Frequently asked questions

Look for answers using the search box below.

For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

If you can’t find the answer to your question, you can use our online enquiry form.

Find answers: Submit a question

  • Can I cancel my existing booking?

    Yes. Please note that our sites are seeing high demand right now as lots of people look to get away camping and make the most of the summer, we cannot guarantee alternative availability if you cancel and re-book. Read more »

  • When does the new VAT rate discount apply until?

    We have currently amended our prices to reflect the 5% VAT rate until 12 January 2021. Read more »

  • Are you applying the new VAT rates?

    Yes. The Government has made it clear it’s up to the individual business to decide whether this saving is passed on to customers; and whilst we have lost a significant amount of revenue during this period as a membership organisation we feel it’s important that we pass this discount on to our members where we are able to. Read more »

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