What if I’ve already booked before the change in VAT rate was announced?
If you have already booked a stay with us and either paid in full or a deposit before the change in VAT rate was announced, we’re sorry but we are unable to offer or process retrospective discounts or refunds. If your balance is due to be collected upon arrival the amount taken will be as per your original booking confirmation.
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What if I sell my unit during the Season?
You can sell your unit during the Season, but you would have to cancel your booking and the new owner would have to apply under their own membership, if they want to continue staying on the Site.
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What happens to Holiday Home site fees during the time sites are closed?
Site fees should continue to be paid in full or monthly by Direct Debit as normal.
Although many similar businesses did not offer refunds on site fees (and we were not legally required to do so), we wanted to do the right thing for our members and offer a refund for the prolonged period of closure over the main season (April – June). We acknowledged that Holiday Home owners were not able to use their homes during the main summer season. Now that we have left the main season we are advising that site fees are due as normal. We hope you understand that the financial impact of Coronavirus on the Club has been significant, we still have costs to cover even through periods of closure due to government legislation, our Site Managers will continue to be on-site, maintaining the grounds and facilities and the security of the site.
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What does the Towing Service include?
The Towing Service includes the removal of your unit from the Storage area to a pitch and the return when you leave.
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What does a Seasonal pitch include?
A Seasonal pitch includes the hire of the pitch and access to electric hook-up for the period specified. The joint members and their children up to 18 can then stay in the unit throughout the Season, without paying any pitch fees. Please remember to disconnect your hook-up when you leave site for an extended period.
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What happens if I cannot connect to Wi-Fi?
Firstly, check your Wi-Fi is enabled so you can connect to the network and you entered your access code correctly. If you need technical assistance, please call the support helpdesk which is powered by Infinium on 01253 501 653. (Calls are charged at standard national rate).
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What happens if I make a booking between now and the 31 March 2021?
For bookings made between now and 31 March 2021 where the stay is also taken within this period all of our pricing has been updated and passes on the VAT reduction in full to bookers. You do not need to do anything, this will automatically be processed as part of your new booking.
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What happens if I experience symptoms of coronavirus whilst on the campsite?
If you experience any symptoms of coronavirus during your stay, (including a new, continuous cough, high temperature, or loss, or change in your normal sense of taste and smell) please leave the campsite and return home as soon as you practically can, ensuring you don’t come in to contact with others. Leave a message on the site telephone so they are aware of your early departure.
Once you have arrived home, you should contact the NHS to arrange a test and continue to follow government guidance on self-isolation and social distancing.
Please note, for public health and safety, your contact information may be shared with NHS Test and Trace if this situation arises.
Tags: Coronavirus, UKC
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What time should I arrive on site?
Please arrive on our campsites between 1pm and 8pm.
Tags: Coronavirus, UKC, UK Sites
What time can I access my unit?
Units can be removed from Storage with 24 hours notice (48 hours for Tavistock) between the hours of 9am and 6pm. If you wanted to move your unit after 6pm, please discuss this with the Site Team and it can only be until 8pm at the latest.
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What touring sites are currently open?
Our campsite network is currently closed until at least the 15th February.
Tags: Coronavirus, UKCRead more »
What travel guidance is in place when travelling to Spain?
The Spanish government has recently announced that from the 23rd November, passengers arriving in Spain need to provide a negative COVID-19 PCR test, carried out within 72 hours prior to arrival in Spain.
Only PCR tests will be accepted. Rapid antibody tests, Antigen detection tests or other high-performance serological tests (CLIA, ECLIA etc) will not be permitted. The test result can be provided in paper or electronic form, but the supporting document MUST be the original, written in either Spanish and/or English.
The requirements are very specific, and we strongly recommend that members research them thoroughly, before travel. Additionally, travel restrictions vary by region and country and are subject to regular change.
Please check with your ferry operator for the very latest guidance and advice.
Tags: Coronavirus, ETSC
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What travel guidance is in place when travelling to France?
There is a requirement from French authorities that all individuals entering France must complete a sworn statement declaring an absence of COVID-19 symptoms.
The statement, a copy of which can be found here should be completed prior to presenting at check-in in the UK and should be kept with individuals and presented if necessary during disembarkation in France.
Please check with your ferry operator for the very latest guidance and advice.
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What is the privacy policy?
The Club takes the storage and processing of our members and non-members data very seriously and we have policies in place to protect your information. For more information on how the Club handles your data, please visit the following link: https://www.campingandcaravanningclub.co.uk/aboutus/ privacy-policy/
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What is a CCI Card and do I need one when camping in Europe?
A Camping Card International (CCI) is a handy identity card containing your passport details which can be left with reception instead of your passport. The card also provides third party insurance. A CCI is not essential when camping in Europe but if you are attending a winter or summer rally, the Club insists that all members purchase a CCI.
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What if members forget to ‘opt in’ to receive Out and About before April 2019 issue?
All members with Paper Membership will be able to opt in to receive Out & About magazine at any point in the future. Every issue of the new-look Camping & Caravanning will have pages up front, in a prominent position, to promote social camping and the Out & About magazine, website and app.
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What is happening with summer and winter rallies?
Our programme of 2020/21 rallies are no longer going ahead. As restrictions change it may be that travel to more of Europe does become possible, but our rallies offer so much more. As a Club, we want to provide you with the best possible activities and experiences. We feel we would be unable to deliver our rallies to the standard we have built over the years that you have come to expect and enjoy.
As soon as we are able to plan for and operate these safely and in line with Club expectations, we will update members through the usual channels of email, web and magazine.
If you are enquiring for a 2021 booking, we are unable to make a booking at this time due to the uncertainty but will update members through our website, emails and the Club Magazine when these products go back on sale.
Tags: Coronavirus, ETSC, rallies,Read more »
What is the difference between Digital and Paper Membership?
Paper Membership costs £47 for the year and include all of the Club's publications. When joining as a Paper member, you will receive a SiteSeeker guide and each month a Club Magazine will be sent to you.
Digital Membership costs £41 for the year and you will access all the Club's information via the internet. You are able to download the magazine app which will allow you to read it on the go. You also have access to the SiteSeeker app so you can search for UK Club sites, CITF sites, Certificated and Listed sites.
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What is Out and About magazine?
Out & About magazine is published each month and contains all the information members need to know about the Club’s Social Camping activities, including full listings of Meets and Temporary Holiday Sites organised by the Club’s local groups. Out & About will be produced as a stand-alone magazine alongside the January 2019 issue of the main Club magazine Camping & Caravanning, and each month beyond this date. All Club members with Paper Membership will receive Camping & Caravanning magazine plus the new Out & About magazine for three consecutive months, from January 2019 to March 2019 issues.
Beyond this date, everyone with Paper Membership will need to ‘opt in’ to receive it.
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What do I need to complete in the booking calendar to see availability?
If you’d like to see all campsites within a particular region:
- Select the region you would like to go to in the ‘Destination’ field
- Select the red ‘Search Club Sites’ button
- This will take you to a list of campsites within that region where you’ll be able to see availability.
If you know the dates you’d like to go away:
- Select the region you would like to go to in the ‘Destination’ field
- Select the dates you’d like to stay
- Select the red ‘Search Club Sites’ button You’ll get a refined list of campsites available for your chosen date within the region
If you complete all of the fields, apart from the ‘Campsite’ field you will see a list of all campsites available based on the information you have provided, giving you the most accurate results.
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Travel Services - Will my EHIC card be sufficient cover when in Europe?
The European Health Insurance Card (EHIC) entitles the holder to certain medical benefits in many European countries. It is not a substitute for your holiday insurance policy, since it will not cover you for major medical costs such as repatriation back to the UK. The Club will be very happy to prove a quote for your personal insurance (and also motor breakdown cover) through our partner Intana. Please call one of our Travel Specialists on 024 7642 2024 for a quote.
