Club Cancellation policy

Members joining or renewing are entitled to a cooling off period of 8 weeks, subject to not having benefitted from any Club Services, including UK Club Sites, European Travel Services, Ready Camp, Camping in the Forest, Club Care Insurance or RAC Arrival.

Switching between membership types

Switching from Digital to Paper Membership after joining:
Members have up to 8 weeks from their joining date to switch between membership types. Switching from Digital to Paper will incur a fee (appropriate to the difference between the two membership types in the current membership year)

Switching from Digital to Paper Membership after renewal:
Members have up to 8 weeks from their renewal date to switch. The Membership renewal is for a 12 month period from the date of renewal and members will receive all publications issued within the 12 month period. Switching from Digital to Paper may incur a fee (difference between the two membership types in current year)

Please note that members switching from Digital to Paper Membership will not receive copies of directories or magazines issued in the previous subscription year

Switching from Paper to Digital Membership after joining or renewing:
The Club will not offer a refund if a member chooses to switch from Paper to Digital Membership. We will arrange for the switch to Digital Membership to start from your next renewal date. Members may continue to receive the printed publications during this time.

Cancelling membership

Cancel a new membership:
New members may cancel their membership up to 8 weeks from their initial join date. To cancel and receive a full refund, your membership cards must be returned with a written confirmation of your request. We cannot issue a refund if any of the Club services have been used within this 8 week period, or if the membership cards are not received at Greenfields House.

Cancel a renewed membership:
Members may cancel a recently renewed membership up to 8 weeks from their renewal date. To cancel and receive a full refund, your current membership cards must be returned with written confirmation of your request. We cannot issue a refund if any of the Club services have been used within this 8 week period, or if the membership cards are not received at Greenfields House.

Cancellations after the 8 week period:

  • Outside of the 8 week period, we will not issue any refunds.
  • Members who do not wish to continue to be a member of the Club at their next renewal date, can continue to receive magazines and benefit from members discounts, but no renewal notice will be issued.

Membership

Membership runs for 12 months from the date of joining or renewing.

All cancellations and refunds must be requested in writing. A cancellation will cancel the household membership and all those members listed within the household. (Notification of cancellation will be sent to both members where applicable) Upon any cancellation of membership the current Membership cards must be returned to The Camping and Caravanning Club, Membership Administration Dept. Greenfields House, Westwood Way, Coventry, CV4 8JH.

Any Membership cancellations requested after the 8 week deadline will not be eligible for a refund. Applicable refunds will be credited back as per the original payment method or most recent payment method on the membership record.

Members shall cease to be eligible for applying for member discounts from the date the membership is terminated. From cancellation, Members liability will be as stated in the Members Undertaking agreed to when joining the Club. Members will lose voting rights upon cancellation of their membership.

Cancellations and subsequent refunds due will be processed by the Membership Administration team within 28 working days of us receiving returned membership cards:

Address: The Camping and Caravanning Club Greenfields House,
Westwood Way,
Coventry,
CV4 8JH


Tel:
02476 475442


Email: membershipservices@campingandcaravanningclub.co.uk