Frequently asked questions

Look for answers using the search box below.

For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

If you can’t find the answer to your question, you can use our online enquiry form.

Find answers: Submit a question

  • Can I get a refund if I cancel my UK Club Site Touring booking?

    As our sites have been open from the 4th July, please note that our normal terms and conditions now apply. Read more »

  • What if I am unable to travel due to Coronavirus?

    If you are unable to travel due to Coronavirus (Illness, Self Isolation or Local Lockdown) we recommend that you contact our Service Centre. Read more »

  • I have an existing booking for a Ready Camp Safari Tent, Pod or Self-Catering unit.

    We’re sorry we were unable to open our self-catering accommodation this year. Read more »