Privacy Policy

The Camping and Caravanning Club respects your right to privacy. In the statement below you will find full details of how the Club protects and secures your personal information.

What information do we collect?

The Club website collects such information as the IP address (location of your computer on the internet), what pages were accessed and file downloads from the site. Monitoring of such information helps the Club determine the activity on the website and which pages are most popular. This information is used to develop and improve our services online to Club members. Additionally, in the event of a breach of security this information may be used to aid detection. 

What data do we collect?

Within our website there are certain areas which require you to submit personal information within a form, such as joining online, requesting information such as a brochure or making an enquiry. These are necessary to allow us to service your membership or request. This information may include name, address, telephone number, email address, country of residence and your age. In addition when joining or renewing your membership or booking sites online we will need to know your Credit or Debit Card details and expiry date, along with issue number (for Switch only) and Direct Debit details.

How is personal data secured?

All data gathered is processed through a 'Secure Server'. All of our forms, in particular those which request credit card or bank details use the SSL (secure sockets layer) protocol for encryption. Most browsers (including current versions of Microsoft Explorer and Netscape Navigator) support SSL. The link between your browser and the server is secure if your browser displays a small padlock or key symbol somewhere in the frame, or the address bar shows a web address beginning 'https://' (rather than http://). Additionally, you can check the SSL licence is relevant and current by simply clicking on the padlock symbol. 

How do we use your data?

The Club will use the information you provide to us in order to:

  • process your new membership applications and renewals submitted to us
  • process your site bookings
  • supply information requested through the website, such as brochures
  • verify financial transactions
  • investigate and resolve any problems with any services supplied to you
  • improve the content of our web pages
  • carry out research on our visitors in order to improve the service offered to you

The Club will also use this information to service your membership including providing you with your monthly magazine. We may also occasionally wish to use this data to send you information which may be of interest to you. This will only come from us or our dedicated Member Service providers. Any correspondence you receive will also give you the opportunity to opt-out at any point if you would prefer not to continue receiving information.

Does the Club share personal details? 

No, the Club has a policy to not provide your personal data to any third parties other than dedicated Member Service providers, a full list of these providers is available on request. 

Links to third party sites

Our site contains links to external websites. Links to other services not operated by The Camping and Caravanning Club are solely for your convenience. The Club is not responsible for the accuracy, content or the privacy practices of third party websites. Reference to any products, services processes, trade names, trademarks or other information of third parties does not imply or constitute an endorsement, sponsorship or recommendation by the Club.

Marketing email communications

The Club sends out email newsletters from time to time including promotion offers and discounts. We are able to track when these messages are opened and which links contained in the emails you choose to use. This allows us to see what information is of interest to members and to tailor future messages accordingly. If you wish to Unsubscribe from receiving future messages you can click the Unsubscribe link at the bottom of the email message. We also use email messages to service your membership, these include renewal notifications, reminders and voting instructions. If you are an online member all of our communications with you will be done via email. You are unable to unsubscribe from these emails as they are all about your membership.

Use of cookies

The Camping and Caravanning Club uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. More information about DoubleClick, including information about how to opt out of these technologies, go to their website.

Other important information

If you wish to contact The Camping and Caravanning Club to see a copy of all the personal information held about you please use the following address information to do so:

The Data Controller
The Camping and Caravanning Club
Greenfields House
Westwood Way
Coventry
CV4 8JH