Site booking?
The Club will be liaising with all site owners to ensure they are guided on regulations concerning Covid-19.
When able to open, there may well be changes to your arrival, checking in process and facilities on site. Certificated Sites are privately owned so if you have any questions regarding your booking, site information, arrival date or facilities, please contact them directly.
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How can I register for Age Concession Rates?
Traditionally we’ve checked you qualify for the Age Concession Rate (ACR) when arriving on site, but due to a move to contactless check-in to observe social distancing, we are now asking members to send proof of age to our head office. If you qualify for ACR bookings, please send a photo or scan of your ID (passport, driving licence or birth certificate) along with your membership number to membership.ops@campingandcaravanningclub.co.uk
Once we receive this information, we will update your membership record and issue a new membership card with your ACR status printed on.
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I have an existing booking for a Ready Camp Safari Tent, Pod or Self-Catering unit.
We’re sorry we’re not planning to open our self-catering accommodation this year and that your booking has been affected. We believe these are great products and provide our members with more choice, but this season maintaining and cleaning these units increases the pressures on our Site teams with additional cleaning and changeover processes.
There is no need to contact us, all bookings have been automatically refunded.
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I have a Club Meet or Group booking on a Club Site, will this event go ahead?
We have taken the difficult decision to cancel all group bookings on Club Sites for the 20/21 camping season, including Meets and THS’s. We will be contacting all organisers to notify them of this decision, and future bookings for groups can be placed for events from March 2021 onwards, once Greenfields House has reopened.
Our sites teams will be responsible for ensuring our campsites operate in line with government guidelines on social distancing, and this would be more challenging with groups than individuals. We are not accepting group bookings. We are operating with reduced staff numbers, and we need to support them in their roles to ensure our sites are operated responsibly.
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Can I bring a toilet tent?
Yes, you are welcome to bring a toilet tent so long as the tent is within your allocated pitch.
In Wales, toilet tents and units without their own on-board shower, WC and kitchen facilities will not be allowed on site until further confirmation.
Find out more about camping at sites without facilities.
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My balance is due to be collected by autobalance – what shall I do?
The Club is not collecting holiday balance payments and has suspended auto balances for holidays travelling abroad until further notice.
We have taken the difficult decision to cancel our escorted tours, European campsite bookings and our summer and winter rally programmes for 2020/21 and will be in touch regarding refunds for any payments already made.
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Can I still make a booking?
Yes, bookings can currently be made.
Our campsites in England, Wales and Scotland are open.
In Wales, bookings can be made from 11th July – although facility blocks will be closed until further guidance from Welsh government. (Please note, only self-contained units will initially be allowed on site which must have on-board facilities including shower, WC and kitchen area. Unfortunately, those without onboard facilities, including tents, trailer tents and campervans will be unable to stay on our Welsh campsites.)
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What if I have a seasonal pitch?
Our sites are now open in England, Wales and Scotland and you will be able to access your seasonal pitch.
If you have a seasonal pitch on one of our Welsh sites, these will open without facilities until 25th July so your unit must be self-sufficient until this date.
The Club will have refunded your seasonal pitch fee on a pro-rata basis, for the period that our sites were closed.
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What if I have a Holiday Home?
Our sites in England, Scotland and Wales are now all open.
All applicable site fees will be automatically refunded on a pro-rata basis for the months we were closed.
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I’m expecting a Brittany Ferries voucher – how long will it take?
Due to the high volumes of ferry bookings affected by travel restrictions, Brittany Ferries are processing vouchers as fast as they can. Please be patient while the teams at both Brittany Ferries and the Club work together to get your voucher details sent to you; this may be several weeks after your original travel date, due to the volumes of passengers affected.
Please also note that it is possible you will receive your outward travel voucher first and your return travel voucher later, particularly if your return travel was booked more than two weeks after your outward travel date.
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What do I do if I have an existing European campsite booked later this year?
Unfortunately, the Club has taken the very difficult decision to cancel all individual campsite bookings for 2020 in line with recent guidance surrounding COVID-19. All members that have currently booked and paid either a deposit or full balance will be refunded the amount paid to date. If you have a cancelled campsite booking, you will be able to rebook direct with the campsite at the same rate.
We apologise for the inconvenience this causes, but at this current time the Club does not have sufficient staffing resources to supports members travelling and staying in mainland Europe.
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When will Meets and THS resume?