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Travel Services - Why have I been charged a site booking fee?
If a campsite is booked without a return ferry then we charge a site booking fee. A great amount of work goes into making available and administering a campsite booking. If a site only is booked, the margin we receive for the booking is a very small amount, and does not cover the Clubs overheads and costs associated with providing this service to Club members. We therefore charge a £15 site only booking fee on summer site bookings and £75 for winter sun bookings. We have negotiated some very good deals with the ferry companies we work with and we will not be beaten on price so it is always worth asking us for a quote.
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Travel Services - Will site facilities by available all season?
Site facilities, eg swimming pools, bars, entertainment etc, may operate fully only in peak local holiday season, which doesn’t always match UK holiday dates. In low season, sites usually only open a minimum of sanitation facilities, which are often unisex. In high season expect queues at wash-blocks.
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Trying to contact a CS site and the contact details are incorrect / not contactable
The Siteseeker book is produced biennially, which means we are unable to make additional changes until the next edition. However, site amendments are published each month in the Club magazine and are made to a site’s online listing. Sites can be found here.
If a site remains uncontactable please call the Exempted Camping team on 024 7647 5198.
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Travel Services - Will the site be noisy in high season?
Some of the large, busy sites are not quiet until midnight (or after). Sites with activity programmes usually have one musical evening or more per week (eg karaoke, disco)..
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Travel Services - Why does my satnav take me about 30 miles from my destination?
This is probably because of the way your sat nav is set up. GPS coordinates can be expressed in different ways:
1. DD.ddddd (decimal degrees). This is the format used by the Club in its campsite local directions
2. DD°MM.mmm’ (degrees, then decimal minutes)
3. DD°MM’SS.s” (degrees, then minutes, then decimal seconds) You can usually change the format quite simply by looking through the menu system for the different settings. Alternatively, there are conversion applications online, such as https://www.fcc.gov/media/radio/dms-decimal, but it is usually quicker and easier to simply change the notation on your own GPS unit.
4. If travelling north-south through the middle of France or the east coast of Spain, you may well cross the Greenwich Meridian, that is to say 0° longitude on GPS units. Be careful to input ‘E’ or ‘+’ for east and ‘W’ or ‘-‘ for west, as appropriate according to the coordinates of your destination, or you could take the wrong direction.
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Travel Services - Do the Club run continental rallies in winter and summer?
Yes we provide a full programme of rallies covering the whole year. Please see www.myccc.co.uk/travelabroad/rallies
Don’t forget to buy your CCI card as you will need this for a rally.
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Switched from Digital but unable to get a SiteSeeker guide.
The SiteSeeker Guide is published every 2 years so the next issue will be sent to eligible members in January 2019. The annual fee set for membership is based on the year ahead and therefore covers all future publications within the next 12 months. This means you will receive all future material produced within your membership year, sent to you as requested in a paper format. The last Siteseeker guide was produced in January 2017, at which point you were a Digital member which is why a copy was not sent to you. You are able to purchase a copy of the SiteSeeker Guide for £10, by calling our Membership Team on 02476 475 442.
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Travel Services - How do I pay my balance online?
Unfortunately, this is not possible at the current time and you will have to call one of our Travel Specialists on 024 7642 2024.
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Travel Services - When do I have to pay the balance for my holiday booking?
Please refer to your confirmation invoice for the latest date for payment. The full amount must be received by us no later than 60 days before your departure date.
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Travel Services - What do I do if I have a problem on-site which I can’t resolve with the site reception?
If you cannot find a resolution to a problem with the site, contact our Travel Specialists during office hours. A priority number is included in your holiday pack. It is always best to give us a call and we can usually find a resolution rather than leaving it until you return to the UK.
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What coverage am I likely to receive whilst on site?
Sharing a limited bandwidth with others may also vary the speed of service with some sites being a distance from the exchange. Our service is suitable for basic web surfing and emails but not updates or streaming e.g. BBC iPlayer, YouTube and Skype.
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What can I store in the Storage area?
Storage is generally for camping units such as, Caravans, Motorhomes, Trailer Tents, Folding Camper and converted units that have been approved by The Club. Unfortunately we are unable to store other types of vehicles. If collecting a Motorhome in order to tour, it may in some circumstances be possible to temporarily leave the car used to travel to Site in the space left by the Motorhome removal.
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What devices are compatible with the Wi-Fi?
All devices that have a web browser are compatible with the Wi-Fi, i.e. Smartphones, tablets and laptops.
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What do I do if I want to make a new ferry booking?
For those wanting to make a new ferry booking this can be done via the Club’s website only. However, please ensure you check the FCO travel advice for countries you plan to visit and review the terms and conditions for your chosen carrier, particularly around cancellation policies, before booking.
We are working through re-bookings and new bookings in travel date order.
Tags: Coronavirus, ETSC
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What do I do if I want to make a new booking for a European campsite?
We are awaiting further advice from the FCO regarding our country and travel to others, ahead of being able to advise on future bookings or on enquiries for 2021. Whilst we are currently unable to book campsites on your behalf, you will continue to see our European partners listed on our website, should you wish to book direct. If you have a cancelled campsite booking and wish to continue with your travels and rebook your campsite(s), you can find the relevant campsite contact details on your original confirmation invoice.
Tags: Coronavirus, ETSC
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What are the terms and conditions of using the Wi-Fi?
Please visit the following link to view the terms and conditions of using Club Site Wi-Fi: www.campingandcaravanningclub. co.uk/wifiterms/. Please note, The Club does operate a Content Filtering policy to prevent inappropriate use.
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Unit size is incorrect
Providing your unit is no bigger than 8x5 meters (including awning), there is no need to worry. However, you can amend the unit size by contacting our Reservations Team on 02476 475 442 or email us Service.Centre@campingandcaravanningclub.co.uk.
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UK - How do I amend or cancel my booking?
If you wish to amend or cancel your booking you will need to call the UK Club Reservations Team on 02476 475 426 who will be happy to go through your requirements, advise you of availability and make the necessary amendments or process your cancellation. UK Club Reservations are available from 8am to 5.30pm, Monday to Friday Saturday, 9am to 1pm (January – August).
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We have so many hard-standings/why are tents second class?
Hardstanding development is in direct response to demand with the key area of growth in camping activity in recent years being seen in motor-homing. We do not however believe tents are “second class” at all – in fact a tent is likely to be where most people start their love affair with the outdoors and the Club will always have plenty of grass pitches for tent campers.
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What are all the other attachments on my confirmation invoice which I am unable to download?
Our logos for Twitter, Facebook etc can sometimes appear as attachments.
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What about my Certificated Site booking?
Certificated Sites, in line with the Club, will follow local and national regulations and guidelines regarding whether they are able to open or not.
Certificated Sites are privately owned so if you have any questions regarding your booking, site information, arrival date or facilities, please contact them directly.
Tags: Coronavirus, CSCRead more »
Why is there a minimum stay?
Minimum stays ensure the best utilisation of our pitches by the widest number of campers and prevent pitches from being blocked to longer bookings by short stays. This in turn helps constrain pitch fees to campers. The principle applies to advanced bookings, so enquiring direct with site on the day of arrival may at times enable a shorter booking if there is space. We also endeavour to find space for any un-booked “off-road” camper.
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Why have you removed the quick book link for Club Sites?
If you know which Club Site you would like to stay at, you can book that campsite directly by leaving the ‘Destination’ field blank and going directly to ‘Campsite’ which will give you a list of all of our Club Sites. Here you can select the campsite you’d like to stay at and book your stay in the same way as you would have using quick book.
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Why isn’t my device supported?
