Frequently asked questions

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For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

If you can’t find the answer to your question, you can use our online enquiry form.

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  • Are you applying the new VAT rates?

    Yes. The Government has made it clear it’s up to the individual business to decide whether this saving is passed on to customers; and whilst we have lost a significant amount of revenue during this period as a membership organisation we feel it’s important that we pass this discount on to our members where we are able to. Read more »

  • What happens if I make a booking between now and the 31 March 2021?

    For bookings made between now and 31 March 2021 where the stay is also taken within this period all of our pricing has been updated and passes on the VAT reduction in full to bookers. Read more »

  • What if I’ve already booked before the change in VAT rate was announced?

    If you have already booked a stay with us and either paid in full or a deposit before the change in VAT rate was announced, we’re sorry but we are unable to offer or process retrospective discounts or refunds. Read more »