We know you can’t wait to get back to Social Camping – but there is very little guidance from the government at present as to how campsites should run. We’ve worked hard to put our own operating principles together for Club sites and they are centred around social distancing measures. We are not allowing groups to camp together and are only accepting individual bookings. Whilst we can operate with the principles of social distancing in place, it’s clear from current government guidance that gatherings of larger groups are unable to take place. As such, we believe it is highly unlikely that Club camping events such as Meets or Temporary Holiday Sites will be able to proceed before the end of July, and potentially beyond, and would encourage all Club units to make suitable arrangements to prevent member disappointment or financial loss. For the moment all Meets and THS’s with a start date commencing in August have not yet been cancelled. The situation is under constant review. Any updates will be communicated through the Secretary of the Club Unit.
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Can I get a refund if I cancel my UK Club Site Touring booking?
If you have a booking on our system for a campsite where we are planning to not open facility blocks, or is in a location where the government have stated we are unable to open facility blocks, you should have received an email from us with the next steps. If the campsite no longer meets your requirements, we will happily move your booking to one which is better suited or provide a full refund.
Members with bookings for sites that are opening later than 4th July, can still move or cancel their booking without penalty up to the date of the site opening. For all other bookings, from Saturday 4 July, normal Terms and Conditions will apply.
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My Escorted Tour has been cancelled – why is this?
In order to protect the wellbeing of our members, we have taken the difficult decision not to operate any tours for the remainder of the year. Talking to our partners on the ground we do not believe we would be able to deliver our tours to the standard you have come to expect and enjoy.
As soon as we are able to plan for and operate these safely and in line with Club expectations, we will update our members.
If you are enquiring for a 2021 booking, we are unable to make a booking at this time due to the uncertainty but will update members through our website, emails and the Club Magazine when these products go back on sale.
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What is happening with summer and winter rallies?
Our programme of 2020/21 rallies are no longer going ahead. As restrictions change it may be that travel to more of Europe does become possible, but our rallies offer so much more. As a Club, we want to provide you with the best possible activities and experiences. We feel we would be unable to deliver our rallies to the standard we have built over the years that you have come to expect and enjoy.
As soon as we are able to plan for and operate these safely and in line with Club expectations, we will update members through the usual channels of email, web and magazine.
If you are enquiring for a 2021 booking, we are unable to make a booking at this time due to the uncertainty but will update members through our website, emails and the Club Magazine when these products go back on sale.
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When are your campsites re-opening ?
Campsites in England, Scotland and Wales are now open.
In Northern Ireland, Delamont Country Park Club Site is open without facilities blocks.
Current Welsh government policy states that only self-contained units of a caravan or a motorhome will initially be allowed on site. You need to have your own on-board shower, WC and kitchen facilities. Unfortunately, the current policy means that campers in units without onboard facilities, such as tents, trailer tents and campervans will be unable to stay on our Welsh campsites. This is also applicable even to those with toilet tents.
We hope to be able to open facility blocks on selected sites and welcome back tent campers from July 25th.
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When will the Certificated Site network be opening?
We have over 1,300-member exclusive Certificated Sites located throughout the UK and Northern Ireland, providing you with tranquil camping locations.
England - Campsites are now open with facility blocks.
Scotland – Campsites are now open with facility blocks.
Wales - Campsites are open without facility blocks. Current Welsh government policy states that only self-contained units of a caravan or a motorhome will initially be allowed on site. You need to have your own on-board shower, WC and kitchen facilities. Unfortunately, the current policy means that campers in units without onboard facilities, such as tents, trailer tents and campervans will be unable to stay on Welsh campsites. This is also applicable even to those with toilet tents. We expect facilities to be available from 25th July.
Northern Ireland – Campsites are now open.
We’d advise you check with the Certificated Site direct, regarding specific opening.
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Why are you planning to open some sites with facility blocks and some without?
Our campsites in England, Scotland and Wales are open with and without facilities.
Due to Welsh government guidelines, only self-contained units of a caravan or a motorhome will initially be allowed on site until 25th July. You need to have your own on-board shower, WC and kitchen facilities. Unfortunately, the current policy means that campers in units without onboard facilities, such as tents, trailer tents and campervans will be unable to stay on our Welsh campsites until this date. This is also applicable even to those with toilet tents.
In Northern Ireland, Delamont Country Park Club Site is open without facilities blocks.
In order to operate our sites in a responsible manner we will be increasing our cleaning regimes; where facility blocks are open there will be 2 deep cleans a day and 4 supplementary cleans – this places extra demand on our staff so we have had to look at sites which are better suited to self-sufficient campers where facility blocks will not be open this season. All of our open sites will provide access to fresh drinking water, a place to dispose of toilet waste such as a Chemical Disposal Point (CDP), motorhome service points, washing-up facilities and electric hook up pitches.
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How do I know if my booking is going ahead?
Our campsites in England, Scotland, Wales and Northern Ireland are now open.
In Wales, current government policy states that only self-contained units of a caravan or a motorhome will initially be allowed on site. You need to have your own on-board shower, WC and kitchen facilities. Unfortunately, the current policy means that campers in units without onboard facilities, such as tents, trailer tents and campervans will be unable to stay on our Welsh campsites until 25th July.