We have developed our website to be responsive on mobile and tablet devices. Based on data gathered which measures traffic to our website, we have, to the best of our ability, ensured the booking pages work for the majority of devices.
We regularly check and monitor this information and will continue to improve our user experience to ensure the most current and popular devices and operating systems are catered for.
Of course due to the amount of different devices available, you may experience issues with yours. If this is the case, please help us by using the online feedback form.
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Will I get the lower VAT rate on holidays after 31 March 2021 if I book and pay now?
No, the reduced VAT period closes on 31 March 2021 and only applies to holidays booked and stayed between the 15 July 2020 and 31 March 2021
Tags: VAT Changes
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Why weren’t members consulted on changes to Out and About?
They were. The magazine team has acted on member feedback through surveys, letters and traffic to the digital editions of Camping & Caravanning magazine.
The proposal to produce the Out & About listings as a standalone magazine was presented to a series of Club Committees staffed by elected voluntary officers over a number of months.
At each committee the team received valuable feedback and evolved the proposal, before presenting it to the Club’s National Council, which is the most senior governance body for the Club and in law is the Club’s Board of Directors. It consists of representatives from the Regions and Sections, elected by Club members.
Following a lengthy debate to consider all aspects of the proposal, National Council gave approval to produce Out & About as a stand-alone magazine.
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Why have the campsite reviews been removed?
We’re currently working on updating the reviews for our campsites to include additional filtering options. They haven’t been included in this release but we plan to go live with them as soon as possible.
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Why does it need to be ‘opt in’ rather than ‘opt out’?
A significant majority of members tell us they don’t use the Out & About pages. Opting in to receive Out & About magazine is in the majority interest and saves on workload and waste.
Our reader research reveals that the significant majority (84%) of Club members are not acting on the Out & About pages in the form that they’re currently published.
So opting in to receive the new Out & About magazine, rather than opting out, is in the majority interest. It saves tens of thousands of copies of Out & About magazine potentially being consigned to the bin.
As well as the print, production and postage cost, it takes significant staff hours to adjust each member’s details, and opting in reduces this workload.
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Why do you need my details?
The Camping and Caravanning Club require personal information at login to comply with regulatory Investigatory powers act. This information will be made available for authorities as required and not for marketing purposes.
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Why does my booking cost so much?
Regrettably the cost of maintaining and developing the network of Club sites has grown over the years. A number of our sites are in need of investment to ensure they continue to deliver the qualities expected from the Club or even improve beyond this to keep them attractive to future Members. Two main changes have effectively been made to help the Club achieve this; firstly the restructure of base prices to ensure a degree of income can be generated allowing planned investment, and secondly the introduction of flexible pricing to enable greater responsiveness to camper demand and the value on offer.
Your Membership discount or Age Concession discount may not have been applied to your booking. Please contact our reservations Team on 02476 475 442 and they will be able to check this for you.
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Why has the Club decided to stop sending Out and About listings to all Paper Members?
It’s not doing the best job of promoting Social Camping in its current format. Feedback shows that only 16% of magazine readers act on those listings in print. Distributing 328 pages of Out & About listings in print each year to everyone with Paper Membership is very expensive. Also, the Club’s Out & About website and app get more than 500,000 impressions each year, so people are using them to find the most up-to-date Meet and Temporary Holiday Sites listings.
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Why don’t I have a SiteSeeker Guide/magazines?
If you opted for a Digital membership when joining or renewing your membership, you will not be eligible for a SiteSeeker Guide or monthly magazines. You are able to purchase the guide for £10 by calling our Membership team on 02476 475 442. If you are within 8 weeks of joining the club (within the cooling off period) you are able to switch to the Paper membership by calling our Membership Team and paying the extra £6.
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Will there be a digital version of the Out and About magazine?
Yes, we’ll publish a turn-page edition of Out & About magazine on the Magazine website, in the same way we currently publish Camping & Caravanning as a turn-page edition.
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Will there be a charge for the Out and About magazine?
The print edition of the Out & About magazine will be free of charge to those with Paper Membership, and available free as a turn-page edition that can be viewed online at the magazine website.
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Will there be any management or operational changes when hosting a Meet or THS?
Yes. Green Paper 3.16 has been issued to clearly explain operational changes, and we expect all Meets and THSs to be fully compliant with local laws, lockdowns and guidance - including applying the “Rule of 6” (or the relevant local requirement if different) as well as displaying NHS Test and Trace posters with QR codes. Meets and THSs need to be operated as individually pitched campsites, not as a social event or gathering.
Tags: Coronavirus, DAC
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Will you be offering a refund on Seasonal Pitches?
We understand that Winter Seasonal contracts are just starting and will be offering a part refund to cover sites for each month we are closed. November’s refund will be processed automatically. If you wish to discuss your Winter Seasonal contract please email Storage@campingandcaravanningclub.co.uk
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Will you accept my unit conversion?
If you provide photographs (inside and out) and details of the conversion to customer services customerservices@campingandcaravanningclub.co.uk we will provide a personalised response.
Tags: UK Sites
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Will new joiners get the Out and About magazine?
New joiners who choose Paper Membership will receive one copy of the Out & About magazine, and be encouraged to opt in to receive it going forward.
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Will I need a different adapter for mains hook up?
The main lead used on Club Sites is a blue three-pinplug and socket manufactured to European Standard CEE17. Many continental sites have this system, but many still use their national style plugs, especially in France, Germany and Spain. To connect a CEE17 lead on these sites requires a lead with a two-pin continental plug at one end and a CEE17 blue socket at the other. These continental site adaptors are available in all good camping accessory shops for about £5.
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Will I have to pay anything else once on site?
Nearly all the sites we book (except in Spain) include Tourist Tax (except where stated in the brochure/online.
Sometimes the price includes electricity up to a specified amperage or you may have to pay the site for electricity.
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Will I need a low emissions sticker when driving in Europe?
Some cities have low emission zones and you will need to purchase a sticker if you are planning to drive through one of these. For more information please see: http://www.campingandcaravanningclub.co.uk/travelabroad/guidetosummercamping/onyourholiday/driving-abroad/
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Will my membership be extended?
It was really important to us this year that we supported our members through the April-June lockdown period, aware that they were unable to camp. As such the Club took the decision to add a three month extension to those who renewed, joined and stayed with the Club, even though we were not legally required to do so. Find out more. Now that we are entering another period of lockdown over the winter period we are unable to further extend membership. We hope that you understand that the financial impact of Coronavirus on the Club has been huge and feel we have been as generous as possible to our Members.
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Will I still be able to use my microwave and electric kettle when on site?
It will depend upon the site and you may experience voltage fluctuations and different amperage availability. You may be surprised at how much electricity some of your appliances use and this is especially relevant if you are on a site where your electricity use is metered. This tends to be more relevant for winter sun holiday than summer sites but bear in mind that a kettle or fan heater uses 2000 watts (9.0 amps) and a microwave oven uses 1000 watts (4.5).
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Why can’t we pre allocate a pitch?
The Club has a selection of pitches which can take varying unit types and sizes and in the booking process we will ensure a suitable pitch is secured for your unit. It is not possible to pre allocate or pre book a specific pitch as this will then reduce flexibility to accept bookings for other campers and could see campers denied a booking and certain pitches remaining empty for some days due to differing arrival and departure dates. However, you can make a special request which we will try to accommodate and on arrival you will be given, if possible, a choice of pitch from the type booked.
Tags: UK Sites
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Where are the Certificated and Listed Sites?
To browse our full range of campsites including our popular CS’s and handy LS listings please visit SiteSeeker.
You can also download the SiteSeeker mobile app for iPhone or Android devices – perfect for browsing while on the move. More information on all the Club Apps can be found here.
