Frequently asked questions

Look for answers using the search box below.

For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

If you can’t find the answer to your question, you can use our online enquiry form.

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  • Can I get a refund if I cancel my UK Club Site Touring booking?

    We're offering our members fully flexible bookings for stays throughout the winter – if your travel arrangements change or you are unable to travel due Coronavirus (illness, self-isolation or travel restrictions) please contact our Service Centre on 024 7647 5426 and we will be happy to help you rearrange or offer a refund. Read more »

  • Can I camp next to my friends/family?

    Due to current practices it will be very difficult to pitch people into groups. Where two individual bookers wish to be camped next to each other, we will do our best to facilitate, but we cannot guarantee you will be camped together. Read more »

  • What time should I arrive on site?

    Please arrive on our campsites between 1pm and 8pm.

    Tags: Coronavirus, UKC, UK Sites