Frequently asked questions

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For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

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Will I get a refund for a cancelled crossing or if I booked a new crossing myself?

Due to the volume of travel re-arrangements being made, and some travel providers reviewing their cancellation policies, all refunds will be dealt with in the coming weeks. Read more »
I’m currently on the Continent and I’m unable to get home. My MOT is due to run out shortly – what advice can you give?

According to the Driver and Vehicle Standards Agency, due to the current Covid-19 crisis, cars, vans and motorcycles that are due their MOT from March 30 2020 will have their MOT extended by six months. Read more »
What are my options for postponing a trip?

As a result of the extraordinary situation and customer concerns over Coronavirus, many travel companies and transport providers are doing all they can to offer more flexible booking policies at this time, such as giving customers the option to change their travel date should they wish to postpone their holiday. Read more »

If I cannot follow my initial travel plans due to the coronavirus outbreak, am I entitled to compensation?

You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside the control of the Club.

Tags: Coronavirus, ETSCRead more »
The Club says it is giving me a refund but that I’ll have to wait. Is there a time limit on this?

Currently, there is no hard and fast rule. If the Club can provide a cash refund, please be patient as we are working through a high volume of enquiries, with staff working remotely. Read more »
My balance is due to be paid, what shall I do?

The Club is not expecting balances to be paid for any holidays travelling abroad until 31 May 2020. Read more »
My balance is due to be collected by autobalance – what shall I do?

The Club is looking to suspend autobalances for any holidays travelling abroad until 31 May 2020. Read more »
Why am I being offered a refund voucher for future travel and not a cash refund?

If you booked a package (ferry and campsite, tour including transport) your booking is protected by ABTA and you are entitled to a refund. Read more »
My holiday is after the current 30-day no-travel period (up to 16 April) but I have a pre-existing medical condition and do not want to travel – can I get a refund if I cancel my holiday?

As with the above advice, you’re free to make the choice not to travel, but if the FCO are not advising against travel to your destination then there is no obligation on your travel company to give you a refund. Read more »
What do I do if I have a holiday booked to depart after the current 30-day no-travel period (up to 16 April)?

If you have a travel booking for later in the year, please be patient. The situation is changing rapidly, and travel restrictions are currently only in place until 16 April. Read more »
Will my Intana Insurance cover me for medical expenses if I get the virus while abroad?

Yes, for existing policies, as with any medical issue our policy will cover you, although the normal terms and exclusions apply. Read more »