Frequently asked questions

Look for answers using the search box below.

For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

If you can’t find the answer to your question, you can use our online enquiry form.

Find answers: Submit a question

  • The Club says it is giving me a refund for travel abroad but that I’ll have to wait. Is there a time limit on this?

    Depending on the type of booking you had with us, if we can provide a cash refund then we will. Read more »

  • I have an existing booking for a Ready Camp Safari Tent, Pod or Self-Catering unit.

    We’re sorry we’re not planning to open our self-catering accommodation this year and that your booking has been affected. Read more »

  • Can I get a refund if I cancel my UK Club Site Touring booking?

    If you have a booking on our system for a campsite where we are planning to not open facility blocks, or is in a location where the government have stated we are unable to open facility blocks, you should have received an email from us with the next steps. Read more »