Frequently asked questions

Look for answers using the search box below.

For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

If you can’t find the answer to your question, you can use our online enquiry form.

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  • What if I have a Seasonal Pitch with you?

    Seasonal pitch fees, as historic transactions, are not able to benefit from the VAT rate decrease. Read more »

  • What if I am unable to travel due to Coronavirus?

    If you are unable to travel due to Coronavirus (Illness, Self-Isolation or Travel Restrictions) we recommend that you contact our Service Centre on 024 7647 5426. Read more »

  • What if I have Storage with you?

    Storage pitch fees are not eligible for the lower rate of VAT set out by the Government. Read more »

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