Booking FAQs

We’ve prepared a number of answers to questions members ask about the online booking pages. We’re continually reviewing, modifying and adding to these questions to provide our members with the most up to date information.

 

Where are the Certificated and Listed Sites?

With our online booking widget on the homepage, only campsites that are bookable online will appear in the results; namely UK Club Sites and Camping in the Forest Sites. This is to ensure a simple and quick journey for making a booking online- including campsites that can’t be booked online can cause frustration or disappointment. 

To browse the full range of our campsites – including our popular CS’s and handy LS listings, visit www.siteseeker.co.uk or click to access all campsite listings, bookable online or not.

Our Club members can also download the SiteSeeker mobile app for iPhone or Android devices – perfect for browsing while on the move. More information on all the Club Apps can be found here

How can I see what pitches are available without entering specific stay dates?

Our online availability calendar allows members to see availability across several weeks, up to a month at a time. Many of our members are flexible with their travel and stay dates – the only thing they need to know is when they can book a pitch.


The calendar will appear on the results page of a search carried out from the homepage widget – by simply expanding the details for the campsite of interest – and an interactive calendar is shown. The calendar is responsive so will even work on a small screened device, such as a smartphone to tablet.

For more details on how to use the availability calendar please see the step by step instructions here

Where do I see accurate pricing / discounts / Age Concession Rate?

Pricing: - You can find more details about pricing by visiting the 2015/16 price guide here

With regards to finding prices while browsing and booking online, we’ve made it easy to see at a glance what you’ll pay if you book on that day.

There is a ‘from’ price displayed on the search results pages. This means exactly as it suggests; the ‘from’ price is the lowest pitch price that site has to offer for the specified crietria, based on 1 adult (usually for a grass pitch in low season).  

The price payable by a member is always the price confirmed at the time of making the booking, not when they arrive on site (naturally, off-roaders will pay the price shown on the day they arrive on site). You’ll only ever pay the balance that you’re shown on the ‘Pricing details’ section of the Details and Payment screen, it won’t change.

Discounts: - Pricing will be calculated during the booking process, with any relevant discounts (Family Deals for example) being automatically applied. These can be viewed by clicking the ‘View pricing breakdown’ link on the Pricing details section of the booking process which will expand the pricing breakdown.

Age Concession Rate:- Age Concession Rate discount is for Members only, and will be applied to the booking process once selected in the Party details section. Only a logged-in member will be able to view the Age Concession Rate selection buttons / toggles, so be sure to log in.

  Non Logged in ViewLogged in View

 
 

Why isn’t my device supported?

The Club has developed the online booking website to be responsive on mobiles and tablets, allowing the use of many different types of devices.

Based on our analytical information that measures traffic to our website, we have, to the best of our ability, ensured the booking pages work for the majority of technologies used by our members and website visitors.

We regularly check and monitor this information and will develop our website pages ensuring the most current and popular devices and operating systems are catered for. Even though we’d love to, unfortunately we can’t always support every possible combination of device and operating system – just the most popular ones.

Help - I still can’t make it work!

Of course due to the amount of different tablet and mobiles available, you may experience issues with yours. If this is the case, please help us by using the feedback form

We really hope it hasn’t come to this, but if for some reason you find it completely impossible to make a booking online, then the best thing to do will be to call us.

For UK Club Site bookings telephone 0845 130 7633 or 024 7647 5426

The Contact Centre opening hours are:
 - Monday to Friday: 8.00am to 8.00pm
 - Wednesday: 10.00am-7.00pm
 - Saturday: 9.00am to 1.00pm from January to August

While this means you can book the Club Site you want, we won’t necessarily know what problems you experienced while trying to make a booking.

Therefore, it would also be hugely beneficial to us – and your fellow members - if you could help us understand the difficulties you encountered so we can investigate further and in turn solve any issues that we might not already be aware of.

There are two ways to do this;

  1. Fill in the feedback form here. Please try to be as specific as possible with any details, though if you find this difficult to do, you might prefer to use option 2 below.
  2. Click the ‘Give Feedback’ triangle at the bottom right of the pages;

Kampyle Corner
 

This opens a small window with a more extensive feedback form to guide you through the feedback process and help us understand any problems better.
 Kampyle-pop-up

We can’t always respond to every piece of feedback we receive, regardless of the method, but we will collate and review everything to help provide the best online user experience possible.