Will my Intana Insurance cover me for medical expenses if I get the virus while abroad?
Yes, for existing policies purchased before 23:59 on 17 March 2020, as with any medical issue our policy will cover you, although the normal terms and exclusions apply. However, if you purchased a policy after 23:59 on 17 March 2020 (new, extension or renewal), Intana have had to withdraw the majority of cover from policies for any claims arising from, or related to Coronavirus (COVID-19 or any strain thereof), with the exception of Medical Emergency & Repatriation for trips dates starting on the 1st June 2020 or after.
See our Intana Insurance FAQs >>
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There are now lots of different Covid-19 regulations across the UK and also at a local level – how do I know what to do?
The situation has been fast changing, and there are many new – and different – rules and regulations now in place across the UK that apply to individual nations and also to local areas.
We would expect our members to be aware of the official guidance and regulations for the area in which they live, and also for the local area of the campsite they plan to visit. So please ensure you check the official guidance and regulations for both as you must ensure you comply with both sets of rules (see below for official Government links).
If you are concerned about a forthcoming booking for a Club Site, please call us on
024 7647 5426.
Please be assured we are closely monitoring the situation across the England, Scotland, Wales and Northern Ireland and will inform members of any sites in areas where guidance states that overnight stays should be avoided. We currently have the following sites affected and will not be accepting new arrivals. We will be contacting those with affected bookings.
- Clitheroe, Lancashire
- Delamont Country Park, Northern Ireland
- Bala, Snowdonia (from midday 22/10/20)
- Cardigan Bay, Ceredidion (from midday 22/10/20)
- Rhandirmwyn, Carmarthenshire (from midday 22/10/20)
- Wyeside, Powys (from midday 22/10/20 - will re-open for Holiday Home owners when government advises)
Here are some helpful links to official Government websites. You will need to check them regularly for changes and updates to guidance and regulations:
England
Local COVID alert levels, what you need to now: https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know
Find out the Coronavirus restrictions your local area using your post code here: https://www.gov.uk/find-coronavirus-local-restrictions?priority-taxon=774cee22-d896-44c1-a611-e3109cce8eae
Scotland
An overview of temporary restrictions is here: https://www.gov.scot/publications/coronavirus-covid-19-additional-measures-october-2020/
Wales
Further information about restrictions in local lockdown areas is here: https://gov.wales/local-lockdown
Northern Ireland
A summary document highlighting the restrictions in place across Northern Ireland is here: https://www.nidirect.gov.uk/publications/covid-19-northern-ireland-executive-restrictions-summary-guide
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My MOT is due to run out shortly – what advice can you give?
According to the Driver and Vehicle Standards Agency, due to the current Covid-19 crisis, cars, vans and motorcycles that are due their MOT from March 30 2020 will have their MOT extended by six months. The DVSA adds this will continue until confirmed otherwise and vehicles must be kept in a roadworthy condition, adding that drivers can be prosecuted if they drive an unsafe vehicle.
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Can I get a refund if I cancel my UK Club Site Touring booking?
As our sites have been open from the 4th July, please note that our normal terms and conditions now apply.
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Will my membership be extended?
Yes. The Camping and Caravanning Club is determined to offer you full value for your membership, throughout our closure period and beyond. This year, we’re extending your membership for the 3-month period our sites have been closed, to ensure you receive your full 12 months of membership no matter what happens. Find out more.
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Can I make a group booking?
To facilitate social distancing, we are currently only accepting individual bookings. Pitches will be allocated on arrival by our site staff. Due to current practices it will be very difficult to pitch people into groups. Where two individual bookers wish to be camped next to each other, we will do our best to facilitate, but we cannot guarantee you will be camped together.
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Can I camp next to my friends/family?
Due to current practices it will be very difficult to pitch people into groups. Where two individual bookers wish to be camped next to each other, we will do our best to facilitate, but we cannot guarantee you will be camped together. The “Rule of 6” will also need to be followed.
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How can I contact a Certificated Site?
You can find all the details online at www.siteseeker.co.uk, via the Club’s publication ‘SiteSeeker’ or through the SiteSeeker App.