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When will those who don’t ‘opt in’ stop receiving Out and About
Those with Paper Membership will receive Camping & Caravanning magazine plus the new Out & About magazine for three consecutive months, from January 2019 to March 2019 issues.
Members will be invited to ‘opt in’ to receive the Out & About listings magazine alongside April 2019 issue of Camping & Caravanning, and beyond. If they choose not to opt in, they’ll no longer receive Out & About magazine from April 2019 issue.
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Where can I find out which THSs/Meets are proceeding at the moment?
Subject to ongoing Government guidelines and confirmation from the Club, those Meets and Temporary Holiday Sites that are currently operating can be located via Out & About online or via the Club’s App: ‘Out & About’ which is available on Google Play Store or the App Store. We also suggest that you visit the Club Unit’s website, which are all listed here.
These are listed in the normal way in the normal places. However, please check before you travel to a THS or Meet, as there is a greater tendency for Meets and THS to be cancelled at short notice due to ongoing Covid-19 related issues.
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Where can members find out how to ‘opt in’ to receive the new Out and About magazine?
All Club members with Paper Membership will be able to ‘opt in’ to receive the Out & About magazine, along with Camping & Caravanning magazine, from late December 2018. This is also when the first issue of Out & About will be available with the Club magazine (Jan 2019 issue). It’s not possible to opt-in before this.
November 2018 and December 2018 issues of the Club magazine carry information on the changes to Out & About, and the requirement to opt in to receive Out & About magazine. January 2019 issue of Camping & Caravanning (and all issues going forward) will carry details on how to ‘opt-in’ online, by post or by telephone.
Members will be able to opt in to receive Out & About at any time beyond this point.
All Voluntary Officers who hold, or have been office holders, and currently have Paper Membership will receive the Out & About magazine automatically.
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Where can I get Wi-Fi?
Most of our Club Sites offer free Wi-Fi, making it a convenient way to stay in touch with friends and family and check travel information. We have five sites that do not offer Wi-Fi which include Corfe Castle, Crowden, Glencoe, Speyside by Craigellachie and West Runton.
A selection of our sites offer independent Wi-Fi through different providers at an additional cost, so please visit the site reception to arrange access. These sites include Ashbourne, Charmouth, Cheddar Mendip Heights and Hereford.
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When will I be able to re-book Escorted Tours?
In order to protect the wellbeing of our members, we have taken the difficult decision not to operate any tours for the remainder of the year. Talking to our partners on the ground we do not believe we would be able to deliver our tours to the standard you have come to expect and enjoy.
As soon as we are able to plan for and operate these safely and in line with Club expectations, we will update our members.
If you are enquiring for a 2021 booking, we are unable to make a booking at this time due to the uncertainty but will update members through our website, emails and the Club Magazine when these products go back on sale.
Tags: Coronavirus, ETSCRead more »
When can we meet socially, and run social events and activities?
Unfortunately, THSs and Meets are currently cancelled until further notice. Once they reopen, they will be able to operate as campsites only, with no social events or activities taking place. This will remain the case for the foreseeable future, until current legislation and guidelines are relaxed by the relevant nation’s government.
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What’s changed on the website?
Using member feedback and internal data, we’ve created new designs to ensure the best possible user experience.
We’ve given the design an overhaul, bringing the website in-line with all of our other
activity.
These changes are being rolled out in stages, to ensure you have a chance to give your feedback and to
allow us to gain insight. So far, the sections of our website that have been updated include:
● Homepage
● SiteSeeker (our campsite search)
● Club Site pages (including Camping in the Forest, Certificated Site and Franchise campsite pages)
Tags: New websiteRead more »
When does the new VAT rate discount apply until?
We have currently amended our prices to reflect the 5% VAT rate – this has now been extended until 31 March 2021.
Tags: VAT ChangesRead more »
When will Club Sites accept group bookings?
Currently we are taking group bookings for March 2021 onwards.
Tags: Coronavirus, DAC
When will all of the website be in the new style?
We’ll be rolling out changes over the next few months; you’ll progressively see improvements as we head into the summer season.
Tags: New websiteRead more »
Why are you making changes to the website?
Our aim is to provide a high quality, efficient website with up to date functionality which allows you to access our products easily. Changes in technology, the style of our customer communications, feedback from members and internal insight led to these changes.
Tags: New websiteRead more »
Who do I speak with to feedback about Club Site Wi-Fi?
If you wish to feedback about the Wi-Fi, you can contact Customer Services at The Camping and Caravanning Club on 02476 475387, or via email at customerservices@campingandcaravanningclub.co.uk.
Tag: WI-FIRead more »
Why can’t I book online?
If you are a Temporary Overseas Member, you do not have access to the Members Area. You can make bookings as a non-member online and when you arrive at the Club Site your membership discount will be applied when you show your Temporary Overseas Membership card. Alternatively, you can call our Reservations Team on 02476 475 426 who will apply the discount immediately.
If you are trying to make a group booking (book more than one pitch at the same site for the same dates) you will need to call our Reservations Team on 02476 475 426.
If you are trying to book a rally field, please contact the site directly. You can find their contact details in the SiteSeeker Guide or on the Club Site web page.
Tag: MembershipRead more »
Why can’t I log into the Club website?
An email address is required to enable members to register on the website and enter the members Area. If you have not added an email address to your records please contact the Membership Team on 02476 475 442 or email us at membership.ops@campingandcaravanningclub.co.uk.
When entering your email address on the login page, please ensure you type the address correctly. If you are copying and pasting the email address, ensure you copy the address exactly and do not highlight any spaces at the beginning and end.
Your Membership may have expired. Please contact our Membership Team on 02476 475 442 or email membership.ops@campingandcaravanningclub.co.uk.
If you are a Temporary Overseas Member, you do not have access to the Members Area. You can make bookings as a non-member online and when you arrive at the Club Site, your membership discount will be applied when you show your Temporary Overseas Membership card. Alternatively, you can call our Reservations Team on 02476 475 426 who will apply the discount immediately.
You may be attempting to login to the wrong clubs’ website. Our membership numbers have 8 digits. The Caravan and Motorhome Club also uses 8 digits.
If you have joined at a Club Site, your application form may not have reached us at HQ. Once received, we will process the application and inform you once you are able to register online.
The email address registered is in the second members name but we can only register one email address and password per membership. Please try the login again using the email address and password that have already been registered for this account. If you wish to amend the email address registered the main member will need to contact our membership dept. on 024 7647 5442.
If you have changed your email address, it will need to be updated on your Membership record. Please contact our Membership Team on 02476 475442 or email us at membership.ops@campingandcaravanningclub.co.uk.
If you have forgotten your password, please click on the “Forgotten Password” link.
Tag: MembershipRead more »
Why can’t I get onto the campsite earlier than 1pm?
The earliest arrival time is set to enable departing campers to fully vacate, and any pitch maintenance/upkeep or facilities cleaning to take place before checking in and pitching new arrivals.
Tags: UK SitesRead more »
Who do I report problems to?
Support is provided by Infinium who can be contacted on 01253 501 653. This number is available for customers to call 24 hours a day, 7 days a week to get assistance with connecting to the internet. Alternatively you can email support@infinium.co.uk.
Tag: WI-FIRead more »
Where will AGM notices, calls for elections, and other governance matters be published if not in Out and About?
We will continue to publish governance matters – notices, calls for elections and the like – in Camping & Caravanning (the Club main magazine), to ensure these important items are brought to the attention of the whole membership.
Tag: social campingRead more »
Where do I see accurate pricing, discount and Age Concession Rate information?
To view seasonal pricing, visit the price guide. With regards to finding prices while browsing and booking online, you’ll see a “from price” at the top of all of our campsite pages. This shows the lowest pitch price throughout the season for that campsite. The price payable is always the price confirmed at the time of making the booking.
