Becoming a Holiday Site Assistant
The Club currently have vacancies across both UK Club Sites and our Camping in the Forest sites for Site Assistants. The Holiday Site Assistant role is underpinned by our mission statement which is: “To provide the best campsites, services and experiences”.
Have you got what it takes?
If you are looking for a life-style change, or a career that fits in with your love of the outdoors, camping and caravanning, then working for the Club could be fantastic opportunity. You won’t be working Monday to Friday office hours, but your commute to work will also be a lot shorter! Our Site Managers and Site Assistants come from a wide variety of backgrounds, but what is absolutely paramount is their experience and passion for our pastime, as everything that the Site Assistants deal with on a day-to-day basis will naturally be camping related.
Above all, our campers are there to have a great holiday and the Site Team is responsible for making this happen. A commitment to friendly, customer service is vital when dealing with customers face to face and on the phone. As in all customer-facing roles, on occasions our Site Staff encounter difficult and demanding situations, which we expect them to deal with in a polite and courteous manner.
The job can be extremely rewarding for the right candidates who enjoy working outdoors, despite the work being physically demanding and the working hours unsociable. Successful Site Assistants are required to undertake a wide variety of tasks involved in running a campsite, which include: running the site office and performing the administration duties, using the Club's computerised booking service, maintaining the grounds, cleaning the toilets and facilities, and performing a range of other operational duties.
But don't take our word for it, here's what one of our Site Manager couples, Paul and Angi Cartwright had to say about their experience working for us, they started as Site Assistants with the Club in 2008 and were promoted to Site Managers in 2011:
'If by nature you are a clock-watcher who is used to normal regular hours, then this may not be the job for you. But if you're like us and love fresh air and helping campers enjoy their holiday, then this could be just what you're looking for.
The job can be quite physical, sometimes stressful and you need to be prepared to work hard. However, the majority of the time a fun experience is had by all, campers and Staff alike!
The best days are always the ones where a camper singles you out and says that they had the most fantastic time and it was down to you!
Our campers are there to have a great holiday and you are part of making this happen. Our advice is to be friendly, enjoy yourself and smile - it's infectious!'
We have opportunities for couples and single candidates in both Club Sites and Camping in the Forest.
Staff membership is provided to all employees from day one of employment, so applicants are not required to be an existing Club member. However, previous experience in a customer-facing role, together with administration and organisation skills is essential. The role is also physically demanding as successful candidates will need to ensure that site facilities, services and products are operational and maintained to a high standard, so a basic knowledge of DIY and some practical abilities are undoubted assets. However initial and ongoing training is provided in all aspects of the work as well as the safe usage of all equipment.
One of the things we ask is that people are able to work at Sites all over the UK. It’s not unusual to be asked to move site at short notice for operational reasons and therefore this job requirement makes it difficult if candidates are tied to specific areas for reasons such as children’s schooling. The nature of the work involves varied hours and could be based anywhere around the UK, so this is something that candidates should consider before applying.
Successful candidates are expected to provide their own accommodation in the form of a caravan or motorhome. Successful candidates will be offered a pitch, complete with an electric hook-up point, free of charge for the period of their contract, including some setting up time prior to the first day of employment.