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Will there be any management or operational changes when hosting a Meet or THS?
Yes. Green Paper 3.16 has been issued to clearly explain operational changes, and we expect all Meets and THSs to be fully complaint with local laws and guidance - including applying the “Rule of 6” as well as displaying NHS Track and Trace posters with QR codes. Meets & THSs need to be operated as individually pitched campsites, not as a social event or gathering.
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Will the Electric hook-ups be available on UK Club Sites once you open?
Electric hook-ups are available on all of our open campsites, including those without facilities.
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Why is it taking to so long to respond to my overseas query?
At the moment we have insufficient staffing to operate an inbound process, but our team are working as quickly as they can and will be responding via email. We are also allocating additional staffing resource, so we are able to get travel arrangements resolved as quickly as possible.
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When can we meet socially, and run social events and activities?
Unfortunately, THSs and Meets are currently being operated as campsites only, with no social events and activities taking place. This will remain the case for the foreseeable future, until current legislation and guidelines are relaxed by the government.
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I have an existing booking for a Ready Camp Safari Tent, Pod or Self-Catering unit.
We’re sorry we were unable to open our self-catering accommodation this year. We believe these are great products and provide our members with more choice, but this season maintaining and cleaning these units increases the pressures on our Site teams with additional cleaning and changeover processes. We are planning to open as normal in 2021.
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Does the “Rule of 6” apply when camping?
As per latest regulations we will be applying the “Rule of 6” across all of our site network and we expect our members to be respectful of the law and also of our site staff and other guests. We ask that on our sites you do not meet in groups of more than 6 either inside or outside of your unit.
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Am I allowed visitors to my pitch during my stay?
For health and safety reasons, campers are not allowed to have day visitors onto their pitches - please meet family and friends off-site so we can limit the number of people on our campsites.
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I would like to book a ferry / Eurotunnel crossing and travel with my pet – how do I do this?
If you would like to book future travel with a pet, please fill in the form here. Your details will be sent to a dedicated inbox, and a member of our team will then contact you to discuss your travel arrangements.
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Are the Club Site Service Stop-Off Points still available?
Unfortunately we are unable to offer this service this season.
Tags: Coronavirus, UKC
What do I do if I want to make a new booking for a European campsite?
We are awaiting further advice from the FCO regarding our country and travel to others, ahead of being able to advise on future bookings or on enquiries for 2021. Whilst we are currently unable to book campsites on your behalf, you will continue to see our European partners listed on our website, should you wish to book direct. If you have a cancelled campsite booking and wish to continue with your travels and rebook your campsite(s), you can find the relevant campsite contact details on your original confirmation invoice.
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What time should I arrive on site?
Please arrive on our campsites between 1pm and 8pm.
Tags: Coronavirus, UKC, UK Sites
Where can I find out which THSs/Meets are proceeding at the moment?
Subject to ongoing Government guidelines and confirmation from the Club, those Meets and Temporary Holiday Sites that are currently operating can be located via Out & About online or via the Club’s App: ‘Out & About’ which is available on Google Play Store or the App Store. We also suggest that you visit the Club Unit’s website, which are all listed here.
These are listed in the normal way in the normal places. However, please check before you travel to a THS or Meet, as there is a greater tendency for Meets and THS to be cancelled at short notice due to ongoing Covid-19 related issues.
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What do I do if I want to make a new ferry booking?
For those wanting to make a new ferry booking this can be done via the Club’s website only. However, please ensure you check the FCO travel advice for countries you plan to visit and review the terms and conditions for your chosen carrier, particularly around cancellation policies, before booking.
We are working through re-bookings and new bookings in travel date order.
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I have a ferry / Eurotunnel voucher that I want to use for future travel?
Customers who have received a voucher or credit for an unfulfilled crossing are able to register their request to rebook via this online form.
Please provide as much information as possible to allow our small team of advisors to check availability ahead of calling you to process the booking.
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What about my Certificated Site booking?
The Club has been liaising with all site owners to ensure they are guided on regulations concerning Covid-19.
