Frequently asked questions
Welcome to The Camping and Caravanning Club Frequently Asked Questions (FAQ) Service.
If you need an answer from the Club there are several ways to find it.
Use our search options on the right to find an answer to your question.
If your question is technical please visit our Tech Talk Q&A section in the online magazine or for further reading visit our Help and Advice section where you will find a range of Data Sheets.
If you cannot find the answer to your question within this area, you can use our online enquiry form.
Yes, you can call the Contact Centre on 0845 130 7633 between 8.00am to 8.00pm, Monday to Friday (10.00am to 4.45pm on Wednesday) or telephone your chosen site when it is open.
You can pay your deposit using Visa, MasterCard card or Maestro.
We offer an online search and book functionality. This allows you to search for Club Sites, Camping in the Forest Sites, Certificated and Listed Sites and to book Club and Camping in the Forest Sites.
To use you can either click on a region on the map, or enter the site name, area or postcode into the search box and click Search.You can then filter sites by a range of criteria, including various facilities.
You can also create a shortlist of sites by clicking the 'Add to shortlist' button.
Your Place in the Country is printed annually and through the year there are likely to be changes to the details for some of our UK Club Sites. We are able to immediately update SiteSeeker on the Internet with these changes, but cannot do so with Your Place in the Country until it is next updated and printed so this is where differences may appear.
In order to book your site you will need to enter to Login to access the Members’ Area. To Login you will need your email address and password (provided you have previously registered).
To complete your booking you will need a method of payment for your deposit, we currently support VISA and MasterCard. If you don’t have a printer, you will also need a pen and paper to hand to write down your confirmation number which will be required by the site when you book in on arrival. You should also present the details of your unit. i.e. length and total width (including any awning or additional equipment).
You will need your Membership card, booking reference number and unit details.
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