Free Wi-Fi on Club Sites
The stay connected Club
Whether you want to share photos of your holiday, check the weather or browse for local attractions and events, you’ll be pleased to know that Wi-Fi is now free across the majority of Club Sites.
We have listened to your feedback and understand how important it is for you to stay connected during your stay. Our Site Wi-Fi network is owned by the Club and powered by Infinium, providing internet access from hotspots across the majority of Club Sites. The campsite team can advise where the hotspots are at each location.
Coverage and speed
Our Wi-Fi coverage typically extends 50-100 metres from the antenna. The speed of the connection is dependent upon the distance to the local exchange from the campsite and the number of users trying to access the service at the same time.
While Wi-Fi is free and available across multiple Club Sites, your experience of the speed and strength may differ due to our rural locations and also your neighbouring campers. For this reason, downloading television shows or films can sometimes be a struggle. If you like to watch programs while away, our advice is to download them at home and have them ready to watch when you're on site.
With the exception of the campsites mentioned below, all of our Club Sites have free Wi-Fi, making it a convenient way to stay in touch with friends and family and check travel information. Some of our locations offer independent Wi-Fi through different providers at an additional cost, so please visit the site reception to arrange access. These are:
- Cheddar Mendip Heights
There are also 5 sites that do not offer Wi-Fi access which are, Crowden, Glencoe, Loch Ness Shores, Speyside by Craigellachie and West Runton.
Wi-Fi Customer Service
If you are experiencing issues with your Wi-Fi connection, please call our network providers Infinium who are available 24 hours a day, 7 days a week on 01253 501 653. Alternatively, you can email email@example.com
Please note that previously issued Wi-Fi vouchers will no longer be valid.
For all other enquiries, please contact our Service Centre on 024 7647 5387.
View our Wi-Fi frequently asked questions.
Terms and Conditions
If campers or Club Sites experience any problems with their Site Wi-Fi service they need to call the helpdesk on 01253 501 653. Calls to the helpdesk cost 4.25p per minute from a BT landline, other operators may charge an additional rate.
Please refer to the downloads above for the Site Wi-Fi Complaints Procedure.