App Support


Compatible devices for SiteSeeker and Out & About Apps

Currently the list of compatible devices are as follows:

Apple / iOS (version 3.0 and above)

OS: iOS version 8+
Devices: iPhone 4S, 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus

The iOS app is an iPhone app but can be installed on iPads, make sure you select to show phone apps in iTunes to make the app discoverable.

What version of the Apple OS or iOS do I have?
1. Open the Settings App on your Device.
2. Select the General Option.
3. Choose the About Option at the top of the list.
4. Scroll down until you see the Version Entry. This is the version of iOS that you are running.

Android (version 3.0 and above)
OS: Jelly Bean 4.1+
Devices: The app has been built to cater for devices with low, medium and high resolution screens. The app will run on Android tablets but has not been optimised for this. Unfortunately we do not support Kindle Fire HD devices or any device running on a bespoke version of the Android OS.  Devices also must have GPS capabilities.

What version of the Android OS do I have?
1. Go to your menu.
2. Tap settings and then go to about phone.
3. Scroll down to where it states your Android version.


SiteSeeker App


Getting Started

When you first start the app you will be asked to sync data. The app downloads the latest list of campsites onto your device. This is so that you can still use the app when you are without a data connection.  Syncing is best carried out whilst connected to the internet over a WiFi connection.

If you have a problem syncing please try again using the 'Sync now' option under settings.
After the initial sync the app will check for any new data based on the update options under settings. You can also manually check for updates under Settings.

SiteSeeker App

Finding Sites

 The app allows you to search and find sites in a number of different ways.

Search
Search by a location name to find sites near to the given location. Alternatively, search by name to see a list of sites that match the entered term. You can filter your search results by tapping the ‘Filter’ button in the top right of your search results and changing the settings.

Browse
Browse through all sites by site types and geographical areas. Browsing can be done with no data connection.

Nearby
Nearby searches your current location and shows you all the sites around you on a map.

 

Favourites

SiteSeeker iOS 3.0 FavouritesAdd a site to your favourites by tapping the star icon in the top right corner of a site’s listing. This is a good way of saving multiple sites that you may want to view later or creating a touring itinerary.

View your list of favourites by tapping the More tab at the bottom of the screen or the favourites button on the home screen.

Swipe a site in the favourites list and tap it to remove it.

 

 

 


 

Log in

SiteSeeker Android 3.0 LoginClub members using the app can get access to over 1,500 Certificated sites once logged in using their membership number on the first visit.

To log in members will be asked to enter their membership number.  Once entered tap the log in button and the members only sites will show.

Household memberships will allow log in on various devices in a household.


App passcode

We only require that members enter their Club membership number to unlock the app.  We do not require an app passcode or a name to unlock.  These are requirements made by other app stores.  At present we have only released our app to Google Play and iTunes app store.


Troubleshooting


I can't see certificated sites
Select log in on Apple device or unlock on Android device from the icon on the home screen.

I am being asked for an app passcode when I launch the app.
Our app only requires you to enter your membership number to unlock it.  An app passcode is not required.  Currently we have only released our app to Google Play and iTunes app store.

SiteSeeker and Out & About Location Help


SiteSeeker

How does SiteSeeker use your location?

In order to protect your privacy all iOS apps, and Android apps running on Android 6 (Marshmallow) or newer, will ask your permission before they have access to your location. SiteSeeker uses your location to:

  • Show near by sites on a map or in a list
  • Zoom the map to your current location (iOS only)
  • Tell you how far away each site is from your current location

Giving SiteSeeker access to your location

1. On iOS, when you start SiteSeeker for the first time you will be asked the question:

Allow "SiteSeeker" to access your location while you use the app?

On iOS, if you tap "Don't Allow" then if you want to grant access to your location then you will need to:

  • Open the Settings app on your iPhone or iPad
  • Select SiteSeeker (you will need to scroll down near to the bottom to find it)
  • Tap Location, which will probably say Never (as you didn't grant access)
  • Choose While Using the App. The next time you start the app SiteSeeker will now be able to use your location.

2. On Android phones or tablets running Android 6 or newer you will be asked once you have logged in (or skipped login) the following question:

Allow SiteSeeker to access this device's location?

On older Android devices you implicitly give permission for your location to be used when you install the app and review permissions.

If on Android you chose Deny then at the bottom of the map, on the NEARBY tab, a button which appears which says SOLVE THIS PROBLEM. Tapping this button will help you to resolve the issue with the app not having access to your location.

Why can't SiteSeeker find my location?

Sometimes you might find that SiteSeeker can't determine where you are. If you have checked that SiteSeeker has been granted access to your location then it might still have issues due to one of the following reasons:

  • You are inside where there is no Wi-Fi and your device doesn't have any cellular features (for example an iPad which doesn't have 3G/4G or an iPod Touch)
  • Your device is in airplane mode. On iOS devices swipe up from the bottom of the screen and check that the plane symbol isn't highlighted. On most Android devices swipe from the top of the screen to see if airplane mode has been turned on.
  • Location services is switched off for all apps. On most Android phones this can be changed by swiping down from the top of the screen. On iOS devices load the Settings app, choose Privacy and make sure Location Services is shown as On.


Out & About

How does Out & About use your location

In order to protect your privacy all iOS apps will ask your permission before they have access to your location. Out & About uses your location to:

  • Show your position on the map of events
  • Provide driving directions to an event from your current location

The current version of Out & About for Android does not need to explicitly ask your permission to use your location even on newer versions of Android. This will change in a future version.

Giving Out & About access to your location

On iOS, when you view the list of events for the first time you will be asked the question:

Allow "Out & About" to access your location while you use the app?

On iOS, if you tap "Don't Allow" then if you want to grant access to your location then you will need to:

  • Open the Settings app on your iPhone or iPad
  • Select Out & About (you will need to scroll down near to the bottom to find it)
  • Tap Location, which will probably say Never (as you didn't grant access)
  • Choose While Using the App. The next time you start the app Out & About will now be able to use your location.

Why can't Out & About find my location?

Sometimes you might find that Out & About can't determine where you are. If you have checked that Out & About has been granted access to your location then it might still have issues due to one of the following reasons:

  • You are inside where there is no Wi-Fi and your device doesn't have any cellular features (for example an iPad which doesn't have 3G/4G or an iPod Touch)
  • Your device is in airplane mode. On iOS devices swipe up from the bottom of the screen and check that the plane symbol isn't highlighted. On most Android devices swipe from the top of the screen to see if airplane mode has been turned on.
  • Location services is switched off for all apps. On most Android phones this can be changed by swiping down from the top of the screen. On iOS devices load the Settings app, choose Privacy and make sure Location Services is shown as On.