Can Meets and THSs still take place?
Unfortunately, THSs and Meets are currently cancelled until further notice.
Here are some helpful links.
England
https://www.gov.uk/coronavirus
Wales
https://gov.wales/coronavirus-regulations-guidance
Scotland
https://www.gov.scot/coronavirus-covid-19/
Northern Ireland
https://www.nidirect.gov.uk/
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Can I get a refund if I cancel my UK Club Site Touring booking?
We're offering our members fully flexible bookings for stays throughout the winter – if your travel arrangements change or you are unable to travel due Coronavirus (illness, self-isolation or travel restrictions) please contact our Service Centre on 024 7647 5426 and we will be happy to help you rearrange or offer a refund.
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Will my membership be extended?
It was really important to us this year that we supported our members through the April-June lockdown period, aware that they were unable to camp. As such the Club took the decision to add a three month extension to those who renewed, joined and stayed with the Club, even though we were not legally required to do so. Find out more. Now that we are entering another period of lockdown over the winter period we are unable to further extend membership. We hope that you understand that the financial impact of Coronavirus on the Club has been huge and feel we have been as generous as possible to our Members.
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Will my Intana Insurance cover me for medical expenses if I get the virus while abroad?
Yes, for existing policies purchased before 23:59 on 17 March 2020, as with any medical issue our policy will cover you, although the normal terms and exclusions apply. However, if you purchased a policy after 23:59 on 17 March 2020 (new, extension or renewal), Intana have had to withdraw the majority of cover from policies for any claims arising from, or related to Coronavirus (COVID-19 or any strain thereof), with the exception of Medical Emergency & Repatriation for trips dates starting on the 1st June 2020 or after.
See our Intana Insurance FAQs >>
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What happens to Holiday Home site fees during the time sites are closed?
Site fees should continue to be paid in full or monthly by Direct Debit as normal.
Although many similar businesses did not offer refunds on site fees (and we were not legally required to do so), we wanted to do the right thing for our members and offer a refund for the prolonged period of closure over the main season (April – June). We acknowledged that Holiday Home owners were not able to use their homes during the main summer season. Now that we have left the main season we are advising that site fees are due as normal. We hope you understand that the financial impact of Coronavirus on the Club has been significant, we still have costs to cover even through periods of closure due to government legislation, our Site Managers will continue to be on-site, maintaining the grounds and facilities and the security of the site.
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Am I able to access my Seasonal or Storage Pitch whilst campsites are closed?
Our campsite network is currently closed until at least the 15th February. Visit our travel planning page for the latest updates:
https://www.campingandcaravanningclub.co.uk/helpandadvice/travelplanning/coronavirus/
For any questions or requirements you may have, please contact the campsite directly.
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Will you be offering a refund on Seasonal Pitches?
We understand that Winter Seasonal contracts are just starting and will be offering a part refund to cover sites for each month we are closed. November’s refund will be processed automatically. If you wish to discuss your Winter Seasonal contract please email Storage@campingandcaravanningclub.co.uk
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What touring sites are currently open?
Our campsite network is currently closed until at least the 15th February.
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What do I need to do before travelling abroad?
We recommend you check the latest guidance with your chosen operator and stay up to date with latest official advice: www.gov.uk/foreign-travel-advice
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What do I do if I want to make a new booking for a European campsite?
While we are currently unable to book campsites on your behalf, you will continue to see our European partners listed on our website, should you wish to book direct.
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Am I allowed visitors to my pitch during my stay?
For health and safety reasons, campers are not allowed to have day visitors onto their pitches - please meet family and friends off-site so we can limit the number of people on our campsites.
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I would like to book a ferry / Eurotunnel crossing and travel with my pet – how do I do this?
If you would like to book future travel with a pet, please fill in the form here. Your details will be sent to a dedicated inbox, and a member of our team will then contact you to discuss your travel arrangements.
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What time should I arrive on site?
Please arrive on our campsites between 1pm and 8pm.
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I am due to travel in the next few weeks but want to discuss my crossing.
Please use the contact us page on the web to fill in the online form and a member of our team will get in touch.
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When will Club Sites accept group bookings?
Currently we are taking group bookings for March 2021 onwards.
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When can we meet socially, and run social events and activities?
Unfortunately, THSs and Meets are currently cancelled until further notice. Once they reopen, they will be able to operate as campsites only, with no social events or activities taking place. This will remain the case for the foreseeable future, until current legislation and guidelines are relaxed by the relevant nation’s government.
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How can I contact a Certificated Site?
You can find all the details online at www.siteseeker.co.uk, via the Club’s publication ‘SiteSeeker’ or through the SiteSeeker App.
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I have a Club Meet or Group booking on a Club Site, will this event go ahead?
We have taken the difficult decision to cancel all group bookings on Club Sites for the current 2020-2021 camping season, including Meets and THSs. We will be contacting all organisers to notify them of this decision, and future bookings for groups can be placed for events for the next camping season from March 2021 onwards.
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Will there be any management or operational changes when hosting a Meet or THS?
Yes. Green Paper 3.16 has been issued to clearly explain operational changes, and we expect all Meets and THSs to be fully compliant with local laws, lockdowns and guidance - including applying the “Rule of 6” (or the relevant local requirement if different) as well as displaying NHS Test and Trace posters with QR codes. Meets and THSs need to be operated as individually pitched campsites, not as a social event or gathering.
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Can I camp next to my friends/family?
Due to current practices it will be very difficult to pitch people into groups. Where two individual bookers wish to be camped next to each other, we will do our best to facilitate, but we cannot guarantee you will be camped together. Relevant local social distancing guidelines will need to be followed at all times whilst on our sites.
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Can I bring a toilet tent?
