Frequently asked questions

Look for answers using the search box below.

For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

If you can’t find the answer to your question, you can use our online enquiry form.

Find answers: Submit a question

  • What happens if I experience symptoms of coronavirus whilst on the campsite?

    If you experience any symptoms of coronavirus during your stay, (including a new, continuous cough, high temperature, or loss, or change in your normal sense of taste and smell) please leave the campsite and return home as soon as you practically can, ensuring you don’t come in to contact with others. Read more »

  • What if I am unable to travel due to Coronavirus?

    If you are unable to travel due to Coronavirus (Illness, Self Isolation or Local Lockdown) we recommend that you contact our Service Centre. Read more »

  • With changing local measures can Meets and THSs still take place?

    We would expect our members to be aware of the official guidance and regulations for the area in which they live, and also for the local area of the site they plan to visit. Read more »

More