Frequently asked questions

Look for answers using the search box below.

For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

If you can’t find the answer to your question, you can use our online enquiry form.

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  • Can I get a refund if I cancel my Club Site booking?

    Members can amend or move a booking up to 10 days prior to arrival. Our full terms and conditions can be viewed here, if we are unable to open our sites due to Coronavirus we will provide a full refund. Read more »

  • Can I camp next to my friends/family?

    Due to current practices it will be very difficult to pitch people into groups. Where two individual bookers wish to be camped next to each other, we will do our best to facilitate, but we cannot guarantee you will be camped together. Read more »

  • What time should I arrive on site?

    Please arrive on our campsites between 1pm and 8pm. You’ll be asked to give an estimated time of arrival when booking with us. Read more »