Frequently Asked Questions

Am I able to access my Holiday Home whilst the campsite is closed?
Campsites in England and Scotland will open on the 4th July and our Welsh sites will open on 13th July. We’re delighted that these dates have now been officially confirmed and you will be able to visit your holiday home. Please check The Camping and Caravanning Club website for the latest information before you travel.

What changes have been made to the campsite?
As always, your health and safety, and that of our staff, comes first and you’ll notice a few changes when you arrive on site, including social distancing measures and closed communal areas such as our reception blocks. If you need to speak to a member of the Site team, please contact them by using the dedicated site telephone number.

What happens to site fees during the time sites are closed?
Unlike some park operators the Club has taken the decision that site fees will not be applicable, they will be ‘paused’, for the period that the site is closed. Your site fees should be paid in full or monthly by Direct Debit as normal, then when your site has re-opened this ‘paused’ figure will be calculated retrospectively and credited back to you as soon as possible.

How much do they cost to own?
Prices vary dependent on the type, style and make of Holiday Home you choose.  We sell a variety of lodges and caravans to suit all budgets.

Do I have to pay a deposit when I purchase a Holiday Home?
We ask for a 10% deposit to be paid on all caravans and lodges on park and a 25% deposit on all caravans and lodges which have to be ordered by the Club.

What is included in the purchase price?
The purchase price includes the unit, siting, PDI and delivery costs, safety tests where applicable and connection to utilities. 

When can I use my Holiday Home?
The season varies from park to park but generally from March to January. We have two open all year round parks, Theobalds and Boroughbridge (occupancy 11 months out of 12 permitted) and two that close at the end of October, Nairn and Alton the Star.

How long can I keep my holiday home on park for?
All brand new caravans are issued with a 15 year site agreement and all brand new lodges are issued with an agreement of between 25 and 50 years dependent on unit type and location.  All pre-used caravans are issued with the remainder of the original site agreement term. 

Can Ownership be shared?
Yes, in fact shared ownership between family and friends would maximize the usage of these properties.

What additional charges can I expect?
There is an annual site rent and rates to pay which are inclusive of local water and sewerage rates, ground maintenance and vat.

Am I covered by insurance?
All units must be insured, please ask for further information. Please call Club Care on 01277 243000 for a quote.

What maintenance is provided?
The park is regularly maintained to a high standard, in particular the gardens and areas surrounding the holiday homes.

How secure is the park?
The Holiday Park Managers live on site during the season and we have staff on site during the closed period. All visitors are requested to check in at reception on arrival and departure.

What electricity and gas charges are there?
Electricity is metered and your costs will be dependent upon how much you use and gas is either piped and metered or bottled.

Can I sub-let my Holiday Home?
No, sub-letting is not permitted but you are welcome to invite family and friends to stay.

Can I live in my Holiday Home?
No, all Holiday Homes are issued with a site agreement for recreational use only and residential use is not permitted on any of our Club sites.  All purchasers must be in the position to supply us with a permanent residential address which we will use for all correspondence.

Is there a warranty?
There is a 1 year manufacturer warranty on all of our new Holiday Homes and a 10 year structural warranty* on lodges from date of first handover. We offer a 28 day warranty on all pre-used holiday homes bought from the Club No warranty is given with any holiday homes bought privately through the Club.

*subject to manufacturer