Pricing will be calculated during the booking process, with any relevant discounts (Family Deals for example) being automatically applied. These can be viewed by clicking the ‘View pricing breakdown’ link on the pricing details section of the booking process which will expand the pricing breakdown.
The Age Concession Rate discount is a member only benefit and will be applied to the booking once selected in the party details section. Only a logged-in member will be able to view the Age Concession Rate selection buttons / toggles, so be sure to log in.
Tag: Online BookingRead more »
Which Camping in the Forest sites have facilities and what are they?
Facilities on Camping in the Forest sites can vary due to planning permissions and licence agreements – it is always best to check the current details by referring directly to their dedicated web site.
Who can stay on a Temporary Holiday Site?
All units that stay on a THS must be occupied by a member of the Club. Non-members can stay within a member’s unit by paying a visitors fee - currently £3.50 per stay – in addition to the event’s per person night fee.Read more »
Who can stay on a Meet?
Only Club Members can stay on a Meet.
Tags: Exempted
Reception/shop hours - why can’t they be open all day long?
Each site will be staffed according to customer numbers and the office/shop opening hours will be based on usual demand for this service at each specific site. For staff to open the shop all day when there is no particular demand would add to overheads and therefore the costs that would have to be passed on to the camper in pitch fees.
Tags: UK SitesRead more »
Can I purchase additional bandwidth?
No, the Wi-Fi service is provided on a fair usage basis and will perform equally between the users logged on. There are no options to upgrade the Wi-Fi to an improved service.
Tag: WI-FIRead more »
Can I pitch next to my friend/family member?
When making your booking, you are able to add a special request. You can ask to be pitched with friends and family or in a particular spot on the campsite. The site assistants will always try to accommodate your requests but this may not always be possible during busy periods.
Tag: MembershipRead more »
Can I purchase Gift vouchers?
Gift Vouchers can be purchased by calling our Membership team on 02476 475 442.
Tag: Membership
Can Meets and THSs still take place?
Unfortunately, THSs and Meets are currently cancelled until further notice.
Here are some helpful links.
England
https://www.gov.uk/coronavirus
Wales
https://gov.wales/coronavirus-regulations-guidance
Scotland
https://www.gov.scot/coronavirus-covid-19/
Northern Ireland
https://www.nidirect.gov.uk/
Tags: Coronavirus, DACRead more »
Can I take dogs to Club Sites?
Dogs are welcome on all of our UK Club sites but they must be kept on a lead at all times. There is no limit on the amount of dogs you are permitted to take.
You can take up to 3 dogs to our Camping in the Forest sites with the exception of Ashurst and Denny Wood. Pets are not permitted at these sites.
Tag: MembershipRead more »
Can I pay in instalments?
For Storage bookings payment is required in full once a provisional booking has been made.
For Seasonal bookings payment can be made in full, or 60% once a provisional booking has been made and the remaining balance due 28 days before the start of the booking.
Tag: Storage and SeasonalRead more »
Can I have repairs completed on my unit while in Storage?
Essential repairs to units that are not roadworthy may be carried out in the Storage area, so that an unserviceable unit can leave Site. Permission must first be obtained from the Holiday Site Manager.
General maintenance and servicing is not permitted.
Tag: Storage and SeasonalRead more »
Can I have a campfire?
Campfires are not permitted on any of our UK Club Sites or Camping in the Forest sites.
Tag: Membership
Can I keep an awning up on my Seasonal pitch?
Generally you can leave an awning up on most of the Club Sites offering Seasonal pitches. However depending on the location some Sites may advise against it, especially if it tends to have adverse weather. You would be asked to sign an awning agreement by the Site and be prepared to remove it if bad weather is forecast.
Tag: Storage and SeasonalRead more »
Can I move my booking/hold money on account?
If giving more than 30 days notice before arrival there would be no issue in moving your booking. If within 30 days it is effectively cancelling the booking committed to but we will always listen sympathetically to circumstances. We cannot hold money on account however.
Tags: UK SitesRead more »
Can I make a group booking?
To facilitate social distancing, we are currently only accepting individual bookings. Pitches will be allocated on arrival by our site staff. Due to current practices it will be very difficult to pitch people into groups. Where two individual bookers wish to be camped next to each other, we will do our best to facilitate, but we cannot guarantee you will be camped together. Relevant local social distancing guidelines will need to be followed at all times whilst on our sites.
Tags: Coronavirus, UKC
Read more »
Do I have to log-in each time I arrive at a new Club Site?
Yes. If your device remains idle for 18 hours or more it will be logged out and you will need to log back on.
Tag: WI-FIRead more »
Details in Out and About have no contact details
If you need to contact a member of the DA, you can locate contact information on their individual websites.
A list of all the websites can be found here.
Alternatively, please call the Exempted Camping team on 024 7647 5198.
Tags: ExemptedRead more »
Do I have to re-apply each year?
Yes as we are a members club, we have to make the spaces available to all members each season. The Summer form to apply for the following year, is released each October, within the November edition of the magazine and added to the website. The Winter form to apply for that upcoming Winter, is released each July, within the August issue of the magazine and added to the website.
Tag: Storage and SeasonalRead more »
Does Ready Camp take stag/hen parties?
The Ready Camp experience is primarily designed for family camping and relaxing breaks, so we regret we cannot accept stag or hen parties or bookings of that type.
Tags: UK SitesRead more »
Do we provide a BBQ with Ready Camp?
No, but you can bring your own. Please just remember to make sure you use it safely away from the tent, and do not place it on the wooden tent decking. REMEMBER: Never use a fuel-burning appliance inside the tent or canopy, and leave the BBQ outside when finished as hot BBQ’s are dangerous and can be lethal.
Tags: UK SitesRead more »
Can you help me find a CS Site
All current Certificated Sites are listed online using the following link using our online campsite serach or by using the Club’s Siteseeker publication. New campsites that are established between printed publications are listed in the Club monthly magazine. Certificated Sites that have closed are also published in the magazine.
Tags: ExemptedRead more »
Can we bring a pet to a Ready Camp tent?
Currently, in the interest of all of our ready campers, we are unable to accept pets in the ready camp tents. Please note that pets are not permitted to stay in pup tents or in the car.
Tags: UK SitesRead more »
Can we bring a cot/do you provide cots/high chairs in Ready Camp?
Please note that a carry cot for babes-in-arms can be brought with you, but we do not provide these additional items.
Tags: UK SitesRead more »
Can we operate Club Unit Committee Meetings?
The Club’s Executive has asked that meetings should currently only be held virtually under the following guidance:
If you do choose to hold virtual meetings, these must be held as stipulated in the Voluntary Officers Manual (VOM).
Specific points to note include:
1. All members eligible to attend a committee meeting of the Unit must be able to access the virtual platform being used (eg, Zoom, Microsoft Teams and Cisco WebEx).
2. Any costs incurred are the responsibility of the Unit.
3. Recording the meeting, and producing Minutes from the meeting, are the responsibility of the Secretary. Minutes from the meeting should be distributed in the normal way.
4. Meetings should be arranged at the same time as normal face to face meetings would happen, so that members have the same opportunity to attend the meetings.
Any Region or National Section holding a meeting should continue to send their Minutes to Greenfields House, in the normal way, to enable them to be reviewed by Administration Committee.
Tags: Coronavirus, DAC
Read more »
Can you confirm receipt of my application form?
Unfortunately we are unable to confirm receipt of individual application forms, when they are first released. This is due to the high number being received. We always advise members to send their form Recorded Delivery or similar, so they can check it has been received. If you are successful in your application we will make contact with you to advise how to pay.
Tag: Storage and SeasonalRead more »
Can we pitch together?
When making your booking, you are able to add a special request. The site will always try to accommodate your requests, but this cannot be guaranteed.
