Frequently asked questions

Look for answers using the search box below.

For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

If you can’t find the answer to your question, you can use our online enquiry form.

Find answers: Submit a question

  • What happens if I experience symptoms of coronavirus whilst on the campsite?

    If you experience any symptoms of coronavirus during your stay, (including a new, continuous cough, high temperature, or loss, or change in your normal sense of taste and smell) please leave the campsite and return home as soon as you practically can, ensuring you don’t come in to contact with others. Read more »

  • What if I am unable to travel due to Coronavirus?

    If you are unable to travel due to Coronavirus (Illness, Self-Isolation or Travel Restrictions) we recommend that you contact our Service Centre on 024 7647 5426. Read more »

  • There are now lots of different Covid-19 regulations across the UK – how do I know what to do?

    With the latest Coronavirus restrictions our Club Site network is currently closed. Read more »