Frequently asked questions

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For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

If you can’t find the answer to your question, you can use our online enquiry form.

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  • Will I get a refund for a cancelled crossing or if I booked a new crossing myself?

    Due to the volume of travel re-arrangements being made, and some travel providers reviewing their cancellation policies, all refunds will be dealt with in the coming weeks. Read more »

  • I’m currently on the Continent and I’m unable to get home. My MOT is due to run out shortly – what advice can you give?

    According to the Driver and Vehicle Standards Agency, due to the current Covid-19 crisis, cars, vans and motorcycles that are due their MOT from March 30 2020 will have their MOT extended by six months. Read more »

  • What are my options for postponing a trip?

    As a result of the extraordinary situation and customer concerns over Coronavirus, many travel companies and transport providers are doing all they can to offer more flexible booking policies at this time, such as giving customers the option to change their travel date should they wish to postpone their holiday. Read more »