Tags: UK Sites
Read more »
Can I go to another Site even though I have a Seasonal pitch?
Yes you can take your unit off the Seasonal pitch to tour. Please advise the Site before you remove your unit and your anticipated return date. The Seasonal pitch will remain yours, but the Site may us it in an emergency while you are away.
Tag: Storage and SeasonalRead more »
Are there any restrictions on the type of swimwear at swimming pools on continental campsites?
Campsites have different rules on swimwear. Some sites enforce their rules rigidly, while others do not enforce them at all. New managers, new cleaning or filtration processes, or other variables, can cause the rules to be changed.
As a guide, close-fitting swimming TRUNKS (lycra or similar material eg Speedo type) are required for campsite swimming pools.
For reasons of hygiene, trunks or SHORTS of any other description, especially those that are long and loose-fitting, are much less likely to be permitted. While they may be allowed this should not be relied upon.
On a small number of sites, swimming HATS may be required, and these will
usually be for sale on the campsite or nearby.
Tags: Travel ServiceRead more »
Are there any data usage limits?
We do not impose any hard data limits however; due to the bandwidth available at some of our sites this may naturally prevent you from downloading data-hungry programmes.
Tag: WI-FIRead more »
Are you applying the new VAT rates?
Yes. The Government has made it clear it’s up to the individual business to decide whether this saving is passed on to customers; and whilst we have lost a significant amount of revenue during this period as a membership organisation we feel it’s important that we pass this discount on to our members where we are able to.
Tags: VAT ChangesRead more »
Can a friend of family member take my unit out of Storage to use it?
Yes, as long as you provide the Site with written permission beforehand. They could then remove the unit to tour or stay on the Site. A booking would need to be made to stay on Site.
Tag: Storage and SeasonalRead more »
Are you still accepting vouchers to use on new bookings?
In order to facilitate contactless check-in, if you wish to pay for your stay with a voucher, please post your voucher, together with your booking reservation number, to the address below, at least 5 days before your arrival date:
Membership Operations
The Camping and Caravanning Club,
Greenfields House,
Westwood Way,
Coventry,
CV4 8JH
Your voucher value will be debited from the overall cost of your stay. The balance will be taken by Auto Balance Collect on the morning of your arrival. This means any money due for your stay will be taken automatically from your account (with the voucher value deducted).
Tags: Coronavirus, UKC Read more »
Are pets accepted on European Campsites?
Each campsite decides if it is willing to accept pets. If pets are allowed and are covered for travel to that country under the PETS Travel Scheme. Certain dog breeds, for example pit bull, Rottweiler and Staffordshire bull terrier, many not be allowed on campsites by law.
Please note: pets are not allowed on public transport
Tags: Travel Service
Read more »
Am I able to access my Seasonal or Storage Pitch whilst campsites are closed?
Our campsite network is currently closed until at least the 15th February. Visit our travel planning page for the latest updates:
https://www.campingandcaravanningclub.co.uk/helpandadvice/travelplanning/coronavirus/
For any questions or requirements you may have, please contact the campsite directly.
Tags: Coronavirus, UKCRead more »
Am I able to access my Holiday Home whilst the campsite is closed?
England
Our Holiday Homes in England are currently closed.
Scotland
Holiday Homes in Scone, Tarland and Nairn are currently closed.
Wales
Holiday Homes in Wyeside and Rhandirmwyn are currently closed.
For any questions about your Holiday Home, including any access requirements you may have, please contact the Club Site directly.
Tags: Coronavirus, UKC
Read more »
Am I allowed visitors to my pitch during my stay?
For health and safety reasons, campers are not allowed to have day visitors onto their pitches - please meet family and friends off-site so we can limit the number of people on our campsites.
Tags: Coronavirus, UKC Read more »
Are non-members allowed to stay with member’s in their unit at Certificated Sites or do they all have to be members?
All parties that stay on a Certificated Site must be member of the Club and children included on their parents’ membership.
Tags: ExemptedRead more »
Am I automatically able to access the free Wi-Fi when I
arrive at a Club Site?
When accessing the Club Site Wi-Fi for the first time, you will be required to enter the access code, which can be provided by the Site Team upon your arrival.
Tag: WI-FIRead more »
Can I decorate my Seasonal pitch?
You can decorate your unit with items such as flags, pennons and lights etc. However personalisation of a Seasonal pitch is not permitted. This includes boundary fences, the planting of flower boxes etc. The Storage of any equipment beneath the unit, whilst the unit is unoccupied is not permitted. The visual aspect of a Seasonal pitch should be the same as any other tourer on Site.
Tag: Storage and SeasonalRead more »
Can I choose which Seasonal pitch I want?
Seasonal pitches are allocated by the Site Team, usually on arrival. However you can add a special request to your booking and they will endeavour to meet your needs. Unfortunately we cannot guarantee specific pitches.
If you have a disability or special needs, please speak to the Site Team and they will do their best to help.
Tag: Storage and SeasonalRead more »
Can I effectively live on Site, subject to vacating for the 3 nights every 21 days?
No, Seasonal pitches are for recreational use only and are not to be considered as main residential locations and cannot be used as a postal address.
Tag: Storage and SeasonalRead more »
Can I get a refund if I cancel my UK Club Site Touring booking?
We're offering our members fully flexible bookings for stays throughout the winter – if your travel arrangements change or you are unable to travel due Coronavirus (illness, self-isolation or travel restrictions) please contact our Service Centre on 024 7647 5426 and we will be happy to help you rearrange or offer a refund.
Tags: Coronavirus, UKC, RFCRead more »
Can I email my application form?
When the forms are first released only postal applications are accepted. This is to give every member an equal chance with their application.
Tag: Storage and SeasonalRead more »
Can I cancel my existing booking and re-book to receive the reduced VAT rate?
Yes. Please note that our sites are seeing high demand right now as lots of people look to get away camping and make the most of the season, we cannot guarantee alternative availability if you cancel and re-book. You can contact the booking line on 024 7647 5426.
Tags: VAT ChangesRead more »
Can I book one of the Escorted Tours online?
No, you will need to call one of our Travel Specialists on 024 7642 2024 who will answer any tour-related queries you may have and help you plan your journey to and from the tour itself.
Tags: UK TravelRead more »
Can I access my unit in Storage while the Site is closed?
Unfortunately if the Site closes for the Winter period, the unit cannot be accessed or removed before the end of the storage period.
Tag: Storage and SeasonalRead more »
Can I bring a toilet tent?
Yes, you are welcome to bring a toilet tent so long as the tent is within your allocated pitch.
Please note that we can only accept campers with proper chemical toilets that can be disposed of via waste disposal points. For the health and safety of our staff and other campers we cannot accept more temporary or makeshift toilets that aren’t designed to work with CDP points. Please note bookings can be refused on arrival if you do not have the correct equipment.
Find out more about camping at sites without facilities.
Tags: Coronavirus, UKC
Read more »
Can I camp next to my friends/family?
Due to current practices it will be very difficult to pitch people into groups. Where two individual bookers wish to be camped next to each other, we will do our best to facilitate, but we cannot guarantee you will be camped together. Relevant local social distancing guidelines will need to be followed at all times whilst on our sites.
Tags: Coronavirus, UKC
Read more »
Can I buy a calor gas refill whilst abroad?
Although Camping Gaz is widely available, Calor Gas is not so ensure you have sufficient for your needs before you travel.
Tags: Travel Service Read more »
Does the 6m rule apply on continental sites in our brochure/online?
No, pitches in France are often quite large but outside France are generally smaller. In high season, especially in more popular areas, units may be as little as one meter apart.
Tags: Travel ServiceRead more »
I have more than 6 children, how do I add them to my membership?