Yes, you are welcome to bring a toilet tent so long as the tent is within your allocated pitch.
Please note that we can only accept campers with proper chemical toilets that can be disposed of via waste disposal points. For the health and safety of our staff and other campers we cannot accept more temporary or makeshift toilets that aren’t designed to work with CDP points. Please note bookings can be refused on arrival if you do not have the correct equipment.
Find out more about camping at sites without facilities.
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Can I make a group booking?
To facilitate social distancing, we are currently only accepting individual bookings. Pitches will be allocated on arrival by our site staff. Due to current practices it will be very difficult to pitch people into groups. Where two individual bookers wish to be camped next to each other, we will do our best to facilitate, but we cannot guarantee you will be camped together. Relevant local social distancing guidelines will need to be followed at all times whilst on our sites.
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When will I be able to re-book Escorted Tours?
In order to protect the wellbeing of our members, we have taken the difficult decision not to operate any tours at this time. Talking to our partners on the ground we do not believe we would be able to deliver our tours to the standard members have come to expect and enjoy.
As soon as we can plan for and operate these safely and in line with Club expectations, we will update our members through our website, emails and the Club magazine when these products go back on sale.
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What is happening with summer and winter rallies?
Due to the current situation, our programme of rallies is no longer going ahead. As restrictions change it may be that travel to more of Europe does become possible, but our rallies offer so much more. As a Club, we want to provide you with the best possible activities and experiences. We feel we would be unable to deliver our rallies to the standard we have built over the years that you have come to expect and enjoy.
As soon as we are able to plan for and operate these safely and in line with Club expectations, we will update members through the usual channels of email, web and magazine.
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What about my Certificated Site booking?
Certificated Sites, in line with the Club, will follow local and national regulations and guidelines regarding whether they are able to open or not.
Certificated Sites are privately owned so if you have any questions regarding your booking, site information, arrival date or facilities, please contact them directly.
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Is the Club participating in the NHS Test and Trace programme?
Yes, the Club is part of the NHS Test and Trace programme in England and Wales. This is a voluntary scheme and guests with a smartphone and the NHS Test and Trace App will be able to ‘check in’ on our sites should they wish.
On arriving at the campsite, you will be advised where the posters are on display and can ‘check in’ by scanning the QR code poster displayed, using the NHS Covid-19 App. Guests will need to do this every day of their stay.
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Where can I find out which THSs/Meets are proceeding at the moment?
Subject to ongoing Government guidelines and confirmation from the Club, those Meets and Temporary Holiday Sites that are currently operating can be located via Out & About online or via the Club’s App: ‘Out & About’ which is available on Google Play Store or the App Store. We also suggest that you visit the Club Unit’s website, which are all listed here.
These are listed in the normal way in the normal places. However, please check before you travel to a THS or Meet, as there is a greater tendency for Meets and THS to be cancelled at short notice due to ongoing Covid-19 related issues.
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What do I do if I want to make a new ferry booking?
For those wanting to make a new ferry booking this can be done via the Club’s website only. However, please ensure you check the FCO travel advice for countries you plan to visit and review the terms and conditions for your chosen carrier, particularly around cancellation policies, before booking.
We are working through re-bookings and new bookings in travel date order.
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I have a ferry / Eurotunnel voucher that I want to use for future travel?
Customers who have received a voucher or credit for an unfulfilled crossing are able to register their request to rebook via this online form.
Please provide as much information as possible to allow our small team of advisors to check availability ahead of calling you to process the booking.
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How can I register for Age Concession Rates?
Traditionally we’ve checked you qualify for the Age Concession Rate (ACR) when arriving on site, but due to a move to contactless check-in to observe social distancing, we are now asking members to send proof of age to our head office. If you qualify for ACR bookings, please send a photo or scan of your ID (passport, driving licence or birth certificate) along with your membership number to membership.ops@campingandcaravanningclub.co.uk
Once we receive this information, we will update your membership record and issue a new membership card with your ACR status printed on.
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Am I able to access my Holiday Home whilst the campsite is closed?
England
Our Holiday Homes in England are currently closed.
Scotland
Holiday Homes in Scone, Tarland and Nairn are currently closed.
Wales
Holiday Homes in Wyeside and Rhandirmwyn are currently closed.
For any questions about your Holiday Home, including any access requirements you may have, please contact the Club Site directly.
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Are you still accepting vouchers to use on new bookings?
In order to facilitate contactless check-in, if you wish to pay for your stay with a voucher, please post your voucher, together with your booking reservation number, to the address below, at least 5 days before your arrival date:
Membership Operations
The Camping and Caravanning Club,
Greenfields House,
Westwood Way,
Coventry,
CV4 8JH
Your voucher value will be debited from the overall cost of your stay. The balance will be taken by Auto Balance Collect on the morning of your arrival. This means any money due for your stay will be taken automatically from your account (with the voucher value deducted).
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Can we operate Club Unit Committee Meetings?
The Club’s Executive has asked that meetings should currently only be held virtually under the following guidance:
If you do choose to hold virtual meetings, these must be held as stipulated in the Voluntary Officers Manual (VOM).
Specific points to note include:
1. All members eligible to attend a committee meeting of the Unit must be able to access the virtual platform being used (eg, Zoom, Microsoft Teams and Cisco WebEx).
2. Any costs incurred are the responsibility of the Unit.
3. Recording the meeting, and producing Minutes from the meeting, are the responsibility of the Secretary. Minutes from the meeting should be distributed in the normal way.
4. Meetings should be arranged at the same time as normal face to face meetings would happen, so that members have the same opportunity to attend the meetings.
Any Region or National Section holding a meeting should continue to send their Minutes to Greenfields House, in the normal way, to enable them to be reviewed by Administration Committee.
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