I would like to book a ferry / Eurotunnel crossing and travel with my pet – how do I do this?
If you would like to book future travel with a pet, please fill in the form here. Your details will be sent to a dedicated inbox, and a member of our team will then contact you to discuss your travel arrangements.
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I am due to travel in the next few weeks but want to discuss my crossing.
Please use the contact us page on the web to fill in the online form and a member of our team will get in touch.
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What do I do if I want to make a new booking for a European campsite?
While we are currently unable to book campsites on your behalf, you will continue to see our European partners listed on our website, should you wish to book direct.
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What do I need to do before travelling abroad?
We recommend you check the latest guidance with your chosen operator and stay up to date with latest official advice: www.gov.uk/foreign-travel-advice
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What do I do if I want to make a new ferry booking?
For those wanting to make a new ferry booking this can be done via the Club’s website only. However, please ensure you check the FCO travel advice for countries you plan to visit and review the terms and conditions for your chosen carrier, particularly around cancellation policies, before booking.
We are working through re-bookings and new bookings in travel date order.
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I have a ferry / Eurotunnel voucher that I want to use for future travel?
Customers who have received a voucher or credit for an unfulfilled crossing are able to register their request to rebook via this online form.
Please provide as much information as possible to allow our small team of advisors to check availability ahead of calling you to process the booking.
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Will my Intana Insurance cover me for medical expenses if I get the virus while abroad?
Yes, for existing policies purchased before 23:59 on 17 March 2020, as with any medical issue our policy will cover you, although the normal terms and exclusions apply. However, if you purchased a policy after 23:59 on 17 March 2020 (new, extension or renewal), Intana have had to withdraw the majority of cover from policies for any claims arising from, or related to Coronavirus (COVID-19 or any strain thereof), with the exception of Medical Emergency & Repatriation for trips dates starting on the 1st June 2020 or after.
See our Intana Insurance FAQs >>
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When will I be able to re-book Escorted Tours?
In order to protect the wellbeing of our members, we have taken the difficult decision not to operate any tours at this time. Talking to our partners on the ground we do not believe we would be able to deliver our tours to the standard members have come to expect and enjoy.
As soon as we can plan for and operate these safely and in line with Club expectations, we will update our members through our website, emails and the Club magazine when these products go back on sale.
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What is happening with summer and winter rallies?
Due to the current situation, our programme of rallies is no longer going ahead. As restrictions change it may be that travel to more of Europe does become possible, but our rallies offer so much more. As a Club, we want to provide you with the best possible activities and experiences. We feel we would be unable to deliver our rallies to the standard we have built over the years that you have come to expect and enjoy.
As soon as we are able to plan for and operate these safely and in line with Club expectations, we will update members through the usual channels of email, web and magazine.
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