Our Membership system is only able to accommodate 6 children. However, all children under the age of 18, that live in your household, will still be covered by your membership.
Tag: MembershipRead more »
I have a ferry / Eurotunnel voucher that I want to use for future travel?
Customers who have received a voucher or credit for an unfulfilled crossing are able to register their request to rebook via this online form.
Please provide as much information as possible to allow our small team of advisors to check availability ahead of calling you to process the booking.
Tags: Coronavirus, ETSC
Read more »
I haven’t had a confirmation email – have I made a booking?
Your email address may be incorrect and needs updating. Please call our membership team on 02476 475442 or email membership.ops@campingandcaravanningclub.co.uk.
Your booking may not have completed so no payment has been received. Please contact our Reservations Team on 02476 475 426, who will be able to check this for you.
Tag: MembershipRead more »
I would like to book a ferry / Eurotunnel crossing and travel with my pet – how do I do this?
If you would like to book future travel with a pet, please fill in the form here. Your details will be sent to a dedicated inbox, and a member of our team will then contact you to discuss your travel arrangements.
Tags: Coronavirus, ETSCRead more »
I live overseas, can I join your club?
We have 2 memberships available for overseas visitors. If you are only planning to join us for a few weeks, you may be interested in our Temporary Overseas Membership. This costs £22 for 3 months membership which will allow you access to our UK Club Sites and our European Travel Service. Please click here for further information.
We also have a Digital Overseas Membership available for £39. This membership lasts a full year and gives you access all sites including Certificated and Listed sites. You will also have acces to the online members' area which isn’t available to Temporary Overseas Members. You can join here.
Tag: MembershipRead more »
I have a Club Meet or Group booking on a Club Site, will this event go ahead?
We have taken the difficult decision to cancel all group bookings on Club Sites for the current 2020-2021 camping season, including Meets and THSs. We will be contacting all organisers to notify them of this decision, and future bookings for groups can be placed for events for the next camping season from March 2021 onwards.
Tags: Coronavirus, DAC
Read more »
I am overseas and not able to make a booking online.
If you are experiencing difficulties when trying to make a booking online, please call our Reservations Team on 44 2476 475 426. Alternatively, please email us Service.Centre@campingandcaravanningclub.co.uk and we can arrange a time for when it would be convenient to call you.
Tag: MembershipRead more »
I am due to travel in the next few weeks but want to discuss my crossing.
Please use the contact us page on the web to fill in the online form and a member of our team will get in touch.
Tags: Coronavirus, ETSCRead more »
I can connect to the network, but my connection keeps dropping – can this be resolved?
Our Wi-Fi coverage typically extends 50-100 metres from the antenna. The speed of the connection is dependent upon the distance to the local exchange from the site and the number of users trying to access the service at the same time. While Wi-Fi is free and available across multiple Club sites, your experience of the speed and strength may differ due to our rural locations and also your neighbouring campers.
Tag: WI-FIRead more »
I have a campervan, what unit do I select when joining?
For the purposes of joining, you can now select “Campervan”.
Tag: Membership
I can’t find what I’m looking for, what's the best way to search for it?
The search functionality hasn’t been moved over to the new website at the moment, it’ll be coming soon with improved search functionality. For now, when you’re on older pages of the website the older search function will still be available. If you have tried to enter your search query and can’t find what you’re looking for, please contact us.
Tags: New websiteRead more »
Joined through RAC but not received Club Membership card.
Once you have joined through the RAC, they will pass your details on to us to set up your Club Membership. This process can take up to 7 days to complete. Once we have set up your membership, your membership cards should be received within 5-7 working days.
Tag: MembershipRead more »
Is the Club participating in the NHS Test and Trace programme?
Yes, the Club is part of the NHS Test and Trace programme in England and Wales. This is a voluntary scheme and guests with a smartphone and the NHS Test and Trace App will be able to ‘check in’ on our sites should they wish.
On arriving at the campsite, you will be advised where the posters are on display and can ‘check in’ by scanning the QR code poster displayed, using the NHS Covid-19 App. Guests will need to do this every day of their stay.
Tags: Coronavirus, UKCRead more »
Neighbours calling to check / oppose CS sites
If you are a neighbour of a proposed Certificated Site then you can visit http://campingandcaravanningclub.co.uk/cs-thefacts which will answer many of your queries. All objections or concerns have to be submitted in writing to the Exempted Camping team, however if you wish to talk to a member of the team please contact 024 7647 5198.
Tags: Exempted
Read more »
Pricing questions – much higher than what has been advertised in book
The Siteseeker book is produced biennially, therefore pricing information can change within this time. We encourage site owners to inform us of any changes to fees and contact all sites prior to the publication of a new Siteseeker edition. Amendments to fees will appear in a site’s online listing, as well as within the Club magazine. We also advise members to confirm fees at the time of booking.
Tags: ExemptedRead more »
Poor service from ClubCare/RAC.
If you are not happy with the service you have received from any of our service providers, please contact our Membership Customer Service Team on 02476 475 449. Alternatively send an email to Service.Centre@campingandcaravanningclub.co.uk.
Tag: MembershipRead more »
Is free Wi-Fi available to everyone?
Wi-Fi is available to both members and non-members.
Tag: WI-FI
I’ve tried everything and can’t make a booking online
We really hope this isn’t the case, but if for some reason you’re not able to make a booking online, then the best thing to do will be to contact us.
Tag: Online BookingRead more »
I’ve lost my membership card, how do I get a replacement?
Please contact us on 02476 475 442 or email membership.ops@campingandcaravanningclub.co.uk and we will get a replacement card sent out.
Tag: MembershipRead more »
If I cancel do I lose my deposit?
A deposit is required in order to secure a pitch and if cancelling with less than 30 days notice before arrival the deposit would be lost.
Tags: UK SitesRead more »
I'm having a problem logging in, what should I do?
If this is your first time logging in to the website please ensure you have clicked the link to ‘Register online' (if not previously logged in) on the login page and follow the steps.
If you have previously logged in to the website and cannot remember your password, please click the ‘Forgotten your password’ link on the login page and follow the steps.
Please ensure that no additional spaces have been added to the end of your email address and / or password, particularly if you have used the autofill option on your device. Please try to manually enter your email address and password and attempt to login again.
Check that you are logging in with the same email address that is registered on your membership. Please reattempt to login with the email address you have previously registered. If, after a successful login, you would like to change your email address, this can be done by clicking your name in the top right hand corner of the page, choosing ‘Amend details’ and follow the steps. Or alternatively, please email us with your full name, membership number, new and old email address and we will amend it for you.
If you have been a member of the Club previously, it may be that your email address is already on our system. If you believe this to be the case, please email us and we will remove the email from your old membership record. Once we have confirmed this has been removed you will be able to ‘Register online’ from the login page and follow the steps.
If you have reviewed all of the above options and you are still experiencing problems logging into the website, please close down your browser, or web browsing app, reopen a new session and head back to the Club’s website and attempt to login again. If this still doesn’t work, you may find that clearing the cache and cookies on your PC or device helps to fix the problem; please consult your individual web browsers’ guidance on how to do this.
Tags: Membership
Read more »
I'm experiencing issues with the website, especially when trying to log in. What should I do?
You may be experiencing issues with your browser caching. To clear your cache, please follow the steps below.
Chrome
1. In the browser bar, enter: chrome://settings/clearBrowserData
2. At the top of the clear browsing data window, click "Advanced".
3. Select the following:
- Browsing history
- Download history
- Cookies and other site data
- Cached images and files
From the time range drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select "All time".
4. Click "CLEAR DATA".
5. Exit/quit all browser windows and re-open the browser.
Safari
1. From the Safari menu, select "Clear History" or "Clear History and Website Data"
2. Select the desired time range, and then click "Clear History".
3. Go to Safari > Quit Safari to exit the browser completely.
Firefox
1. From the History menu, select "Clear Recent History".
If the menu bar is hidden, press Alt to make it visible.