There may well be changes to your arrival, checking in process and facilities on site. Certificated Sites are privately owned so if you have any questions regarding your booking, site information, arrival date or facilities, please contact them directly.
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How can I register for Age Concession Rates?
Traditionally we’ve checked you qualify for the Age Concession Rate (ACR) when arriving on site, but due to a move to contactless check-in to observe social distancing, we are now asking members to send proof of age to our head office. If you qualify for ACR bookings, please send a photo or scan of your ID (passport, driving licence or birth certificate) along with your membership number to membership.ops@campingandcaravanningclub.co.uk
Once we receive this information, we will update your membership record and issue a new membership card with your ACR status printed on.
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Is the Club participating in the NHS Track and Trace programme?
Yes, the Club is part of the NHS Track and Trace programme in England and Wales. This is a voluntary scheme and guests with a smartphone and the NHS Track and Trace App will be able to ‘check in’ on our sites should they wish.
On arriving at the campsite, you will be advised where the posters are on display and can ‘check in’ by scanning the QR code poster displayed, using the NHS Covid-19 App. Guests will need to do this every day of their stay.
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When will Club Sites accept group bookings?
We are not accepting group bookings on Club Sites for the 20/21 camping season. Currently we are taking group bookings for March 2021 onwards.
Our sites teams are responsible for ensuring our campsites operate in line with government guidelines on social distancing, and this would be more challenging with groups than individuals.
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Why have you opened some sites with facility blocks and some without?
Campsites in England, Scotland, Wales and Northern Ireland are open with and without facilities.
In order to operate our sites in a responsible manner we will be increasing our cleaning regimes; where facility blocks are open there will be at least one deep clean a day and supplementary cleans throughout the day – this places extra demand on our staff so we have had to look at sites which are better suited to self-sufficient campers where facility blocks will not be open this season. All of our open sites will provide access to fresh drinking water, a place to dispose of toilet waste such as a Chemical Disposal Point (CDP), motorhome service points, washing-up facilities and electric hook up pitches.
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Can I bring a toilet tent?
Yes, you are welcome to bring a toilet tent so long as the tent is within your allocated pitch.
Please note that we can only accept campers with proper chemical toilets that can be disposed of via waste disposal points. For the health and safety of our staff and other campers we cannot accept more temporary or makeshift toilets that aren’t designed to work with CDP points. Please note bookings can be refused on arrival if you do not have the correct equipment.
Find out more about camping at sites without facilities.
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I have a Club Meet or Group booking on a Club Site, will this event go ahead?
We have taken the difficult decision to cancel all group bookings on Club Sites for the 20/21 camping season, including Meets and THS’s. We will be contacting all organisers to notify them of this decision, and future bookings for groups can be placed for events from March 2021 onwards, once Greenfields House has reopened.
Our sites teams will be responsible for ensuring our campsites operate in line with government guidelines on social distancing, and this would be more challenging with groups than individuals. We are not accepting group bookings. We are operating with reduced staff numbers, and we need to support them in their roles to ensure our sites are operated responsibly.
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I’m expecting a Brittany Ferries voucher – how long will it take?
Due to the high volumes of ferry bookings affected by travel restrictions, Brittany Ferries are processing vouchers as fast as they can. Please be patient while the teams at both Brittany Ferries and the Club work together to get your voucher details sent to you; this may be several weeks after your original travel date, due to the volumes of passengers affected.
Please also note that it is possible you will receive your outward travel voucher first and your return travel voucher later, particularly if your return travel was booked more than two weeks after your outward travel date.
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• Why is the Club currently not taking bookings for European campsites?
Unfortunately, the Club has taken the very difficult decision to cancel all individual campsite bookings for 2020 and into 2021 in line with recent guidance surrounding COVID-19. All members that have currently booked and paid either a deposit or full balance have been refunded the amount paid to date. If you have a cancelled campsite booking, you will be able to rebook direct with the campsite.
We apologise for the inconvenience this causes, but at this current time the Club does not have sufficient staffing resources to supports members travelling and staying in mainland Europe.
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When will I be able to re-book Escorted Tours?
