Self Catering Terms and Conditions
If you are booking self-catering accommodation that the Camping and Caravanning Club Limited (the "Club") offer the supplemental terms below will apply in addition to our general terms and conditions. By placing a booking for such services you are deemed to have accepted these supplemental terms.
When words with capital letters are used in these terms they have the meaning set out in our general terms and conditions unless otherwise stated.
1.1 Bookings are accepted only from guests aged 21 or above. Bookings are not accepted for party events, stag or hen party groups or similar. The Club reserves the right to refuse bookings should they appear unsuitable for the property, and reserves the right to refuse admission on arrival if any aspect of the booking is misrepresented. In this event a full refund would be provided.
1.2 To make your booking, contact our self catering hotline on 024 7647 5087.
1.3 The properties can only be occupied for recreational purposes and subject to a maximum of 21 nights for any one visit. An interval of a least 7 nights must elapse before a return holiday.
2. PRICE AND DEPOSIT
2.1 A non refundable booking deposit of £100 per week which is payable at the time of booking, must be paid for by credit or debit card or cheque or postal order made payable to "The Camping and Caravanning Club".
2.2 Bookings due to commence within 28 days of the booking and also bookings for Alton, The Star, which are less than 7 days in total must be paid for in full at the time of booking with a credit/debit card.
2.3 The balance is payable 28 days prior to date of arrival. The balance due date will be advised in the booking confirmation letter or email; no further reminder will be sent. Failure to pay the balance at this time will constitute cancellation of the booking and the deposit will be forfeited.
2.4 If any payment you make is not honoured for any reason whatsoever the Club is entitled to make an administration charge of £10.
2.5 Your booking will not be confirmed until you receive confirmation from us in writing. If the Club does not accept your booking then the deposit is refundable.
2.6 In order to receive the member rate or age concession rate at least one full member or age concession member must reside for the duration of the holiday at the property. The difference in price will be required on arrival if the information you have supplied is incorrect (not applicable at Teversal safari tents).
3. AMENDMENT AND CANCELLATION TO BOOKINGS
3.1 If you wish to amend your self catering booking (including dates and locations), you will need to give notice to the UK sites department at Greenfields House, Westwood Way, Coventry, CV 8JH. An administration fee of £10 will be payable for any amendment. The Club does not guarantee it can fulfil any amendment and we will confirm with you if such requested amendment is possible.
3.2 To cancel your booking, you will need to give notice to the UK sites department at Greenfields House, Westwood Way, Coventry, CV 8JH.
3.3 If we receive this notice:-
3.3.1 28 days or more before the date of your booking starts, we will refund all the money you have paid except the deposit (plus a £30 cancellation fee for short breaks at Alton, The Star); or
3.3.2 more than 7 days but less than 28 days before the date the booking starts, we will charge you 50 per cent of the full amount for the accommodation, subject to the minimum deposit amount of £100 being retained.
3.3.3 less than 7 days before the booking starts we will be unable to offer a refund.
3.4 The Club therefore recommends that a personal holiday cancellation insurance policy be taken out.
4. ARRIVAL AND DEPARTURE
4.1 It is requested that the guests arrive at the properties between the times of 4pm* & 6pm to ensure a personal welcome and receipt of the property keys.
4.2 Guests must vacate the property by 11am on the day of departure and keys must be returned to site reception.
5. OCCUPYING THE PROPERTIES
5.1 The number of people occupying the property must not exceed the number booked. You and all members of the holiday party further agree not to use the property for any commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy the property, which has not previously been accepted by the Club. The Club's representative at the property reserves the right to refuse entry to the entire party if this condition is not observed.
5.2 The Club's representative reserves the right to decline accommodation to, or expel any guest or visitor for conduct, which in their sole view is detrimental to the accommodation or the comfort of other visitors. The representative including contractors working on behalf of the Club reserves the right to enter the property at any time but will endeavour to do so when convenient to the guest.
5.3 Own bed linen is required at all properties except for, Ashbourne, Boroughbridge, Rhandirmwyn, Theobalds Park, Winchcombe and Veryan.
5.4 You will need to bring your own towels and tea towels.
5.5 All self-catering properties abide by the no-smoking policy (and the Site Policies in place from time to time (copies of which are available from reception)).
6. DAMAGE AND REPAIR TO THE PROPERTIES
6.1 You undertake to keep the premises and all furniture, fixtures, fittings and effects in or on the property in the same state of repair and condition as found at the commencement of the holiday (reasonable wear and tear expected). A full contents inventory is available at each property for guest's information. Any costs incurred to repair or replace damages caused by guests will be reclaimed by the Club against the person making the booking. To cover possible damage or excessive cleaning charges, an additional security deposit of £100 is payable on arrival. Provided there is no loss, damage or repairs incurred during the stay, this deposit is refundable within 14 working days of departure. If you cause any damage, we will keep the security deposit until we have carried out any repairs required. If the repairs cost less than £100, we will refund the amount left over after taking off the repair costs. If the repairs cost more than £100, we` will give you an invoice to cover the extra costs.
7.1 Only one car may be parked in the area adjacent to the property. Other cars may be parked elsewhere on the campsite and subject to the discretion of the Club's representative.
7.2 Where pets are permitted no more than two are allowed at anyone time and they must be kept under control at all times. No pet is allowed to be loose on the site. Pets must be exercised either in the special area provided or off the site. Owners are responsible for clearing up areas fouled by their pets on the site.
7.3 Sites that allow pets in self catering accommodation include Adgestone; Cheddar; Lauder; Rhandirmwyn**; Teversal Holiday Caravan and Troutbeck.
7.4 Sites that do not allow pets in self catering accommodation: Alton, The Star; Ashbourne; Boroughbridge; Moreton — Portland; Moreton — Lulworth; Rhandirmwyn**; Teversal Safari Tents; Theobalds Park; Veryan and Winchcombe **Rhandirmwyn (pets allowed in designated lodge only).
For bookings made before 7th November please download the Club's Self Catering terms and conditions below.