The Fight is On - Club Battles Toilet Terrors!

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Tuesday 19 February 2013

Toilet terror is gripping the nation according to new research by The Camping and Caravanning Club.

In a recent Onepoll survey carried out on behalf of the Club, campers believe that the most horrifying things to find on a campsite are unflushed loos (33%), overflowing toilets (32%), soiled toilet seats (29%) and used plasters left in the shower blocks (25%)!

Moreover, holidaymakers think that unclean toilets are more horrifying than discovering wild animals roaming around sites at night (6%) and creepy crawlies in tents, caravans or motorhomes (17%)!

In fact clean washrooms are the most important factor when choosing a campsite (30%).

These findings come on the day the Club launches its ‘Clean Washrooms Guarantee’, which is aimed at regaining the nation’s trust by reassuring campers that its washrooms are of the highest standards of cleanliness.

Campers who aren’t happy with the cleanliness of a Club Site’s washroom facilities can make a complaint to site staff and if it can’t be resolved within a two hour timeframe will be recompensed with a free night.

And the response to the Club Promise is encouraging as 77% of campers find a clean washroom guarantee appealing and the same numbers are more likely to book a site that offers this assurance.

Other key findings include:

  • 79% of campers agree unclean washrooms would impact negatively on their experience 
  • Just 16% of campers believe that campsite toilets are ‘very’ clean.
  • 41% of campers have found hairs in plug holes in UK campsite washrooms.
  • 36% of campers have found unflushed toilets or a lack of toilet roll. 
  • Clean washrooms are even more important to older campers with 41% agreeing it is the most important factor compared to 27% of family campers.
  • Men are more likely to have experienced dirty toilet brushes (24% compared to 15% women).
  • Over 50s are more likely to have experienced cobwebs (36% compared to 27% family campers).
  • Women are more likely to be horrified by dirty toilet brushes (22%) than men (16%).

Supporting the Club Promise is ‘How Clean is Your House’ Television Presenter and 2009 I'm a Celebrity…Get Me out of Here! runner-up Kim Woodburn.

Kim is impressed by the level of cleanliness of the Club’s washrooms and she said: “As you will know, cleanliness is of prime importance to me so you can only image my trepidation when asked to take a look at some campsite toilets!

“However after visiting the Club’s sites, I was extremely impressed by the Holiday Site Teams’ dedication in providing clean washrooms – it really was home-from-home!

“I would urge any holidaymakers who are initially scared by the thought of ‘toilet terror’ to try pitching up at a Camping and Caravanning Club Site – they’ll definitely put your mind at ease.”

Watch Kim’s trip to Blackmore Camping and Caravanning Club Site online, and visit:

Kim will be a guest of the Club at today’s Spring Caravan & Camping Show (Tuesday, February 19).

Raymond Boyd, Managing Director at the British Toilet Association, is also supporting the Club’s Promise and added: “The highest standards of provision and hygiene can only be assured when organisations evoke the uppermost levels of facilities management.

“The BTA recognises that The Camping and Caravanning Club continues to set a premier example of the cleanliness levels that can be achieved.

“With more and more people choosing to travel and holiday throughout the UK it has become vitally important for visitors to be able to identify and locate good quality washroom facilities that enable them to freshen up and enjoy their holiday in comfort.”

‘Clean Washrooms Guaranteed’ is the overarching element of the Club’s ‘Perks’ campaign which will run throughout 2013.

The Club’s Director General Robert Louden said: “The Promise is one of the Club’s greatest Perks and we look forward to welcoming campers to our Club Sites and providing them with washrooms that are of the highest standard of cleanliness.”

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Editorial Notes:

  1. The Camping and Caravanning Club is 110-years-old and is the largest and oldest Club in the world for all forms of camping. It has 109 award-winning sites throughout the UK and, through a partnership with the Forestry Commission, now runs and manages a further 20 Camping in the Forest Touring Sites.
  2. was launched on Monday, April 18, 2011.
  3. The online omnibus panel used (Onepoll) week commencing November 26 with a 1,250 total sample, evenly spread across geographical locations within the UK.