The Camping and Caravanning Club - General Terms
We are the Camping and Caravanning Club of Greenfields House, Westwood Way, Coventry, CV4 8JH. Our business is to manage and develop campsites and to provide you with a pitch and services for which you are paying.
An advance booking deposit of 25% of total booking cost with a minimum charge of £25 is required, for each pitch booking made.
If the full cost of a booking falls below deposit, the full amount will be taken at the time of booking.
You may book by telephone with the site when open, at the Contact Centre at Headquarters, via the internet or by posting the booking form found in ‘Your Place in the Country’.Confirmation via email for internet bookings will be received. A booking reference number will be provided when a booking is made with the Contact Centre or Site; a written confirmation will not be provided unless specifically requested. Written confirmation for postal bookings will be sent automatically.
2. Special Requests
We will endeavour to accommodate any special requests you have, however we cannot guarantee that your request will be met and we accept no liability to you in respect thereof.
We advise members to take out insurance to cover the cancellation of holidays, health and personal property.
4. Amendment or Cancellation to the booking by the Club
We reserve the right to cancel or amend your booking for whatever circumstance, at anytime up to the day of arrival. We will notify you as soon as reasonably possible and endeavour to provide an alternative where practicable. We will transfer your deposit to another booking or refund it to you. However, under no circumstances will any additional payment be made in compensation.
5. Customer Grievances
If you have a complaint or problem at any time during your stay on site you should report and discuss it with a member of the site team. It is important that you give the site team an opportunity to put the matter right before you leave the site.However, should you feel the need to write to the Club, please address your correspondence for the attention of the Customer Services Team in the UK Club Sites Department at Club Headquarters.
6. Brochure Prices
Every effort is made to ensure that all prices quoted in "Your Place in the Country" were correct at the time of going to press. However these may be subject to change or correction. ‘Your Big Sites Book’ is printed biannually, and as such fees shown for Club sites will be out of date in the second year of publication.
7. Promotions and Special Offers
Promotions or discounted offers are provided at the discretion of the Camping and Caravanning Club.All offers are subject to availability and may be withdrawn at any time.
8. Third Parties
Reference to any products, services, processes, trade names, trademarks or other information of third parties does not imply or constitute an endorsement, sponsorship or recommendation by the Camping and Caravanning Club. Links to other services not operated by the Camping and Caravanning Club are solely for your convenience. The Camping and Caravanning Club is not responsible for any products, services, processes, trade names, trademarks or other information provided by third parties.
9. Your Responsibility
You must keep secure any means of identification which the Camping and Caravanning Club supplies to you in order to use services of the Club. You must supply accurate and not misleading information when using services of the Club.
10. Sharing Information
Information is shared with a)our bank andb) involved third parties, e.g. Insurance, credit cards etc. When paying by credit or by debit card we pass your card details to our bank for authorisation of the transaction and for payment. We do not disclose your details to any other person without your consent unless there is an emergency situation that requires it or we are legally required to do so.
11. Use of Club Sites
Camping and Caravanning Club sites are for recreational use only. Campers are not permitted to use Club Sites as a base for running a business, carrying out work or as a main place of residence.
Multiple 28-day bookings
A maximum of two 28-day bookings per season are permitted. The Club reserves the right to restrict/terminate such bookings at anytime should they be deemed not to be recreational.
Advance Booking Information
The Club accepts advance bookings on the understanding that the camper provides correct information at the time of booking. If information is deemed incorrect when the camper arrives on site, the Club reserves the right to refuse the booking if it cannot be accommodated.
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