Frequently asked questions

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What are my options for postponing a trip?

As a result of the extraordinary situation and customer concerns over Coronavirus, many travel companies and transport providers are doing all they can to offer more flexible booking policies at this time, such as giving customers the option to change their travel date should they wish to postpone their holiday. Read more »
If I cannot follow my initial travel plans due to the coronavirus outbreak, am I entitled to compensation?

You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside the control of the Club.

Tags: Coronavirus, ETSCRead more »
Q. I’m worried that with the current coronavirus restrictions I won’t be able to get my caravan (or motorhome/campervan) serviced, which is due soon within the required window and could invalidate my warranty. What should I do?

It is worth checking dealer and manufacturer websites and social media channels for announcements and updates. Read more »

My MOT is due to run out shortly – what advice can you give?

According to the Driver and Vehicle Standards Agency, due to the current Covid-19 crisis, cars, vans and motorcycles that are due their MOT from March 30 2020 will have their MOT extended by six months. Read more »
I’m currently on the Continent and I’m unable to get home. My MOT is due to run out shortly – what advice can you give?

According to the Driver and Vehicle Standards Agency, due to the current Covid-19 crisis, cars, vans and motorcycles that are due their MOT from March 30 2020 will have their MOT extended by six months. Read more »
The Club says it is giving me a refund but that I’ll have to wait. Is there a time limit on this?

Currently, there is no hard and fast rule. If the Club can provide a cash refund, please be patient as we are working through a high volume of enquiries, with staff working remotely. Read more »
My balance is due to be paid, what shall I do?

The Club is not expecting balances to be paid for any holidays travelling abroad until 31 May 2020. Read more »
My balance is due to be collected by autobalance – what shall I do?

The Club is looking to suspend autobalances for any holidays travelling abroad until 31 May 2020. Read more »
Is the Club still allowing events, meets and groups to camp?

All sites are now closed. All Meets / Temporary Holiday Sites, DofE Booking, Group bookings and any area where the primary purpose is for people to gather and socialise have been cancelled until at least the end of April, but will be constantly reviewing to see how far this needs to stretch. Read more »
Should we still be holding Club Unit Executive Committee Meetings?

No. The only Club Committee that will continue to ‘meet’, will be the Club Executive Committee – the Club Chairman, the Club Vice-Chairman, the Club Immediate-Past Chairman and the Honorary Treasurer. Read more »
Will I get a refund for a cancelled crossing or if I booked a new crossing myself?

Due to the volume of travel re-arrangements being made, and some travel providers reviewing their cancellation policies, all refunds will be dealt with in the coming weeks. Read more »
Can I get a refund if I cancel my UK Club Site Touring booking?

Bookings for April and May can be moved to any date in the next 15 months or cancelled with a full refund given. Read more »
Can I amend the date of my UK Club Site Touring booking?

If you have an upcoming booking on a UK Club Site from June (including Ready Camp), you can now amend it to any available date for the next 15 months, without incurring a charge. Read more »
I have a booking from June onwards, what happens next?

All bookings from June can be amended to any available date in the next 15 months without any charge. Read more »
Can I still make a booking?

Bookings can be made for June onwards and will be fully flexible for the next 15 months. Read more »
What about storage?

Whilst our sites are closed they will still have staff on them. Read more »
What happens to my booking on a CS Site?

The Certificated Site network will be following UK Club Sites and closing. Read more »
Why did you take the decision to close?

Throughout these unprecedented times, the Club has endeavoured to follow the advice of the government. Read more »
What is the latest advice from the Government?

Essential travel does not include visits to second homes, campsites, caravan parks or similar, whether for isolation purposes or holidays. Read more »
Why are there still people on your campsites?

Our campsites remain staffed and many of our workforce live on site for security. Read more »
I have a booking coming up between now and the end of April.

If you have a booking on our system between now and the end of April please do not travel. Read more »
I have a booking In May, what happens next?

If you have a booking on our system between now and the end of May please do not travel. Read more »
Will the Club be cancelling my Meet?

The Club is cancelling all Meets and Temporary Holiday Sites until the end of April. Read more »
Why am I being offered a refund voucher for future travel and not a cash refund?

If you booked a package (ferry and campsite, tour including transport) your booking is protected by ABTA and you are entitled to a refund. Read more »
What do I do if I have a holiday booked to depart after the current 30-day no-travel period (up to 16 April)?

If you have a travel booking for later in the year, please be patient. The situation is changing rapidly, and travel restrictions are currently only in place until 16 April. Read more »
My holiday is after the current 30-day no-travel period (up to 16 April) but I have a pre-existing medical condition and do not want to travel – can I get a refund if I cancel my holiday?

As with the above advice, you’re free to make the choice not to travel, but if the FCO are not advising against travel to your destination then there is no obligation on your travel company to give you a refund. Read more »
Will my Intana Insurance cover me for medical expenses if I get the virus while abroad?

Yes, for existing policies, as with any medical issue our policy will cover you, although the normal terms and exclusions apply. Read more »
What if I have a holiday home?

For the duration of time that the sites remain closed, site fees will be paused. Whilst our sites are closed they will still have staff on them. Read more »
What if I have a seasonal pitch?

If your unit is already on your Summer Seasonal pitch, we will not restrict your access to it but we urge all members to follow latest government guidance. Read more »
What happens with my membership?

We are all facing unprecedented and uncertain times and your next holiday might feel far away. Read more »
Are there any Club Sites that won’t open at all this season?

- Boroughbridge Read more »