2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
4. Click "Clear Now".
5.Exit/quit all browser windows and re-open the browser.
Internet explorer:
1. Select Tools > Safety > Delete browsing history. If the menu bar is hidden, press Alt to make it visible.
2. Deselect Preserve Favourites website data, and select:
-Temporary Internet files or Temporary Internet files and website files
- Cookies or Cookies and website data
- History
3. Click "Delete". You will see a confirmation at the bottom of the window when the process is complete.
4. Exit/quit all browser windows and re-open the browser.
Microsoft Edge
1. In the top right, click the "Hub" icon (looks like star with three horizontal lines).
2. Click the "History" icon (looks like a clock), and then select clear all history.
3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click "Clear".
4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.
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How do I access free Wi-Fi?
1. Check your device is wireless or Wi-Fi enabled.
2. Check you have switched your wireless or Wi-Fi adapter on.
3. Click on the Wi-Fi bars on your computer or access through your device Wi-Fi settings. Click on that network and choose connect.
4. Click on your internet browser and you will be automatically redirected onto the CCC login page.
5. Enter the access code (provided by the team onsite) and select start browsing.
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How can I see what pitches are available without entering specific stay dates?
Our availability calendar allows you to see available pitches across several weeks, up to a month at a time. Use the arrows at the top of the calendar to scroll through the months.
To view the calendar click “Book this site” on any campsite page. For more details on how to use the availability calendar please see the step by step instructions here.
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How do I add my dog to my booking?
Dogs are welcome on all of our UK Club Sites. To add your dog, please contact our Reservations Team on 02476 475 426 or email Service.Centre@campingandcaravanningclub.co.uk.
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How do I apply for Veteran membership?
If you're eligible to claim state pension and are now in your 26th year of membership, you are eligible for Veteran Membership. To apply for Veteran status, please request a Veteran application form by emailing membership.ops@campingandcaravanningclub.co.uk or you can call our Membership Team on 02476 475 442.
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How do I amend my booking online?
Unfortunately, this is not something that is currently available on the website. To amend your booking, please contact our Service Centre on 02476 475 426 for UK Club Sites or 02476 423 008 for Camping in the Forest.
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How can I register for Age Concession Rates?
Traditionally we’ve checked you qualify for the Age Concession Rate (ACR) when arriving on site, but due to a move to contactless check-in to observe social distancing, we are now asking members to send proof of age to our head office. If you qualify for ACR bookings, please send a photo or scan of your ID (passport, driving licence or birth certificate) along with your membership number to membership.ops@campingandcaravanningclub.co.uk
Once we receive this information, we will update your membership record and issue a new membership card with your ACR status printed on.
Tags: Coronavirus, UKC, Membership, Age ConcessionRead more »
European Travel Services - Can I add or amend my online booking?
No, if you wish to amend your overseas booking you will need to call one of our Travel Specialists on our European Travel number: 024 7642 2024
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European Campsites: What time will I be able to arrive/leave at the site?
Your pitch is booked from 1500 hours on your day of arrival and should be vacated on your day of departure by mid-day. It is generally not possible to leave a site before 0700 hours – special arrangements may sometimes be made with the site reception.
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Has the structure of the website changed?
We haven’t made any changes to the navigation and all of the headings remain the same. We have reduced the amount of pages linked underneath these headings, but all of the pages are still there and can be accessed by going to the main page. As the project progresses we’ll be making a few tweaks to the structure of our web pages to ensure the best possible user experience. If you can’t find something please contact us.
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How can I contact a Certificated Site?
You can find all the details online at www.siteseeker.co.uk, via the Club’s publication ‘SiteSeeker’ or through the SiteSeeker App.
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Have some land would like to turn into a campsite how?
Please visit www.setupasite.co.uk for information about setting up a site. A downloadable information booklet is available, together with a link to the application form. If you have further questions, please call the Exempted Camping Team on 024 7647 5198.
Tags: Exempted
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How do I shortlist campsites I like in SiteSeeker?
We have replaced the ‘Shortlist’ check box with a heart icon. If you find a campsite you are interested in, select the heart which can be found on the image, this will add it to a shortlist which can be viewed as a list or on a map. This allows you to keep a list of the campsites you’ve selected until you close down the browser.
Tags: New websiteRead more »
How do I search for a campsite by distance from a location?
In our updated version of SiteSeeker - we have replaced the distance search functionality with the ability to use your location when returning campsites near you. This means that when you’re out and about you can see campsites and their distance from your current location. We’ve kept the ability to see how far campsites are away from either your location or your search area.
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How do I register my email address?
To log in for the first time, please visit the Clubs website - www.campingandcaravanningclub.co.uk - In the top right corner, please click on 'Member's Login', then click on 'Need To Register?', which will let you set up a password for logging in online.
If your email address has not yet been added to your profile, please contact our Membership Team on 02476 475 442 or email membership.ops@campingandcaravanningclub.co.uk.
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How will the Club promote Social Camping in Camping and Caravanning?
The new-look Camping & Caravanning magazine will showcase social camping with dedicated pages up front in every issue, along with prominent calls to action to promote social camping and the Out & About magazine, website and app, plus how to access them.
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How secure is the Wi-Fi network on Club Sites?
The networks are public open networks by nature of the solution. As with any public network, we would strongly recommend that your device is secured. This may include using a VPN for business networks, HTTPS for secure transactions and maintaining up-to-date Anti-Virus and firewall protections.
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How long can I stay in my unit on the Seasonal pitch?
You can stay in your unit for a maximum of 21 nights for any one visit. An interval of at least 3 nights must elapse before a return visit.
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How do I cancel my membership?
To cancel your membership, please return your membership cards with a covering letter to:
Membership Admin
Camping and Caravanning Club
Greenfields House
Westwood Way
Coventry
CV4 8JH
Providing you are still within the 8 week cooling off period and haven’t used any of the club services, we will provide a full refund of you membership fee.
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How do I change my address?
To change your address, please log on using your email address and password. Once you are logged in, click on “My Account” in the top right hand corner. Then click on “Your Account” and the “Amend your details”. You can now scroll through the information on your profile and amend your address.
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How do I make a “group” booking for Ready Camp (more than 1 tent)?
These can be made tent-at-a-time online or, if you wish to ensure availability of all tents before commencing, by calling our contact centre.
How do I change my Direct Debit information?
To change the account that your Membership fee is taken from, please contact our Membership Team on 02476 475 442.
Tag: Membership
How do I pay my Ready Camp balance?
The balance is due 28 days before arrival and will automatically be taken from the payment card used to book at that time. If booking with less than 28 days to arrival, payment is required in full at the time of booking. Read more »
There are now lots of different Covid-19 regulations across the UK – how do I know what to do?
With the latest Coronavirus restrictions our Club Site network is currently closed. Sites will remain closed until at least the 15th February and any opening dates for our 14 Club Sites open all-year round will be reviewed in-line with latest guidance.
Tags: Coronavirus, UKC
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Will my Intana Insurance cover me for medical expenses if I get the virus while abroad?
Yes, for existing policies purchased before 23:59 on 17 March 2020, as with any medical issue our policy will cover you, although the normal terms and exclusions apply. However, if you purchased a policy after 23:59 on 17 March 2020 (new, extension or renewal), Intana have had to withdraw the majority of cover from policies for any claims arising from, or related to Coronavirus (COVID-19 or any strain thereof), with the exception of Medical Emergency & Repatriation for trips dates starting on the 1st June 2020 or after.
See our Intana Insurance FAQs >>
Tags: Coronavirus, ETSC
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