Frequently asked questions

All organisations (including the Club) using the Direct Debit system are sponsored into the scheme by their bank/building society. They are checked for integrity, sound financial standing and administration capability before being permitted to offer a Direct Debit payment facility to their customers.

If money were to be drawn from your account fraudulently, you would be protected by the Direct Debit Guarantee and would be entitled to an immediate refund from your bank/building society.

No, other than making sure you have sufficient funds in your account when the payment is due. To assist with this we will give you advance notice of the collection dates and amounts, whether you set up a Direct Debit by the telephone, Internet or by completing a paper Direct Debit Instruction. It is a good idea to check your bank statement regularly to ensure that all your Direct Debits are going out as shown on your advance notice.

Speak to your bank or building society, or you can contact the Membership Department by email through our online "Got a Question" facility, or call us on 0845 130 7632 between 8.00am to 4.45pm, Monday to Friday (10.00am to 4.45pm on Wednesday).

After the dormancy period has passed, a paying bank will remove details of the DDI from their system. Before claiming further Direct Debit payments we must obtain a new DDI or your authority to continue collecting. If this is not done your Direct Debit payment may be returned by your bank.

If either the amount to be paid, or the payment dates change, we will notify you in advance (normally 10 working days) of your account being debited. This gives you time to get in touch with us if necessary.

You will need the following information (see your cheque book) Name and address of your bank or building society. The name(s) of the account holder(s). Your bank or building society account number. The branch sort code.

Our name; The Camping and Caravanning Club. The name(s) of the account holder. Your bank or building society account number. The more information you can give, the easier it will be for the bank or building society to action.

All banks hold details of DDIs on file for a minimum period of 13 months from lodgement of the DDI in the event of no collections, or from the date of the last payment.

A Direct Debit is a simple, safe and speedy way to pay regular bills and subscriptions automatically from your bank account. You agree with us the amount to be collected and the date of payment. From then on the amount will be deducted from your account on a regular basis. We can only take the agreed amount. If we need to change the amount or collection date, we have to notify you first.

This Guarantee is operated by all banks and building societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own bank or building society. If the amounts to be paid or the payment dates change, we will notify you normally 10 working days in advance of your account being debited or as otherwise agreed. If an error is made by us or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid. You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of your letter to the Club.