Frequently asked questions

Look for answers using the search box below.

For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

If you can’t find the answer to your question, you can use our online enquiry form.

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  • Can I make a booking over the telephone?

    Yes, you can call the Contact Centre on 0845 130 7633 between 8.00am to 8.00pm, Monday to Friday (10.00am to 4.45pm on Wednesday) or telephone your chosen site when it is open.

  • How can I pay?

    You can pay your deposit using Visa, MasterCard card or Maestro.

  • How do I search online for a campsite?

    We offer an online search and book functionality. This allows you to search for Club Sites, Camping in the Forest Sites, Certificated and Listed Sites and to book Club and Camping in the Forest Sites. Read more »