In order to protect the wellbeing of our members, we have taken the difficult decision not to operate any tours for the remainder of the year. Talking to our partners on the ground we do not believe we would be able to deliver our tours to the standard you have come to expect and enjoy.
As soon as we are able to plan for and operate these safely and in line with Club expectations, we will update our members.
If you are enquiring for a 2021 booking, we are unable to make a booking at this time due to the uncertainty but will update members through our website, emails and the Club Magazine when these products go back on sale.
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What is happening with summer and winter rallies?
Our programme of 2020/21 rallies are no longer going ahead. As restrictions change it may be that travel to more of Europe does become possible, but our rallies offer so much more. As a Club, we want to provide you with the best possible activities and experiences. We feel we would be unable to deliver our rallies to the standard we have built over the years that you have come to expect and enjoy.
As soon as we are able to plan for and operate these safely and in line with Club expectations, we will update members through the usual channels of email, web and magazine.
If you are enquiring for a 2021 booking, we are unable to make a booking at this time due to the uncertainty but will update members through our website, emails and the Club Magazine when these products go back on sale.
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Is there a discount for Touring bookings on a Club Site without facilities?
We’re sorry we’re planning not to open facility blocks at all of our sites this year.
The Club has had to make a number of difficult decisions in the best interests of our members and staff, and that includes what sites we can open and what facilities we can offer on each site.
The subject of facilities blocks has been considered in detail and where we are keeping them closed, it is either because the Government has not yet approved shared facilities to re-open or because of operational difficulties due to health and safety considerations, we have not taken any decisions lightly.
As you can understand we have many fixed costs associated with running our Club Site network, whether they are open with or without facility blocks. As with many businesses, this year has been hugely challenging for us and we simply aren’t in a position to offer discounts for facility blocks being closed at this time.
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What do I do if I have an existing ferry or Eurotunnel booking for later this year?
Should you have an existing ferry or Eurotunnel booking, a member of the team will be in touch shortly to discuss the options available to you. Please note we are contacting members in travel date order.
As many operators are beginning to resume services, should you choose to cancel and your crossing is still due to sail, the operator’s normal terms and conditions will apply.
Your crossing can be moved as per the terms of the operator, however if there is an outstanding balance, it will need to be paid upon speaking to a member of our team and amending the dates.
Should you still wish to continue with your booked crossing and the balance has already been paid the relevant documentation can be sent to you. If you are yet to pay the full balance this will need to be taken upon speaking with a member of our team. Please note, whilst ferry schedules are still planned to operate, they may be subject to further cancellations.
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Are you still accepting vouchers to use on new bookings?
In order to facilitate contactless check-in, if you wish to pay for your stay with a voucher, please post your voucher, together with your booking reservation number, to the address below, at least 5 days before your arrival date:
Membership Operations
The Camping and Caravanning Club,
Greenfields House,
Westwood Way,
Coventry,
CV4 8JH
Your voucher value will be debited from the overall cost of your stay. The balance will be taken by Auto Balance Collect on the morning of your arrival. This means any money due for your stay will be taken automatically from your account (with the voucher value deducted).
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Can we operate Club Unit Committee Meetings?
The Club’s Executive have asked that meetings should currently only be held virtually under the following guidance:
If you do choose to hold virtual meetings, these must be held as stipulated in the Voluntary Officers Manual (VOM).
Specific points to note include:
1. All members eligible to attend a committee meeting of the Unit must be able to access the virtual platform being used (eg, Zoom, Microsoft Teams and Cisco WebEx).
2. Any costs incurred are the responsibility of the Unit.
3. Recording the meeting, and producing Minutes from the meeting, are the responsibility of the Secretary. Minutes from the meeting should be distributed in the normal way.
4. Meetings should be arranged at the same time as normal face to face meetings would happen, so that members have the same opportunity to attend the meetings.
Any Region or National Section holding a meeting should continue to send their Minutes to Greenfields House, in the normal way, to enable them to be reviewed by Administration Committee.
Due to the reduced number of staff currently working, there will be limited central support available during this period.
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