If you have a booking on our system for a campsite where we are planning to not open facility blocks, or is in a location where the government have stated we are unable to open facility blocks, you should have received an email from us with the next steps. If the campsite no longer meets your requirements, we will happily move your booking to one which is better suited or provide a full refund.
For a full list of sites opening, those opening without facilities blocks (either for part or all of 2020) and closed sites please see here.
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Why are Meets and THS not in line with UK Sites Network proposed re-opening dates?
We needed to open our UK Club Sites as soon as we could, to provide our members access to the great outdoors and also to generate cash, to start the financial recovery of the Club. This has to be our priority. It’s also important that when we do open, we’re seen to be doing so in a responsible way – as a high-profile part of the tourism industry we will be looked at and it’s important we follow all guidelines on social distancing and gatherings.
The opening of Club Sites, and the number of units arriving on site, can be managed in a centrally controlled way.
Meets and THS’s are operated locally, by volunteers, and managing numbers is more of a challenge. The Club has a responsibility is to ensure these gatherings are operated responsibly and safely.
We have introduced new ways of operating our UK Club Sites to address current guidelines, to reassure our members, and to make the working environment safe for our staff.
Once we have the core part of our business up and running, we can apply what we have learnt to managing meets and THS’s.
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Is there a discount for Touring bookings on a Club Site without facilities?
We’re sorry we’re planning not to open facility blocks at all of our sites this year.
The Club has had to make a number of difficult decisions in the best interests of our members and staff, and that includes what sites we can open and what facilities we can offer on each site.
The subject of facilities blocks has been considered in detail and where we are keeping them closed, it is either because the Government has not yet approved shared facilities to re-open or because of operational difficulties due to health and safety considerations, we have not taken any decisions lightly.
As you can understand we have many fixed costs associated with running our Club Site network, whether they are open with or without facility blocks. As with many businesses, this year has been hugely challenging for us and we simply aren’t in a position to offer discounts for facility blocks being closed at this time.
If you have an affected booking you will have received an email from us, if the site no longer meets your requirements we will be more than happy to move your booking or provide a full refund.
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What do I do if I have an existing ferry or Eurotunnel booking for later this year?
Should you have an existing ferry or Eurotunnel booking, a member of the team will be in touch shortly to discuss the options available to you. Please note we are contacting members in travel date order.
As many operators are beginning to resume services, should you choose to cancel and your crossing is still due to sail, the operator’s normal terms and conditions will apply.
Your crossing can be moved as per the terms of the operator, however if there is an outstanding balance, it will need to be paid upon speaking to a member of our team and amending the dates.
Should you still wish to continue with your booked crossing and the balance has already been paid the relevant documentation can be sent to you. If you are yet to pay the full balance this will need to be taken upon speaking with a member of our team. Please note, whilst ferry schedules are still planned to operate, they may be subject to further cancellations.
Our Service Centre is currently closed so any future queries regarding your crossing would need to be made via email. Unfortunately, due to reduced staffing working remotely there may be a delay in coming back to you on queries so please do allow for this.
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Are you still accepting vouchers to use on new bookings?
In order to facilitate contactless check-in, if you wish to pay for your stay with a voucher, please post your voucher, together with your booking reservation number, to the address below, at least 10 days before your arrival date:
Membership Operations
The Camping and Caravanning Club,
Greenfields House,
Westwood Way,
Coventry,
CV4 8JH
Your voucher value will be debited from the overall cost of your stay. The balance will be taken by Auto Balance Collect on the morning of your arrival. This means any money due for your stay will be taken automatically from your account (with the voucher value deducted).
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Can we operate Club Unit Committee Meetings?
The Club’s Executive has agreed that for the period of the lockdown, meetings may be held virtually under the following guidance:
If you do choose to hold virtual meetings, these must be held as stipulated in the Voluntary Officers Manual (VOM).
Specific points to note include:
1. All members eligible to attend a committee meeting of the Unit must be able to access the virtual platform being used (eg, Zoom, Microsoft Teams and Cisco WebEx).
2. Any costs incurred are the responsibility of the Unit.
3. Recording the meeting, and producing Minutes from the meeting, are the responsibility of the Secretary. Minutes from the meeting should be distributed in the normal way.
4. Meetings should be arranged at the same time as normal face to face meetings would happen, so that members have the same opportunity to attend the meetings.
Please note that the Main Committees of the Club are not meeting, and Greenfields House is currently closed. However, any Region holding a meeting should continue to send their Minutes to Greenfields House, in the normal way, in readiness for the next Administration Committee meeting.
Due to the reduced number of staff currently working, there will be limited central support available during this period.
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